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Payroll Management The payroll preparation process has long been an inefficient, labor-intensive set of administrative tasks designed to ensure that everyone is paid correctly and on time. Historically, this has been a transactional- and compliance-centered function that involves manual adjustments, reconciliations and answering routine questions. Advances in digital technologies and delivery... Read More

Topics: Human Capital Management, Business-focused Software and Services


Executive Summary Domestic Payroll The payroll preparation process has long been an inefficient, labor-intensive set of administrative tasks designed to ensure that everyone is paid correctly and on time. Historically, it has been a transactional- and compliance-centered function involving manual adjustments, reconciliations and the answering of repeated routine questions. Now, advances in... Read More

Topics: Human Capital Management, Business-focused Software and Services


Executive Summary Contact Center and Agent Management In this modern, digital age of customer experience, the journey of engagement across every channel and device must be orchestrated effectively. Organizations, no matter the industry, have inbound and outbound interactions and rely on contact centers to fulfill operational and revenue objectives. The utilization of cloud computing has enabled a... Read More

Topics: Customer Experience, Business-focused Software and Services


Executive Summary Embedded Analytics The processes and technology of the analytics and data software industry play an instrumental role in enabling an organization’s business units and IT to optimally utilize data in both tactical and strategic ways. To accomplish this, organizations must provide their workers technology that can access the data, generate and apply insights from analytics,... Read More

Topics: IT and Technology-focused Software and Services, Analytics and Data


Executive Summary Data Orchestration Data orchestration is a concept that has been growing in popularity in the past five years amid the rise of DataOps, which describes more agile approaches to data integration and data management. Data orchestration provides the capabilities to automate and accelerate the flow of data from multiple sources to support operational and analytics initiatives and... Read More

Topics: IT and Technology-focused Software and Services, Analytics and Data


Executive Summary Data Pipelines The development, testing and deployment of data pipelines is essential to generating intelligence from data. Just as a physical pipeline is used to transport water between turbines, generators and transformers in the generation of hydroelectric power, so data pipelines are used to transport data between the stages involved in data processing and analytics to... Read More

Topics: IT and Technology-focused Software and Services, Analytics and Data


Executive Summary Collaborative Analytics Analytics almost universally involves collaboration among a team of individuals. Interpreting the results of the analyses, choosing a course of action and tracking the implementation of those actions spans multiple roles and departments within an organization. As a result, most of today’s analytics and business intelligence (BI) products support some form... Read More

Topics: IT and Technology-focused Software and Services, Analytics and Data


Executive Summary Mobile Analytics The processes and technology of the mobile analytics software industry play an instrumental role in enabling an organization’s business units and IT to optimally utilize data in both tactical and strategic ways. To accomplish this, organizations must provide technology that can access the data, generate and apply insights from analytics, communicate the results... Read More

Topics: IT and Technology-focused Software and Services, Analytics and Data


Executive Summary Data for the Enterprise Data Operations (DataOps) is a methodology focused on the delivery of agile business intelligence (BI) and data science through the automation and orchestration of data integration and processing pipelines, incorporating improved data reliability and integrity via data monitoring and observability. DataOps has been part of the lexicon of the data market... Read More

Topics: Analytics and Data


Data Observability The need to monitor the pipelines and processes in data-processing and analytics environments has driven the emergence of a new category of software: data observability. Data observability software provides an environment for monitoring the quality and reliability of data used for analytics and governance projects. Inspired by the observability platforms that provide an... Read More

Topics: IT and Technology-focused Software and Services, Analytics and Data


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