Buyers Guide

Customer Experience Management Buyers Guide Executive Summary 2024

Posted by Keith Dawson on 08 August 2024

Executive Summary Introduction For many organizations, managing the customer experience (CX) has not been a centralized operation nor the responsibility of one leader who governs and optimizes the CX across every channel of interaction. But organizations are now making use of more integrated software and platforms that tie together customer relationship management (CRM) and contact center... Read More

Topics: Customer Experience, Customer Experience Management, Business-focused Software and Services

Customer Journey Management Buyers Guide Executive Summary 2024

Posted by Keith Dawson on 08 August 2024

Executive Summary Customer Journey Management Customer Journey Management (CJM) software is a component of broader experience management platforms that allows organizations to design the pathways that customers take as they interact with businesses. The underlying metaphor behind managing customer experiences is that of the journey: customers follow a path through distinct stages, with different... Read More

Topics: Customer Experience, Customer Experience Management, Business-focused Software and Services

Learning Experience Platforms Buyers Guide Executive Summary

Posted by Matthew Brown on 01 August 2024

Executive Summary Learning Experience Platforms Over the last several years, the learning technology industry has experienced a remarkable evolution, gaining speed because of employer expectations, worker demands and an elevated focus being placed on ongoing development. As organizations recognize the critical role of continuous learning in driving productivity and employee engagement, the market... Read More

Topics: Human Capital Management, Business-focused Software and Services, Learning Management Systems

Public Cloud Platforms Buyers Guide Executive Summary

Posted by Jeff Orr on 01 August 2024

Executive Summary Public Cloud Platforms Cloud computing has emerged as a fundamental technology driving the digital transformation of enterprises, irrespective of their size or maturity level. It provides a robust and scalable infrastructure that supports the dynamic needs of modern businesses, enabling them to stay competitive in a digital world. Three ways that cloud computing is essential to... Read More

Topics: Digital Technology, IT and Technology-focused Software and Services, Cloud Platforms

Financial Close Buyers Guide Executive Summary

Posted by Robert Kugel on 31 July 2024

Executive Summary Financial Close The financial records of an enterprise must be periodically reviewed and summarized to create financial statements that inform executives and interested third parties of the organization’s financial condition and performance. An enterprise’s financial close involves a set of repeated processes that must be performed in a prescribed order and fashion to maximize... Read More

Topics: Office of Finance, Business-focused Software and Services, Financial Consolidation and Close Management

MLOps Buyers Guide Executive Summary

Posted by David Menninger on 31 July 2024

Executive Summary MLOps Artificial intelligence (AI) has continued to evolve for many decades and several factors have combined to dramatically increase the awareness of and investment in technologies to support its purpose. Since its inception, AI has provided value no matter the use and where it has been applied, helping to prevent credit card fraud, segmenting customers for more effective... Read More

Topics: Artificial intelligence, IT and Technology-focused Software and Services, AI Platforms

GenAI Platforms Buyers Guide Executive Summary

Posted by David Menninger on 31 July 2024

Executive Summary GenAI Platforms Artificial intelligence (AI) has continued to evolve for many decades and several factors have combined to dramatically increase the awareness of and investment in technologies to support its purpose. Since its inception, AI has provided value no matter the use and where it has been applied, helping to prevent credit card fraud, segmenting customers for more... Read More

Topics: Artificial intelligence, IT and Technology-focused Software and Services, AI Platforms

AI Platforms Buyers Guide Executive Summary

Posted by David Menninger on 31 July 2024

Executive Summary AI Platforms While Artificial intelligence (AI) has evolved over many decades, it is front and center due to a combination of factors that have dramatically increased awareness of and investment in technologies to support its purpose. Since its inception, AI has provided value no matter how or where it has been applied: helping to prevent credit card fraud, segmenting customers... Read More

Topics: Artificial intelligence, IT and Technology-focused Software and Services, AI Platforms

Global Payroll Buyers Guide 2023

Posted by Matthew Brown on 24 July 2024

Executive Summary Global Payroll The payroll preparation process has long been an inefficient, labor-intensive set of administrative tasks designed to ensure that everyone is paid correctly and on time. Historically, it has been a transactional- and compliance-centered function involving manual adjustments, reconciliations and the answering of repeated routine questions. Now, advances in digital... Read More

Topics: Human Capital Management, Payroll Management, Business-focused Software and Services