Buyers Guide

ISG Buyers Guide Configure Price Quote 2026 Executive Summary

Posted by Barika Pace on 18 September 2026

Executive Summary Key Takeaways Configure, price, quote software has evolved from stand-alone configuration and quoting tools into a strategic revenue execution layer supporting complex products, services, subscriptions and usage-based offers across multiple channels. Enterprises increasingly expect CPQ to accelerate selling while preserving pricing discipline, margin, executable orders and... Read More

ISG Buyers Guide Revenue Intelligence 2026 Executive Summary

Posted by Barika Pace on 18 September 2026

Executive Summary Key Takeaways Revenue intelligence has evolved from CRM-based sales analytics and forecasting into a data and decisioning layer that captures buyer and seller activity and converts signals into actionable guidance. Enterprises increasingly expect it to improve pipeline visibility, forecast confidence, and seller productivity while fitting naturally into revenue workflows. AI,... Read More

ISG Buyers Guide Recurring Billing 2026 Executive Summary

Posted by Barika Pace on 18 September 2026

Executive Summary Key Takeaways Recurring billing has evolved from predictable subscription invoicing into continuous monetization orchestration supporting subscription, usage-based, outcome-based and hybrid business models. Enterprises increasingly expect billing to provide commercial agility while preserving accurate calculations, financial controls, customer transparency and auditability... Read More

ISG Buyers Guide Contact Centers Emerging Providers 2026 Executive Summary

Posted by Keith Dawson on 08 September 2026

Executive Summary Key Takeaways Contact center platforms have evolved from reactive, voice-centric systems into cloud-based engagement environments that support distributed operations, digital channels and automation. Enterprises now expect reliable interaction handling and simpler administration without necessarily requiring enterprise-scale CCaaS complexity. Cloud delivery, AI, automation and... Read More

ISG Buyers Guide Healthcare Contact Centers 2026 Executive Summary

Posted by Keith Dawson on 08 September 2026

Executive Summary Key Takeaways Healthcare contact centers have evolved from hospital switchboards and departmental call queues into centralized patient access operations and increasingly into orchestration layers that connect patient intent with healthcare information, people and processes. Healthcare organizations expect these platforms to improve patient access and service while protecting PHI... Read More

ISG Buyers Guide Customer Interaction Analytics 2026 Executive Summary

Posted by Keith Dawson on 08 September 2026

Executive Summary Key Takeaways Customer interaction analytics has evolved from contact center reporting and sampled quality monitoring into systems that continuously analyze interactions and trigger operational actions. Enterprises expect analytics to explain customer intent, friction and outcomes while connecting interaction patterns to business performance. AI, GenAI, multimodal models,... Read More

ISG Buyers Guide Contact Centers 2026 Executive Summary

Posted by Keith Dawson on 08 September 2026

Executive Summary Key Takeaways Contact center platforms have evolved from routing- and efficiency-focused systems into broader customer engagement environments that orchestrate interactions, workflows and operational decisions across the customer journey. Enterprises increasingly expect these platforms to improve customer experience, employee engagement and business performance while supporting... Read More

ISG Buyers Guide AI Self-Service 2026 Executive Summary

Posted by Keith Dawson on 08 September 2026

Executive Summary Key Takeaways AI self-service has evolved from static help content, IVR and scripted chatbots into an operating layer capable of managing complex conversations and executing customer tasks across channels. Enterprises increasingly expect it to improve resolution and accessibility while reducing costs, preserving context and controlling customer-facing actions. Large language... Read More

ISG Buyers Guide Insurance Contact Centers 2026 Executive Summary

Posted by Keith Dawson on 08 September 2026

Executive Summary Key Takeaways Insurance contact centers have evolved from standalone service functions into orchestration hubs that coordinate people, applications and decisions across policyholder journeys. Insurers increasingly expect these platforms to balance efficiency with accuracy, empathy and compliance while preserving context across sales, servicing, billing and claims. AI,... Read More

ISG Buyers Guide Workforce Engagement Management 2026 Executive Summary

Posted by Keith Dawson on 08 September 2026

Executive Summary Key Takeaways Workforce engagement management has evolved from workforce optimization—focused on staffing, cost control and periodic performance measurement—into an integrated operating layer that connects employee operations with customer outcomes. Enterprises now expect WEM to continuously optimize efficiency, quality, compliance and employee experience across hybrid service... Read More