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Executive Summary Workforce Management Healthcare Workforce management (WFM) has long been the quiet engine of operational efficiency, keeping labor costs in check while ensuring the right people arrive at precisely the right moment. In 2025, the discipline stepped into the spotlight. A still-tight labor market, lingering post-pandemic upheaval and a sudden flowering of generative and... Read More

Topics: Workforce Management, Business-focused Software and Services, Employees & HCM - Business & Technologies, Workforce Management Basics


Executive Summary Workforce Management Basics Workforce management (WFM) has long been the quiet engine of operational efficiency, keeping labor costs in check while ensuring the right people arrive at precisely the right moment. In 2025, the discipline stepped into the spotlight. A still-tight labor market, lingering post-pandemic upheaval and a sudden flowering of generative and conversational... Read More

Topics: Workforce Management, Business-focused Software and Services, Employees & HCM - Business & Technologies, Workforce Management Basics


Executive Summary Revenue Recognition The fact that many enterprises have already begun or are in the process of digital modernization is a testament to the rapid rise of digital products and services, new direct online engagement channels and mixed pricing models such as subscription and consumption. One of the biggest changes is that the economics of business using these newer models is very... Read More

Topics: revenue recognition, Office of Revenue, Business-focused Software and Services, Revenue Lifecycle Management


Executive Summary Revenue Lifecycle Platforms The fact that many enterprises have already begun or are in the process of digital modernization is a testament to the rapid rise of digital products and services, new direct online engagement channels and mixed pricing models such as subscription and consumption. One of the biggest changes is that the economics of business using these newer models is... Read More

Topics: Office of Revenue, Business-focused Software and Services, Revenue Lifecycle Management, Revenue Lifecycle Platforms


Executive Summary Contract Lifecycle Management That many enterprises have already begun or are in the process of digital modernization is a testament to the rapid rise of digital products and services, new direct online engagement channels and mixed-pricing models such as subscription and consumption. One of the biggest changes is that the business economics of using these newer models is very... Read More

Topics: Office of Revenue, Business-focused Software and Services, Revenue Lifecycle Management, Contract Lifecycle Management


Executive Summary Billing That many enterprises have already begun or are in the process of digital modernization is a testament to the rapid rise of digital products and services, new direct online engagement channels and mixed-pricing models such as subscription and consumption. One of the biggest changes is that the business economics of using these newer models is very different. This is... Read More

Topics: Office of Revenue, Business-focused Software and Services, Revenue Lifecycle Management, Billing


Executive Summary Configure, Price, Quote The fact that many enterprises have already begun or are in the process of digital modernization is a testament to the rapid rise of digital products and services, new direct online engagement channels and mixed pricing models such as subscription and consumption. One of the biggest changes is that the economics of business using these newer models is... Read More

Topics: Office of Revenue, Business-focused Software and Services, Revenue Lifecycle Management, Configure, Price, Quote


Executive Summary Revenue Lifecycle Management The fact that many enterprises have already begun or are in the process of digital modernization is a testament to the rapid rise of digital products and services, new direct online engagement channels and mixed pricing models such as subscription and consumption. One of the biggest changes is that the economics of business using these newer models... Read More

Topics: Office of Revenue, Business-focused Software and Services, Revenue Lifecycle Management


Executive Summary Retail Supply Chain Planning ISG Software Research defines supply chain planning (SCP) as the business discipline of coordinating the future supply of materials and services used in the creation of specific products and services with the expected demand for them. The purpose of planning is to optimize the flow of goods and materials with related services from suppliers to... Read More

Topics: Supply Chain Planning, Operations & Supply Chain, Retail, Business-focused Software and Services


Executive Summary Sales and Operations Planning ISG Software Research defines sales and operations planning (S&OP) as a management process designed to align an enterprise’s sales and marketing objectives with its operating environment while respecting financial constraints. The operating environment includes production and distribution assets and capabilities as well as its supplier ecosystem.... Read More

Topics: Supply Chain Planning, Operations & Supply Chain, Sales and Operations Planning, Business-focused Software and Services


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