Buyers Guide

Compensation Management Buyers Guide Executive Summary

Posted by Matthew Brown on 17 September 2024

Executive Summary Compensation Management The strategic oversight of compensation planning and management processes plays a crucial role in how businesses attract, retain, and motivate talent within a competitive marketplace. Recent trends and innovations have significantly influenced this area, particularly through the adoption of technology and data analytics. As the digital transformation... Read More

Topics: Human Capital Management, Total Compensation Management, Business-focused Software and Services

Compensation Planning Buyers Guide Executive Summary

Posted by Matthew Brown on 17 September 2024

Executive Summary Compensation Planning The strategic oversight of compensation planning and management processes plays a crucial role in how businesses attract, retain, and motivate talent within a competitive marketplace. Recent trends and innovations have significantly influenced this area, particularly through the adoption of technology and data analytics. As the digital transformation... Read More

Topics: Human Capital Management, Total Compensation Management, Business-focused Software and Services

Contact Centers Buyers Guide 2023

Posted by Keith Dawson on 23 August 2024

Executive Summary Contact Centers In this modern, digital age of customer experience, the journey of engagement across every channel and device must be orchestrated effectively. Organizations, no matter the industry, have inbound and outbound interactions and rely on contact centers to fulfill operational and revenue objectives. The utilization of cloud computing has enabled a new generation of... Read More

Topics: Customer Experience, Business-focused Software and Services

Payroll Management Buyers Guide 2023

Posted by Matthew Brown on 23 August 2024

Payroll Management The payroll preparation process has long been an inefficient, labor-intensive set of administrative tasks designed to ensure that everyone is paid correctly and on time. Historically, this has been a transactional- and compliance-centered function that involves manual adjustments, reconciliations and answering routine questions. Advances in digital technologies and delivery... Read More

Topics: Human Capital Management, Business-focused Software and Services

Domestic Payroll Buyers Guide 2023

Posted by Matthew Brown on 23 August 2024

Executive Summary Domestic Payroll The payroll preparation process has long been an inefficient, labor-intensive set of administrative tasks designed to ensure that everyone is paid correctly and on time. Historically, it has been a transactional- and compliance-centered function involving manual adjustments, reconciliations and the answering of repeated routine questions. Now, advances in... Read More

Topics: Human Capital Management, Business-focused Software and Services

Contact Center Suites Buyers Guide 2023

Posted by Keith Dawson on 23 August 2024

Executive Summary Contact Center and Agent Management In this modern, digital age of customer experience, the journey of engagement across every channel and device must be orchestrated effectively. Organizations, no matter the industry, have inbound and outbound interactions and rely on contact centers to fulfill operational and revenue objectives. The utilization of cloud computing has enabled a... Read More

Topics: Customer Experience, Business-focused Software and Services

Business Planning Buyers Guide 2023 Executive Summary

Posted by Robert Kugel on 23 August 2024

Executive Summary Business Planning The purpose of business planning is not simply to create a plan — it is to make better decisions. Planning and budgeting software should make the process faster, more agile, less burdensome and more intelligent so that managers can make better decisions more consistently. Since the early 2000s, Ventana Research has advocated using a dedicated application to... Read More

Topics: Office of Finance, Business-focused Software and Services

Product Experience Management 2023 Buyers Guide

Posted by Mark Smith on 22 August 2024

Product Experience Management Products and services are the foundation of every organization, regardless of its industry or size. In a black-swan event, demand for a product may spike or dip, so in these situations it is of the essence that products get the attention they deserve as they are marketed, sold, serviced and enhanced with innovations. In challenging times, a “customer-first” mentality... Read More

Topics: Marketing, Business-focused Software and Services

Revenue Performance Management Buyers Guide 2023

Posted by ISG Software Research on 13 August 2024

Executive Summary Revenue Performance Management In many organizations, the sales department is being superseded by revenue teams. These revenue teams support a super-set of traditional sales functions that include not only those involved in gaining new customers, but also those with an increased focus on customer retention, expansion and cross-sell aimed at existing customers. As organizations... Read More

Topics: Revenue Performance Management, Office of Revenue, Business-focused Software and Services

Total Compensation Management 2023 Buyers Guide Executive Summary

Posted by ISG Software Research on 13 August 2024

Executive Summary Total Compensation Management Compensation management is a key talent management process involving all workers and managers within an organization. Determining and providing the appropriate compensation for each person — whether it involves base pay, merit pay or variable pay and incentives such as bonuses — is critical to attracting and retaining productive members of the... Read More

Topics: Human Capital Management, Total Compensation Management, Business-focused Software and Services