Buyers Guide

AI and Data Platforms Buyers Guide Executive Summary

Posted by David Menninger on 06 September 2024

Executive Summary AI and Data Platforms Artificial intelligence (AI) is front and center due to a combination of factors that have dramatically increased awareness of and investment in technologies to support its purpose. Since its inception, AI has provided value no matter how or where it has been applied: helping to prevent credit card fraud, segmenting customers for more effective marketing... Read More

Topics: Artificial intelligence, IT and Technology-focused Software and Services, Cloud Platforms, AI Platforms

Cloud-Native AI and Data Platforms Buyers Guide Executive Summary

Posted by David Menninger on 06 September 2024

Executive Summary Cloud-Native AI and Data Platforms Cloud computing has emerged as a fundamental technology driving the digital transformation of enterprises, irrespective of size or maturity level. It provides a robust and scalable infrastructure that supports the dynamic needs of today’s enterprises, enabling them to stay competitive in a digital world. Artificial intelligence is also front... Read More

Topics: Artificial intelligence, IT and Technology-focused Software and Services, Cloud Platforms, AI Platforms

Contact Centers Buyers Guide 2023

Posted by Keith Dawson on 23 August 2024

Executive Summary Contact Centers In this modern, digital age of customer experience, the journey of engagement across every channel and device must be orchestrated effectively. Organizations, no matter the industry, have inbound and outbound interactions and rely on contact centers to fulfill operational and revenue objectives. The utilization of cloud computing has enabled a new generation of... Read More

Topics: Customer Experience, Business-focused Software and Services

Payroll Management Buyers Guide 2023

Posted by Matthew Brown on 23 August 2024

Payroll Management The payroll preparation process has long been an inefficient, labor-intensive set of administrative tasks designed to ensure that everyone is paid correctly and on time. Historically, this has been a transactional- and compliance-centered function that involves manual adjustments, reconciliations and answering routine questions. Advances in digital technologies and delivery... Read More

Topics: Human Capital Management, Business-focused Software and Services

Domestic Payroll Buyers Guide 2023

Posted by Matthew Brown on 23 August 2024

Executive Summary Domestic Payroll The payroll preparation process has long been an inefficient, labor-intensive set of administrative tasks designed to ensure that everyone is paid correctly and on time. Historically, it has been a transactional- and compliance-centered function involving manual adjustments, reconciliations and the answering of repeated routine questions. Now, advances in... Read More

Topics: Human Capital Management, Business-focused Software and Services

Contact Center Suites Buyers Guide 2023

Posted by Keith Dawson on 23 August 2024

Executive Summary Contact Center and Agent Management In this modern, digital age of customer experience, the journey of engagement across every channel and device must be orchestrated effectively. Organizations, no matter the industry, have inbound and outbound interactions and rely on contact centers to fulfill operational and revenue objectives. The utilization of cloud computing has enabled a... Read More

Topics: Customer Experience, Business-focused Software and Services

Embedded Analytics Buyers Guide 2023

Posted by David Menninger on 23 August 2024

Executive Summary Embedded Analytics The processes and technology of the analytics and data software industry play an instrumental role in enabling an organization’s business units and IT to optimally utilize data in both tactical and strategic ways. To accomplish this, organizations must provide their workers technology that can access the data, generate and apply insights from analytics,... Read More

Topics: IT and Technology-focused Software and Services, Analytics and Data

Data Orchestration Buyers Guide 2023

Posted by Matt Aslett on 23 August 2024

Executive Summary Data Orchestration Data orchestration is a concept that has been growing in popularity in the past five years amid the rise of DataOps, which describes more agile approaches to data integration and data management. Data orchestration provides the capabilities to automate and accelerate the flow of data from multiple sources to support operational and analytics initiatives and... Read More

Topics: IT and Technology-focused Software and Services, Analytics and Data

Data Pipelines Buyers Guide 2023

Posted by Matt Aslett on 23 August 2024

Executive Summary Data Pipelines The development, testing and deployment of data pipelines is essential to generating intelligence from data. Just as a physical pipeline is used to transport water between turbines, generators and transformers in the generation of hydroelectric power, so data pipelines are used to transport data between the stages involved in data processing and analytics to... Read More

Topics: IT and Technology-focused Software and Services, Analytics and Data

Collaborative Analytics Buyers Guide 2023

Posted by David Menninger on 23 August 2024

Executive Summary Collaborative Analytics Analytics almost universally involves collaboration among a team of individuals. Interpreting the results of the analyses, choosing a course of action and tracking the implementation of those actions spans multiple roles and departments within an organization. As a result, most of today’s analytics and business intelligence (BI) products support some form... Read More

Topics: IT and Technology-focused Software and Services, Analytics and Data