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Executive Summary Payroll Management In the ever-changing world of enterprise operations, payroll is a critical function that sits at the intersection of HR, finance and compliance. To say that payroll is complex is an understatement. Beyond ensuring accurate and timely payments to workers, payroll leaders must navigate a maze of regulatory requirements that vary by location, creating significant... Read More

Topics: Human Capital Management, Payroll Management, Business-focused Software and Services


Executive Summary Midsize ERP Manufacturing Enterprise Resource Planning (ERP) systems are comprehensive software platforms designed to integrate and manage all the core processes of an enterprise while recording transactions and their financial consequences to support the accounting and finance functions. These systems streamline cross-functional operations using workflows and consolidate data... Read More

Topics: Operations & Supply Chain, Enterprise Resource Planning, Midsize, Manufacturing, Business-focused Software and Services


Executive Summary ERP Enterprise Resource Planning (ERP) systems are comprehensive software platforms designed to integrate and manage all the core processes of an enterprise while recording transactions and their financial consequences to support the accounting and finance functions. These systems streamline cross-functional operations using workflows and consolidate data created by various... Read More

Topics: Operations & Supply Chain, Enterprise Resource Planning, Midsize, Business-focused Software and Services


Executive Summary ERP Financial Management Enterprise Resource Planning (ERP) systems are comprehensive software platforms designed to integrate and manage all the core processes of an enterprise while recording transactions and their financial consequences to support the accounting and finance functions. These systems streamline cross-functional operations using workflows and consolidate data... Read More

Topics: Financial Management, Operations & Supply Chain, Enterprise Resource Planning, Business-focused Software and Services


Executive Summary ERP Enterprise Resource Planning (ERP) systems are comprehensive software platforms designed to integrate and manage all the core processes of an enterprise while recording transactions and their financial consequences to support the accounting and finance functions. These systems streamline cross-functional operations using workflows and consolidate data created by various... Read More

Topics: Operations & Supply Chain, Enterprise Resource Planning, Business-focused Software and Services


Executive Summary Sales Performance Management For almost 20 years, the annual planning exercise at most enterprises has included planning for how the sales organization will address the following year’s territories, quotas and incentive compensation plans. This collectively is referred to as Sales Performance Management. If not using a homegrown system or spreadsheets, enterprises can acquire... Read More

Topics: Sales Performance Management, Revenue Performance Management, Office of Revenue, Business-focused Software and Services


Executive Summary Revenue Performance Management For almost 20 years, the annual planning exercise at most enterprises has included planning for how the sales organization will address the following year’s territories, quotas and incentive compensation plans. This collectively has been referred to as Sales Performance Management. If not using a homegrown system or spreadsheets, enterprises could... Read More

Topics: Revenue Performance Management, Office of Revenue, Business-focused Software and Services


Executive Summary Incentive Compensation Management For almost 20 years, the annual planning exercise at most enterprises has included determining how the sales organization will address the coming year’s incentive plans. The practice of designing and developing plans as well as crediting sales and computing compensation is known as Incentive Compensation Management. Distinct from more typical... Read More

Topics: Revenue Performance Management, Office of Revenue, Business-focused Software and Services, Incentive Compensation Management


Executive Summary CRM Service Customer relationship management (CRM) allows enterprises to support customers with purchased products or services. Customer service is a critical component of any CRM suite. These service applications should provide a unified approach to managing and tracking interactions and support customer service agent operations digitally or in the field. ISG defines CRM... Read More

Topics: Office of Revenue, Business-focused Software and Services, CRM Service


Executive Summary Sales Engagement Sales engagement is an essential component that expands beyond customer relationship management (CRM), encompassing all interactions and touchpoints between sales teams and customers throughout the sales process. Its primary aim is to develop and progress opportunities by building strong relationships to effectively advance prospects through the sales and buying... Read More

Topics: sales engagement, Office of Revenue, Business-focused Software and Services


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