Buyers Guide

Agent Management Buyers Guide 2023

Posted by Keith Dawson on 09 August 2024

Executive Summary Agent Management Agents are the foundation of the contact center processes that impact every customer experience. These processes, and the customer service function, must be able to operate from any location, at any time, and agents must be able to respond to customers via any communication channel for any request. Optimized contact center processes feature agents who are... Read More

Topics: Customer Experience, Contact Center, Business-focused Software and Services

Learning Content Solutions Buyers Guide Executive Summary

Posted by Matthew Brown on 09 August 2024

Executive Summary Learning Content Solutions Over the last several years, the learning technology industry has experienced a remarkable evolution, gaining speed because of employer expectations, worker demands and an elevated focus being placed on ongoing development. As organizations recognize the critical role of continuous learning in driving productivity and employee engagement, the market... Read More

Topics: Human Capital Management, Business-focused Software and Services, Learning Management Systems

Extended Enterprise Learning Buyers Guide Executive Summary

Posted by Matthew Brown on 09 August 2024

Executive Summary Extended Enterprise Learning Over the last several years, the learning technology industry has experienced a remarkable evolution, gaining speed because of employer expectations, worker demands and an elevated focus being placed on ongoing development. As organizations recognize the critical role of continuous learning in driving productivity and employee engagement, the market... Read More

Topics: Human Capital Management, Business-focused Software and Services, Learning Management Systems

Subscription Management Buyers Guide Executive Summary

Posted by Stephen Hurrell on 09 August 2024

Executive Summary Subscription Management The era of subscriptions has transformed the way businesses operate and consumers engage with services across every industry. Enterprises are increasingly adopting both a digital approach to selling as well as offering digital products and services that complement physical products. Customers now have the option to purchase through periodic subscription... Read More

Topics: Subscription Management, Office of Revenue, Business-focused Software and Services

B2B Subscription Management Buyers Guide Executive Summary

Posted by Stephen Hurrell on 09 August 2024

Executive Summary B2B Subscription Management The era of subscriptions has transformed the way businesses operate and consumers engage with services across every industry. Enterprises are increasingly adopting both a digital approach to selling as well as offering digital products and services that complement physical products. Customers now have the option to purchase through periodic... Read More

Topics: Subscription Management, Office of Revenue, Business-focused Software and Services

B2C Subscription Management Buyers Guide Executive Summary

Posted by Stephen Hurrell on 09 August 2024

Executive Summary B2C Subscription Management The era of subscriptions has transformed the way businesses operate and consumers engage with services across every industry. Enterprises are increasingly adopting both a digital approach to selling as well as offering digital products and services that complement physical products. Customers now have the option to purchase through periodic... Read More

Topics: Subscription Management, Office of Revenue, Business-focused Software and Services

Subscription Management Platforms Buyers Guide Executive Summary

Posted by Stephen Hurrell on 09 August 2024

Executive Summary Subscription Management Platforms The era of subscriptions has transformed the way businesses operate and consumers engage with services across every industry. Enterprises are increasingly adopting both a digital approach to selling as well as offering digital products and services that complement physical products. Customers now have the option to purchase through periodic... Read More

Topics: Subscription Management, Office of Revenue, Business-focused Software and Services

Workforce Management Suites Buyers Guide Executive Summary 2024

Posted by Matthew Brown on 09 August 2024

Executive Summary Workforce Management Suites A major focus of investment and optimization efforts for decades, workforce management processes and activities have undergone a huge transformation in recent years. In our view, this is mostly a function of two significant trends: the continuing maturation of technology innovation associated with maximizing artificial intelligence, machine learning... Read More

Topics: Human Capital Management, Workforce Management, Business-focused Software and Services

Workforce Management Basics Buyers Guide Executive Summary 2024

Posted by Matthew Brown on 09 August 2024

Executive Summary Workforce Management Basics A major focus of investment and optimization efforts for decades, workforce management processes and activities have undergone a huge transformation in recent years. In our view, this is mostly a function of two significant trends: the continuing maturation of technology innovation associated with maximizing artificial intelligence, machine learning... Read More

Topics: Human Capital Management, Workforce Management, Business-focused Software and Services

Learning Management Systems Buyers Guide Executive Summary

Posted by Matthew Brown on 08 August 2024

Executive Summary Learning Management Systems Over the last several years, the learning technology industry has experienced a remarkable evolution, gaining speed because of employer expectations, worker demands and an elevated focus being placed on ongoing development. As organizations recognize the critical role of continuous learning in driving productivity and employee engagement, the market... Read More

Topics: Human Capital Management, Business-focused Software and Services, Learning Management Systems