Buyers Guide

Augmented Analytics Executive Summary

Posted by David Menninger on 22 August 2024

Executive Summary Augmented Analytics For decades, organizations have been improving and expanding the way they use analytics and data software, commonly referred to as business intelligence (BI), to improve their operations. Vendors have made dramatic improvements to BI products with highly interactive visualizations and the ability to process and display very large volumes of data quickly.... Read More

Topics: IT and Technology-focused Software and Services, Analytics and Data

Analytics and Data Executive Summary

Posted by David Menninger on 22 August 2024

Executive Summary Analytics and Data The processes and technology of the analytics and data software industry continue to play an instrumental role in enabling an organization’s business units and IT to optimally utilize data in both tactical and strategic ways. To accomplish this, organizations must provide technology that can access the data, generate and apply insights from analytics,... Read More

Topics: IT and Technology-focused Software and Services, Analytics and Data

Data Platforms Buyers Guide Executive Summary

Posted by Matt Aslett on 21 August 2024

Executive Summary Data Platforms Data platforms provide an environment for organizing and managing the storage, processing, analysis, and presentation of data across an enterprise. Data platforms play a critical role in operational efficiency, supporting and enabling operational applications that are used to run the business, as well as analytic applications that are used to evaluate the... Read More

Topics: Data Platforms, IT and Technology-focused Software and Services, Analytics and Data

Revenue Performance Management Buyers Guide 2023

Posted by ISG Software Research on 13 August 2024

Executive Summary Revenue Performance Management In many organizations, the sales department is being superseded by revenue teams. These revenue teams support a super-set of traditional sales functions that include not only those involved in gaining new customers, but also those with an increased focus on customer retention, expansion and cross-sell aimed at existing customers. As organizations... Read More

Topics: Revenue Performance Management, Office of Revenue, Business-focused Software and Services

Total Compensation Management 2023 Buyers Guide Executive Summary

Posted by ISG Software Research on 13 August 2024

Executive Summary Total Compensation Management Compensation management is a key talent management process involving all workers and managers within an organization. Determining and providing the appropriate compensation for each person — whether it involves base pay, merit pay or variable pay and incentives such as bonuses — is critical to attracting and retaining productive members of the... Read More

Topics: Human Capital Management, Total Compensation Management, Business-focused Software and Services

Agent Management Buyers Guide 2023

Posted by Keith Dawson on 09 August 2024

Executive Summary Agent Management Agents are the foundation of the contact center processes that impact every customer experience. These processes, and the customer service function, must be able to operate from any location, at any time, and agents must be able to respond to customers via any communication channel for any request. Optimized contact center processes feature agents who are... Read More

Topics: Customer Experience, Contact Center, Business-focused Software and Services

Analytic Data Platforms Buyers Guide Executive Summary

Posted by Matt Aslett on 09 August 2024

Executive Summary Analytic Data Platforms Analytic data platforms provide an environment for organizing and managing the storage, processing, analysis, and presentation of data, enabling enterprises to operate with greater efficiency. As enterprises strive to be more data-driven, thus increasing their reliance on data as a fundamental factor in business decision-making, the importance of the... Read More

Topics: Data Platforms, IT and Technology-focused Software and Services, Analytics and Data

Operational Data Platforms Buyers Guide Executive Summary

Posted by Matt Aslett on 09 August 2024

Executive Summary Operational Data Platforms Operational data platforms provide an environment for organizing and managing the storage and processing of data generated by applications targeted at business users and decision-makers to run the business, including finance, operations and supply chain, sales, human capital management, customer experience and marketing. In contrast, analytic data... Read More

Topics: Data Platforms, IT and Technology-focused Software and Services, Analytics and Data

Digital Communications Platform Executive Summary 2024

Posted by Mark Smith on 09 August 2024

Executive Summary Digital Communications Platform The necessity of enterprise communications internally and to external constituents like customers, partners and suppliers needs to be digital yet efficient and enabled across any channel and device. Dramatic technological changes have made it simpler and more cost-effective to enable these interactions in every business process across the... Read More

Topics: Digital Business, Digital Communications, IT and Technology-focused Software and Services

Digital Communications Overall Buyers Guide Executive Summary 2024

Posted by Mark Smith on 09 August 2024

Executive Summary Digital Communications Overall The necessity of enterprise communications internally and to external constituents like customers, partners and suppliers needs to be digital yet efficient and enabled across any channel and device. Dramatic technological changes have made it simpler and more cost-effective to enable these interactions in every business process across the... Read More

Topics: Digital Business, Digital Communications, IT and Technology-focused Software and Services