Buyers Guide

Workforce Management Suites Buyers Guide Executive Summary 2024

Posted by Matthew Brown on 09 August 2024

Executive Summary Workforce Management Suites A major focus of investment and optimization efforts for decades, workforce management processes and activities have undergone a huge transformation in recent years. In our view, this is mostly a function of two significant trends: the continuing maturation of technology innovation associated with maximizing artificial intelligence, machine learning... Read More

Topics: Human Capital Management, Workforce Management, Business-focused Software and Services

Workforce Management Basics Buyers Guide Executive Summary 2024

Posted by Matthew Brown on 09 August 2024

Executive Summary Workforce Management Basics A major focus of investment and optimization efforts for decades, workforce management processes and activities have undergone a huge transformation in recent years. In our view, this is mostly a function of two significant trends: the continuing maturation of technology innovation associated with maximizing artificial intelligence, machine learning... Read More

Topics: Human Capital Management, Workforce Management, Business-focused Software and Services

Learning Management Systems Buyers Guide Executive Summary

Posted by Matthew Brown on 08 August 2024

Executive Summary Learning Management Systems Over the last several years, the learning technology industry has experienced a remarkable evolution, gaining speed because of employer expectations, worker demands and an elevated focus being placed on ongoing development. As organizations recognize the critical role of continuous learning in driving productivity and employee engagement, the market... Read More

Topics: Human Capital Management, Business-focused Software and Services, Learning Management Systems

Financial Consolidation Buyers Guide Executive Summary

Posted by Robert Kugel on 08 August 2024

Executive Summary Financial Consolidation The financial records of an enterprise must be periodically reviewed and summarized to create financial statements that inform executives and interested third parties of the organization’s financial condition and performance. A consolidation of the financial records and other departmental close processes involves an intricate set of repeated processes... Read More

Topics: Office of Finance, Business-focused Software and Services, Financial Consolidation and Close Management

Financial Consolidation and Close Buyers Guide Executive Summary

Posted by Robert Kugel on 08 August 2024

Executive Summary Financial Consolidation and Close The financial records of an enterprise must be periodically reviewed and summarized to create financial statements that inform executives and interested third parties of the organization’s financial condition and performance. A consolidation of the financial records and other departmental close processes involves an intricate set of repeated... Read More

Topics: Office of Finance, Business-focused Software and Services, Financial Consolidation and Close Management

Knowledge Management Buyers Guide

Posted by Keith Dawson on 08 August 2024

Executive Summary Knowledge Management All enterprises maintain storehouses of knowledge about themselves and their activities. Knowledge management is the practice of using technology to organize that information for practical purposes: to create it, store it, keep it current and make it accessible to employees when needed. Knowledge is fundamentally different from data; it is made up of data,... Read More

Topics: Customer Experience, Customer Experience Management, Business-focused Software and Services

Customer Experience Management Buyers Guide Executive Summary 2024

Posted by Keith Dawson on 08 August 2024

Executive Summary Introduction For many organizations, managing the customer experience (CX) has not been a centralized operation nor the responsibility of one leader who governs and optimizes the CX across every channel of interaction. But organizations are now making use of more integrated software and platforms that tie together customer relationship management (CRM) and contact center... Read More

Topics: Customer Experience, Customer Experience Management, Business-focused Software and Services

Customer Journey Management Buyers Guide Executive Summary 2024

Posted by Keith Dawson on 08 August 2024

Executive Summary Customer Journey Management Customer Journey Management (CJM) software is a component of broader experience management platforms that allows organizations to design the pathways that customers take as they interact with businesses. The underlying metaphor behind managing customer experiences is that of the journey: customers follow a path through distinct stages, with different... Read More

Topics: Customer Experience, Customer Experience Management, Business-focused Software and Services

Learning Experience Platforms Buyers Guide Executive Summary

Posted by Matthew Brown on 01 August 2024

Executive Summary Learning Experience Platforms Over the last several years, the learning technology industry has experienced a remarkable evolution, gaining speed because of employer expectations, worker demands and an elevated focus being placed on ongoing development. As organizations recognize the critical role of continuous learning in driving productivity and employee engagement, the market... Read More

Topics: Human Capital Management, Business-focused Software and Services, Learning Management Systems

Financial Close Buyers Guide Executive Summary

Posted by Robert Kugel on 31 July 2024

Executive Summary Financial Close The financial records of an enterprise must be periodically reviewed and summarized to create financial statements that inform executives and interested third parties of the organization’s financial condition and performance. An enterprise’s financial close involves a set of repeated processes that must be performed in a prescribed order and fashion to maximize... Read More

Topics: Office of Finance, Business-focused Software and Services, Financial Consolidation and Close Management