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Executive Summary Revenue Recognition The fact that many enterprises have already begun or are in the process of digital modernization is a testament to the rapid rise of digital products and services, new direct online engagement channels and mixed pricing models such as subscription and consumption. One of the biggest changes is that the economics of business using these newer models is very... Read More

Topics: revenue recognition, Office of Revenue, Business-focused Software and Services, Revenue Lifecycle Management


Executive Summary Revenue Lifecycle Platforms The fact that many enterprises have already begun or are in the process of digital modernization is a testament to the rapid rise of digital products and services, new direct online engagement channels and mixed pricing models such as subscription and consumption. One of the biggest changes is that the economics of business using these newer models is... Read More

Topics: Office of Revenue, Business-focused Software and Services, Revenue Lifecycle Management, Revenue Lifecycle Platforms


Executive Summary Contract Lifecycle Management That many enterprises have already begun or are in the process of digital modernization is a testament to the rapid rise of digital products and services, new direct online engagement channels and mixed-pricing models such as subscription and consumption. One of the biggest changes is that the business economics of using these newer models is very... Read More

Topics: Office of Revenue, Business-focused Software and Services, Revenue Lifecycle Management, Contract Lifecycle Management


Executive Summary Billing That many enterprises have already begun or are in the process of digital modernization is a testament to the rapid rise of digital products and services, new direct online engagement channels and mixed-pricing models such as subscription and consumption. One of the biggest changes is that the business economics of using these newer models is very different. This is... Read More

Topics: Office of Revenue, Business-focused Software and Services, Revenue Lifecycle Management, Billing


Executive Summary Configure, Price, Quote The fact that many enterprises have already begun or are in the process of digital modernization is a testament to the rapid rise of digital products and services, new direct online engagement channels and mixed pricing models such as subscription and consumption. One of the biggest changes is that the economics of business using these newer models is... Read More

Topics: Office of Revenue, Business-focused Software and Services, Revenue Lifecycle Management, Configure, Price, Quote


Executive Summary Revenue Lifecycle Management The fact that many enterprises have already begun or are in the process of digital modernization is a testament to the rapid rise of digital products and services, new direct online engagement channels and mixed pricing models such as subscription and consumption. One of the biggest changes is that the economics of business using these newer models... Read More

Topics: Office of Revenue, Business-focused Software and Services, Revenue Lifecycle Management


Executive Summary Sales Performance Management For almost 20 years, the annual planning exercise at most enterprises has included planning for how the sales organization will address the following year’s territories, quotas and incentive compensation plans. This collectively is referred to as Sales Performance Management. If not using a homegrown system or spreadsheets, enterprises can acquire... Read More

Topics: Sales Performance Management, Revenue Performance Management, Office of Revenue, Business-focused Software and Services


Executive Summary Revenue Performance Management For almost 20 years, the annual planning exercise at most enterprises has included planning for how the sales organization will address the following year’s territories, quotas and incentive compensation plans. This collectively has been referred to as Sales Performance Management. If not using a homegrown system or spreadsheets, enterprises could... Read More

Topics: Revenue Performance Management, Office of Revenue, Business-focused Software and Services


Executive Summary Incentive Compensation Management For almost 20 years, the annual planning exercise at most enterprises has included determining how the sales organization will address the coming year’s incentive plans. The practice of designing and developing plans as well as crediting sales and computing compensation is known as Incentive Compensation Management. Distinct from more typical... Read More

Topics: Revenue Performance Management, Office of Revenue, Business-focused Software and Services, Incentive Compensation Management


Executive Summary CRM Service Customer relationship management (CRM) allows enterprises to support customers with purchased products or services. Customer service is a critical component of any CRM suite. These service applications should provide a unified approach to managing and tracking interactions and support customer service agent operations digitally or in the field. ISG defines CRM... Read More

Topics: Office of Revenue, Business-focused Software and Services, CRM Service


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