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Executive Summary ERP Financial Management Enterprise Resource Planning (ERP) systems are comprehensive software platforms designed to integrate and manage all the core processes of an enterprise while recording transactions and their financial consequences to support the accounting and finance functions. These systems streamline cross-functional operations using workflows and consolidate data... Read More

Topics: Financial Management, Operations & Supply Chain, Enterprise Resource Planning, Business-focused Software and Services


Executive Summary ERP Enterprise Resource Planning (ERP) systems are comprehensive software platforms designed to integrate and manage all the core processes of an enterprise while recording transactions and their financial consequences to support the accounting and finance functions. These systems streamline cross-functional operations using workflows and consolidate data created by various... Read More

Topics: Operations & Supply Chain, Enterprise Resource Planning, Business-focused Software and Services


Executive Summary Sales Performance Management For almost 20 years, the annual planning exercise at most enterprises has included planning for how the sales organization will address the following year’s territories, quotas and incentive compensation plans. This collectively is referred to as Sales Performance Management. If not using a homegrown system or spreadsheets, enterprises can acquire... Read More

Topics: Sales Performance Management, Revenue Performance Management, Office of Revenue, Business-focused Software and Services


Executive Summary Revenue Performance Management For almost 20 years, the annual planning exercise at most enterprises has included planning for how the sales organization will address the following year’s territories, quotas and incentive compensation plans. This collectively has been referred to as Sales Performance Management. If not using a homegrown system or spreadsheets, enterprises could... Read More

Topics: Revenue Performance Management, Office of Revenue, Business-focused Software and Services


Executive Summary Incentive Compensation Management For almost 20 years, the annual planning exercise at most enterprises has included determining how the sales organization will address the coming year’s incentive plans. The practice of designing and developing plans as well as crediting sales and computing compensation is known as Incentive Compensation Management. Distinct from more typical... Read More

Topics: Revenue Performance Management, Office of Revenue, Business-focused Software and Services, Incentive Compensation Management


Executive Summary Analytics and Data The processes and technology of the analytics and data software industry continue to play an instrumental role in enabling an enterprise’s business units and IT organization to optimize data in tactical and strategic ways. To accomplish this, organizations must provide technology that supports a variety of personas, enabling them to access data, generate and... Read More

Topics: IT and Technology-focused Software and Services, Analytics and Data


Executive Summary Embedded Analytics The processes and technology of the analytics and data software industry play an instrumental role in enabling an enterprise’s business units and IT to optimize data in both tactical and strategic ways. To accomplish this, organizations must provide workers with technology that can access the data, generate and apply insights from analytics, communicate the... Read More

Topics: embedded analytics, IT and Technology-focused Software and Services, Analytics and Data


Executive Summary GenAI Analytics For decades, enterprises have focused on using analytics and data software—or business intelligence—to improve operations. Software providers have made dramatic improvements in BI products by incorporating highly interactive visualizations and the ability to quickly process and display very large volumes of data. However, the quest to make analytics accessible to... Read More

Topics: IT and Technology-focused Software and Services, Analytics and Data, GenAI Analytics


Executive Summary Mobile Analytics The processes and technology of the mobile analytics software industry play an instrumental role in enabling an enterprise’s business units and IT organization to optimize data in both tactical and strategic ways. To accomplish this, enterprises must provide technology to access the data, generate and apply insights from analytics, communicate the results and... Read More

Topics: Mobile Analytics, IT and Technology-focused Software and Services, Analytics and Data


Executive Summary CRM Service Customer relationship management (CRM) allows enterprises to support customers with purchased products or services. Customer service is a critical component of any CRM suite. These service applications should provide a unified approach to managing and tracking interactions and support customer service agent operations digitally or in the field. ISG defines CRM... Read More

Topics: Office of Revenue, Business-focused Software and Services, CRM Service


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