Buyers Guide

Supply Chain Planning 2025 Buyers Guide Executive Summary

Posted by Robert Kugel on 05 June 2025

Executive Summary Supply Chain Planning ISG Software Research defines supply chain planning (SCP) as the business discipline of coordinating the future supply of materials and services used in the creation of specific products and services with the expected demand for them. The purpose of planning is to optimize the flow of goods and materials with related services from suppliers to customers.... Read More

Topics: Supply Chain Planning, Operations & Supply Chain, Business-focused Software and Services

Midsize Supply Chain Planning 2025 Buyers Guide Executive Summary

Posted by Robert Kugel on 05 June 2025

Executive Summary Midsize Supply Chain Planning Arguably the biggest business impact from technology advances over the past two decades has been on helping midsize enterprises improve their performance. These organizations have the same requirements as larger ones but have fewer resources to address those needs. This is especially true for midsize enterprises because, until recently, the... Read More

Topics: Supply Chain Planning, Operations & Supply Chain, Midsize, Business-focused Software and Services

Knowledge Management 2025 Buyers Guide Executive Summary

Posted by Keith Dawson on 03 June 2025

Executive Summary Knowledge Management All enterprises maintain storehouses of knowledge about the business and its activities. ISG Research defines knowledge management (KM) as the practice of using technology to organize information for practical purposes: to create it, store it, keep it current and make it accessible to workers when needed. Knowledge is fundamentally different from data; it is... Read More

Topics: Knowledge Management, Customer Experience Management, Business-focused Software and Services, Customers and CX - Business & Technologies

Customer Journey Management 2025 Buyers Guide Executive Summary

Posted by Keith Dawson on 03 June 2025

Executive Summary Customer Journey Management ISG Research defines Customer Journey Management (CJM) software as a component of broader experience management platforms that allow organizations to design the pathways customers take as they interact with businesses. The underlying metaphor behind managing customer experiences is that of the journey: Customers follow a path through distinct stages,... Read More

Topics: Customer Experience Management, Business-focused Software and Services, Customer Journey Management, Customers and CX - Business & Technologies

Customer Experience Management 2025 Buyers Guide Executive Summary

Posted by Keith Dawson on 03 June 2025

Executive Summary Customer Experience Management Enterprises consistently view customer experience (CX) as an essential component in ensuring continued growth and profitability. The strategies and tools used to improve CX, however, are immensely varied. Businesses usually relegate CX issues to tactical operations departments, where it is rarely the responsibility of one leader to govern and... Read More

Topics: Customer Experience Management, Business-focused Software and Services, Customers and CX - Business & Technologies

Product Experience Management for Retail Buyers Guide 2025 Executive Summary

Posted by Mark Smith on 27 March 2025

Executive Summary Product Experience Management for Retail Products are the foundation of every retailer, regardless of its industry or size. Across all channels and departments, nearly every interaction relates to answering questions or gaining access to product information. Every retail organization must ensure that products get the attention they deserve as they are marketed, sold, serviced... Read More

Topics: Operations, Supply Chain, product experience management, PXM, Retail, Business-focused Software and Services

Product Lifecycle Management Buyers Guide 2025 Executive Summary

Posted by Mark Smith on 27 March 2025

Executive Summary Product Lifecycle Management In an increasingly complex and competitive global marketplace, enterprises are under constant pressure to innovate, streamline operations and bring products to market faster while maintaining high levels of quality in production cycles and compliance with any range of regulatory standards. Organizations must balance the demands of rapid product... Read More

Topics: Operations, Supply Chain, Business-focused Software and Services, Product Lifecycle Management

Product Intelligence Buyers Guide 2025 Executive Summary

Posted by Mark Smith on 27 March 2025

Executive Summary Product Intelligence In today’s digital landscape, gaining insights into digital product representations through technology can be complex. The vast amounts of consumer interaction data generated can reveal performance metrics and growth opportunities. Digital reviews and advanced analytics quickly identify trends and address challenges, with product definitions serving as... Read More

Topics: Operations, Supply Chain, Business-focused Software and Services, Product Intelligence

Product Experience Management Buyers Guide 2025 Executive Summary

Posted by Mark Smith on 27 March 2025

Executive Summary Product Experience Management Products and services are the foundation of every organization, regardless of its industry or size. Across all channels and departments, nearly every interaction relates to answering questions or gaining access to product information. Every organization must ensure that products get the attention they deserve as they are marketed, sold, serviced and... Read More

Topics: Operations, Supply Chain, Business, product experience management, PXM, Business-focused Software and Services

Product Information Management Platform Buyers Guide 2025 Executive Summary

Posted by Mark Smith on 27 March 2025

Executive Summary Product Information Management Platform Products and services are the foundation of every organization, regardless of its industry or size. Across all channels and departments, nearly every interaction relates to answering questions or gaining access to product information. Every organization must ensure that products get the attention they deserve as they are marketed, sold,... Read More

Topics: Operations, PIM, Product Information Management, Supply Chain, Business-focused Software and Services, Platform