Buyers Guide

Total Compensation Management 2023 Buyers Guide Executive Summary

Posted by ISG Research on 13 August 2024

Executive Summary Total Compensation Management Compensation management is a key talent management process involving all workers and managers within an organization. Determining and providing the appropriate compensation for each person — whether it involves base pay, merit pay or variable pay and incentives such as bonuses — is critical to attracting and retaining productive members of the... Read More

Topics: Human Capital Management, Total Compensation Management, Business-focused Software and Services

Agent Management Buyers Guide 2023

Posted by Keith Dawson on 09 August 2024

Executive Summary Agent Management Agents are the foundation of the contact center processes that impact every customer experience. These processes, and the customer service function, must be able to operate from any location, at any time, and agents must be able to respond to customers via any communication channel for any request. Optimized contact center processes feature agents who are... Read More

Topics: Customer Experience, Contact Center, Business-focused Software and Services

Analytic Data Platforms Buyers Guide Executive Summary

Posted by Matt Aslett on 09 August 2024

Executive Summary Analytic Data Platforms Analytic data platforms provide an environment for organizing and managing the storage, processing, analysis, and presentation of data, enabling enterprises to operate with greater efficiency. As enterprises strive to be more data-driven, thus increasing their reliance on data as a fundamental factor in business decision-making, the importance of the... Read More

Topics: Data Platforms, IT and Technology-focused Software and Services, Analytics and Data

Operational Data Platforms Buyers Guide Executive Summary

Posted by Matt Aslett on 09 August 2024

Executive Summary Operational Data Platforms Operational data platforms provide an environment for organizing and managing the storage and processing of data generated by applications targeted at business users and decision-makers to run the business, including finance, operations and supply chain, sales, human capital management, customer experience and marketing. In contrast, analytic data... Read More

Topics: Data Platforms, IT and Technology-focused Software and Services, Analytics and Data

Digital Communications Platform Executive Summary 2024

Posted by Mark Smith on 09 August 2024

Executive Summary Digital Communications Platform The necessity of enterprise communications internally and to external constituents like customers, partners and suppliers needs to be digital yet efficient and enabled across any channel and device. Dramatic technological changes have made it simpler and more cost-effective to enable these interactions in every business process across the... Read More

Topics: Digital Business, Digital Communications, IT and Technology-focused Software and Services

Digital Communications Overall Buyers Guide Executive Summary 2024

Posted by Mark Smith on 09 August 2024

Executive Summary Digital Communications Overall The necessity of enterprise communications internally and to external constituents like customers, partners and suppliers needs to be digital yet efficient and enabled across any channel and device. Dramatic technological changes have made it simpler and more cost-effective to enable these interactions in every business process across the... Read More

Topics: Digital Business, Digital Communications, IT and Technology-focused Software and Services

Digital Communications Basic Suite Buyers Guide Executive Summary 2024

Posted by Mark Smith on 09 August 2024

Executive Summary Digital Communications Basic Suite The necessity of enterprise communications internally and to external constituents like customers, partners and suppliers needs to be digital yet efficient and enabled across any channel and device. Dramatic technological changes have made it simpler and more cost-effective to enable these interactions in every business process across the... Read More

Topics: Digital Business, Digital Communications, IT and Technology-focused Software and Services

Digital Communications Premium Suite Buyers Guide Executive Summary 2024

Posted by Mark Smith on 09 August 2024

Executive Summary Digital Communications Premium Suite The necessity of enterprise communications internally and to external constituents like customers, partners and suppliers needs to be digital yet efficient and enabled across any channel and device. Dramatic technological changes have made it simpler and more cost-effective to enable these interactions in every business process across the... Read More

Topics: Digital Business, Digital Communications, IT and Technology-focused Software and Services

Learning Content Solutions Buyers Guide Executive Summary

Posted by Matthew Brown on 09 August 2024

Executive Summary Learning Content Solutions Over the last several years, the learning technology industry has experienced a remarkable evolution, gaining speed because of employer expectations, worker demands and an elevated focus being placed on ongoing development. As organizations recognize the critical role of continuous learning in driving productivity and employee engagement, the market... Read More

Topics: Human Capital Management, Business-focused Software and Services, Learning Management Systems

Extended Enterprise Learning Buyers Guide Executive Summary

Posted by Matthew Brown on 09 August 2024

Executive Summary Extended Enterprise Learning Over the last several years, the learning technology industry has experienced a remarkable evolution, gaining speed because of employer expectations, worker demands and an elevated focus being placed on ongoing development. As organizations recognize the critical role of continuous learning in driving productivity and employee engagement, the market... Read More

Topics: Human Capital Management, Business-focused Software and Services, Learning Management Systems