Buyers Guide

Field Service Management Buyers Guide 2025 Executive Summary

Posted by Keith Dawson on 26 March 2025

Executive Summary Field Service Management ISG Research defines field service management (FSM) as the practice of delivering technical support at the customer's site, as opposed to relying solely on remote communication channels such as phone or chat. This approach is critical in today's market, where enterprises are increasingly pressured to enhance customer experiences while minimizing costs.... Read More

Topics: Customer Experience, Field Service, Business-focused Software and Services, Field Service Management

Field Service Customer Engagement Buyers Guide 2025 Executive Summary

Posted by Keith Dawson on 26 March 2025

Executive Summary Field Service Customer Engagement ISG Research defines Field Service Customer Engagement as tools that facilitate interactions and communication between businesses and customers throughout the field service process. This concept encompasses the entire customer journey, from the initial request for service to post-service follow-ups, with a focus on enhancing communication,... Read More

Topics: Customer Engagement, Customer Experience, Field Service, Business-focused Software and Services

Talent Suites Buyers Guide 2025 Executive Summary

Posted by Matthew Brown on 20 March 2025

Executive Summary Talent Suites Human Capital Management (HCM) software has undergone a profound transformation over the past decade, shifting from a back-office system of record to a strategic enterprise solution. Traditionally, HCM platforms focused on administrative functions—housing employee data, managing payroll and ensuring compliance. While these capabilities remain essential, they are no... Read More

Topics: Human Capital Management, Business-focused Software and Services, HCM Suites, Talent Suites

HRMS Buyers Guide 2025 Executive Summary

Posted by Matthew Brown on 20 March 2025

Executive Summary HCM Suites Human Capital Management (HCM) software has undergone a profound transformation over the past decade, shifting from a back-office system of record to a strategic enterprise solution. Traditionally, HCM platforms focused on administrative functions—housing employee data, managing payroll and ensuring compliance. While these capabilities remain essential, they are no... Read More

Topics: Human Capital Management, HRMS, Business-focused Software and Services, HCM Suites

HCM Suites Buyers Guide 2025 Executive Summary

Posted by Matthew Brown on 20 March 2025

Executive Summary HCM Suites Human Capital Management (HCM) software has undergone a profound transformation over the past decade, shifting from a back-office system of record to a strategic enterprise solution. Traditionally, HCM platforms focused on administrative functions—housing employee data, managing payroll and ensuring compliance. While these capabilities remain essential, they are no... Read More

Topics: Human Capital Management, Business-focused Software and Services, HCM Suites

HCM Platforms Buyers Guide 2025 Executive Summary

Posted by Matthew Brown on 20 March 2025

Executive Summary HCM Platforms Human Capital Management (HCM) software has undergone a profound transformation over the past decade, shifting from a back-office system of record to a strategic enterprise solution. Traditionally, HCM platforms focused on administrative functions—housing employee data, managing payroll and ensuring compliance. While these capabilities remain essential, they are no... Read More

Topics: Human Capital Management, Business-focused Software and Services, HCM Platforms, HCM Suites

Power and Utilities Enterprise Asset Management 2024 Buyers Guide Executive Summary

Posted by Swadhin Pradhan on 22 January 2025

Executive Summary Power and Utilities Enterprise Asset Management The global population is projected to reach 9.7 billion by 2050, from 8 billion in 2023, fueling efforts to meet growing energy needs. The demand for all types of energy sources—including traditional fossil fuels such as coal, oil and natural gas, along with nuclear and renewable sources like solar, wind and hydropower—has... Read More

Topics: IT and Technology-focused Software and Services, Power and Utilities, Enterprise Asset Management

Collaborative Analytics Buyers Guide 2024 Executive Summary

Posted by David Menninger on 21 January 2025

Executive Summary Collaborative Analytics Analytics almost universally involves collaboration among a team of individuals. Interpreting the results of the analyses, choosing a course of action and tracking the implementation of those actions span multiple roles and departments within an enterprise. As a result, most of today’s analytics and business intelligence products support some form of... Read More

Topics: Collaborative Analytics, IT and Technology-focused Software and Services, Analytics and Data

Midsize ERP Financial Management 2024 Buyers Guide Executive Summary

Posted by Robert Kugel on 10 January 2025

Executive Summary Midsize ERP Financial Management Enterprise Resource Planning (ERP) systems are comprehensive software platforms designed to integrate and manage all the core processes of an enterprise while recording transactions and their financial consequences to support the accounting and finance functions. These systems streamline cross-functional operations using workflows and consolidate... Read More

Topics: Financial Management, Operations & Supply Chain, Enterprise Resource Planning, Midsize, Business-focused Software and Services

ERP Manufacturing Buyers Guide 2024 Buyers Guide Executive Summary

Posted by Robert Kugel on 09 January 2025

Executive Summary ERP Manufacturing Enterprise Resource Planning (ERP) systems are comprehensive software platforms designed to integrate and manage all the core processes of an enterprise while recording transactions and their financial consequences to support the accounting and finance functions. These systems streamline cross-functional operations using workflows and consolidate data created... Read More

Topics: Operations & Supply Chain, Enterprise Resource Planning, Manufacturing, Business-focused Software and Services