Buyers Guide

Conversational AI for CX 2025 Buyers Guide Executive Summary

Posted by Mark Smith on 31 July 2025

Executive Summary Conversational AI for CX The digital transition to artificial intelligence-enabled (AI) software is transforming enterprises in unprecedented ways. While many AI initiatives in business focus on data processing for analytics and operational efficiency, there is a notable shift with the rise of conversational AI. This advancement goes beyond traditional human-computer... Read More

Topics: communications, Workplace, Digital Business, Conversational AI, CX, Business & Technologies, Platforms, Suites

Conversational AI for Workforce 2025 Buyers Guide Executive Summary

Posted by Mark Smith on 31 July 2025

Executive Summary Conversational AI for Workforce The digital transition to artificial intelligence-enabled (AI) software is transforming enterprises in unprecedented ways. While many AI initiatives in business focus on data processing for analytics and operational efficiency, there is a notable shift with the rise of conversational AI. This advancement goes beyond traditional human-computer... Read More

Topics: communications, Workplace, Digital Business, Conversational AI, Business & Technologies, Platforms, Suites, Workforce

Communication Platforms 2025 Buyers Guide Executive Summary

Posted by Mark Smith on 31 July 2025

Executive Summary Communication Platforms The need for communication with consumers and customers has evolved dramatically in recent years, transforming how enterprises connect to meet a wide range of needs. Today’s communication platforms, often referred to as CPaaS (Communications Platform as a Service), operate as services with APIs and integrations across the internet and carrier networks,... Read More

Topics: communications, Workplace, Digital Business, Business & Technologies, Collaborative AI, Platforms, Suites

Collaborative AI Suites 2025 Buyers Guide Executive Summary

Posted by Mark Smith on 31 July 2025

Executive Summary Collaborative AI Suites The necessity for collaboration across the enterprise has evolved dramatically, modernizing sophisticated digital interactions across all channels and devices for both internal teams and external stakeholders, including customers, partners and suppliers. Technological innovations have significantly reduced the complexity of enabling these essential... Read More

Topics: communications, Workplace, Digital Business, Business & Technologies, Collaborative AI, Platforms, Suites

AI Agents 2025 Buyers Guide Executive Summary

Posted by Mark Smith on 31 July 2025

Executive Summary AI Agents The shift toward artificial intelligence (AI)-driven software in enterprises and workforce processes has generated a rising demand for more intelligent applications and systems across enterprises. However, integrating and utilizing decades of accumulated knowledge and data presents a significant challenge due to the complexity of legacy systems and existing business... Read More

Topics: communications, Workplace, Digital Business, Business & Technologies, Collaborative AI, Platforms, Suites, AI Agents

Collaborative AI Platforms and Suites 2025 Buyers Guide Executive Summary

Posted by Mark Smith on 31 July 2025

Executive Summary Collaborative AI Platforms and Suites Digital modernization through artificial intelligence (AI) is fundamentally transforming how enterprises collaborate and communicate—both internally among teams and externally with customers, partners and suppliers. Today’s collaborative platforms and suites enable seamless interaction across channels and devices, making business processes... Read More

Topics: communications, Workplace, Digital Business, Business & Technologies, Collaborative AI, Platforms, Suites

Product Experience Management for Retail Buyers Guide 2025 Executive Summary

Posted by Mark Smith on 27 March 2025

Executive Summary Product Experience Management for Retail Products are the foundation of every retailer, regardless of its industry or size. Across all channels and departments, nearly every interaction relates to answering questions or gaining access to product information. Every retail organization must ensure that products get the attention they deserve as they are marketed, sold, serviced... Read More

Topics: Operations, Supply Chain, product experience management, PXM, Retail, Business-focused Software and Services

Product Lifecycle Management Buyers Guide 2025 Executive Summary

Posted by Mark Smith on 27 March 2025

Executive Summary Product Lifecycle Management In an increasingly complex and competitive global marketplace, enterprises are under constant pressure to innovate, streamline operations and bring products to market faster while maintaining high levels of quality in production cycles and compliance with any range of regulatory standards. Organizations must balance the demands of rapid product... Read More

Topics: Operations, Supply Chain, Business-focused Software and Services, Product Lifecycle Management

Product Intelligence Buyers Guide 2025 Executive Summary

Posted by Mark Smith on 27 March 2025

Executive Summary Product Intelligence In today’s digital landscape, gaining insights into digital product representations through technology can be complex. The vast amounts of consumer interaction data generated can reveal performance metrics and growth opportunities. Digital reviews and advanced analytics quickly identify trends and address challenges, with product definitions serving as... Read More

Topics: Operations, Supply Chain, Business-focused Software and Services, Product Intelligence

Product Experience Management Buyers Guide 2025 Executive Summary

Posted by Mark Smith on 27 March 2025

Executive Summary Product Experience Management Products and services are the foundation of every organization, regardless of its industry or size. Across all channels and departments, nearly every interaction relates to answering questions or gaining access to product information. Every organization must ensure that products get the attention they deserve as they are marketed, sold, serviced and... Read More

Topics: Operations, Supply Chain, Business, product experience management, PXM, Business-focused Software and Services