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Revenue Performance Management Buyers Guide 2025 Executive Summary

Posted by Mark Smith on 17 November 2025
Executive Summary Buyers Guide Overview ISG Research has conducted market research for over two decades across vertical industries, business applications, AI and IT. We have designed the ISG Buyers Guide™ to provide a balanced perspective of software providers and products that is rooted in an understanding of business and IT requirements. Utilization of our research methodology and decades of... Read More

Topics: Sales Performance Management (SPM), Revenue Performance Management, Incentive Compensation Management, Office of Revenue - Business Technologies

Sales Performance Management Emerging Providers 2025 Buyers Guide Executive Summary

Posted by Mark Smith on 17 November 2025
Executive Summary Sales Performance Management Emerging Providers Emerging providers capture the innovation frontier of the sales performance applications market, where newer entrants and niche providers strive to balance breadth with distinctive approaches to sales organizations. These solutions focused on territories, quotas and incentives often address the same foundational needs as... Read More

Topics: Sales Performance Management, Revenue Performance Management, Office of Revenue - Business Technologies, Emerging Providers

Total Compensation Management 2025 Buyers Guide Executive Summary

Posted by Matthew Brown on 14 November 2025
Executive Summary Buyers Guide Overview ISG Research has conducted market research for over two decades across vertical industries, business applications, AI and IT. We have designed the ISG Buyers Guide™ to provide a balanced perspective of software providers and products that is rooted in an understanding of business and IT requirements. Utilization of our research methodology and decades of... Read More

Topics: Total Compensation Management, Employees & HCM - Business & Technologies

Compensation Emerging Providers 2025 Buyers Guide Executive Summary

Posted by Matthew Brown on 14 November 2025
Executive Summary Compensation Emerging Providers Emerging providers capture the innovation frontier of the compensation technology market, where newer and niche entrants strive to balance breadth with distinctive approaches to usability, insight and transparency. These solutions often address the same foundational needs as established platforms—planning, analytics and operational... Read More

Topics: Employees & HCM - Business & Technologies, Compensation Emerging Providers, Emerging Providers

Cloud Platforms 2025 Buyers Guide Executive Summary

Posted by Jeff Orr on 30 September 2025
Executive Summary Cloud Platforms Cloud Platform software stands at the forefront of complex digital transformations in enterprise. Each cloud model presents unique benefits and challenges, enabling enterprises to tailor their IT strategies to align with specific business needs. This Buyers Guide explores the nuances of each cloud model, highlighting the essential functionality and trends that... Read More

Topics: Information Technology, Cloud Platforms, Cloud Infrastructure

Hybrid Cloud Platforms 2025 Buyers Guide Executive Summary

Posted by Jeff Orr on 30 September 2025
Executive Summary Hybrid Cloud Platforms Hybrid Cloud is rapidly becoming the preferred strategy for enterprises seeking to optimize their IT infrastructure by blending the strengths of both Public and Private Cloud models. This versatile approach enables enterprises to harness the scalability of Public Cloud while maintaining the security and control of Private Cloud for sensitive workloads. By... Read More

Topics: Information Technology, Cloud Platforms, Hybrid Cloud Platforms, Cloud Infrastructure

Private Cloud Platforms 2025 Buyers Guide Executive Summary

Posted by Jeff Orr on 30 September 2025
Executive Summary Private Cloud Platforms Private Cloud platforms represent an approach tailored to meet stringent regulatory demands while prioritizing security and compliance. The advent of public cloud infrastructure introduced new concepts, including elasticity and isolated virtual private clouds (VPCs) that are also valuable in dedicated environments. Offering exclusive control over data and... Read More

Topics: Information Technology, Cloud Platforms, Private Cloud Platforms, Cloud Infrastructure

Public Cloud Platforms 2025 Buyers Guide Executive Summary

Posted by Jeff Orr on 30 September 2025
Executive Summary Public Cloud Platforms The Public Cloud has emerged as a necessity for enterprises looking to harness the power of scalable resources while minimizing costs. By leveraging third-party services accessible via the internet, enterprises can focus on innovation rather than infrastructure, facilitating a rapid deployment of applications and services. However, as appealing as the cost... Read More

Topics: Information Technology, Cloud Platforms, Public Cloud Platforms, Cloud Infrastructure

Sovereign Cloud Platforms 2025 Buyers Guide Executive Summary

Posted by Jeff Orr on 30 September 2025
Executive Summary Sovereign Cloud Platforms Data privacy and local compliance are gaining importance, and the Sovereign Cloud stands out as a tailor-made solution for enterprises navigating complex regulatory landscapes. By ensuring that sensitive data remains within geographic boundaries and is controlled by trusted providers, Sovereign Cloud models empower enterprises to uphold... Read More

Topics: Information Technology, Cloud Platforms, Sovereign Cloud, Cloud Infrastructure

Learning and Development Suites 2025 Buyers Guide Executive Summary

Posted by Matthew Brown on 29 September 2025
Executive Summary Learning and Development Suites Learning and Development (L&D) Suites are emerging as the connective tissue of talent enablement, bringing together formal learning, experience-led engagement, skills intelligence and performance into one coherent system that leaders can actually run. Buyers are moving away from fragmented stacks and toward unified platforms that reduce... Read More

Topics: Human Capital Management, Learning Management Systems, Employees & HCM - Business & Technologies, Business & Technologies, Suites, Learning and Development

Learning Management Systems 2025 Buyers Guide Executive Summary

Posted by Matthew Brown on 29 September 2025
Executive Summary Learning Management Systems Learning Management Systems (LMS) are moving from compliance workhorses to experience‑driven platforms that support readiness, agility and retention. Employees expect consumer‑grade usability and learning that shows up where work happens; executives expect auditable outcomes and observable impact. As the separation between LMS and learning experience... Read More

Topics: Human Capital Management, Business-focused Software and Services, Learning Management Systems, Employees & HCM - Business & Technologies, Learning and Development

Learning Content Platforms 2025 Buyers Guide Executive Summary

Posted by Matthew Brown on 29 September 2025
Executive Summary Learning Content Platforms Learning Content Platforms (LCPs) have moved beyond the era of “more content equals more value.” Enterprises have realized that abundant libraries do not guarantee impact; learners still struggle to find relevant material, and leaders still question ROI. The market response has been clear: Platforms not only aggregate content but also deliver,... Read More

Topics: Human Capital Management, Learning Management Systems, Employees & HCM - Business & Technologies, Business & Technologies, Learning and Development, Learning Content Platforms

Subscription Platforms 2025 Buyers Guide Executive Summary

Posted by Mark Smith on 22 September 2025
Executive Summary Subscription Platforms The era of subscriptions has fundamentally reshaped how platforms operate and how users engage with them across industries. Platforms are moving beyond traditional ownership models, embracing digital-first strategies and offering digital services that enhance or complement physical products. Users now expect flexible options—whether through subscriptions,... Read More

Topics: Subscription Management, Employees & HCM - Business & Technologies, Subscription Management Platforms, Business & Technologies

Subscription Management 2025 Buyers Guide Executive Summary

Posted by Mark Smith on 22 September 2025
Executive Summary Subscription Management The era of subscriptions has fundamentally reshaped how businesses operate and how consumers engage with services across industries. Enterprises are moving beyond traditional ownership models, increasingly embracing digital-first sales strategies and offering digital products that complement physical goods. Customers now expect flexible options, whether... Read More

Topics: Subscription Management, Employees & HCM - Business & Technologies, Business & Technologies

B2B Subscription Management 2025 Buyers Guide Executive Summary

Posted by Mark Smith on 22 September 2025
Executive Summary B2B Subscription Management The era of subscriptions has fundamentally reshaped how businesses operate and how consumers engage with services across industries. Enterprises are moving beyond traditional ownership models, increasingly embracing digital-first sales strategies and offering digital products that complement physical goods. Customers now expect flexible options,... Read More

Topics: Subscription Management, Employees & HCM - Business & Technologies, B2B, Business & Technologies

B2C Subscription Management 2025 Buyers Guide Executive Summary

Posted by Mark Smith on 22 September 2025
Executive Summary B2C Subscription Management The era of subscriptions has fundamentally changed how consumers access and interact with products and services. Instead of traditional ownership, people now expect flexible options such as subscriptions, pay-per-use or on-demand access, often in combination with physical goods enhanced by digital experiences. Shoppers increasingly prefer to buy... Read More

Topics: Subscription Management, Employees & HCM - Business & Technologies, B2C, Business & Technologies

Subscription Billing 2025 Buyers Guide Executive Summary

Posted by Mark Smith on 22 September 2025
Executive Summary Subscription Billing The era of subscriptions has fundamentally reshaped billing, changing how businesses operate and how customers expect to engage with products and services. Companies are moving beyond traditional ownership models, adopting digital-first strategies and offering subscription-based access to digital products alongside physical goods. Customers now demand... Read More

Topics: Subscription Billing, Subscription Management, Employees & HCM - Business & Technologies, Business & Technologies

Master Data Management 2025 Buyers Guide Executive Summary

Posted by Matt Aslett on 19 September 2025
Executive Summary Master Data Management Despite efforts made by enterprises to be more data-driven, some of the most fundamental questions about an enterprise—such as how many customers it has—remain difficult to answer. Trust in data is foundational for an enterprise to make data-driven business decisions. The problem lies not just in being able to accurately count how many customers the... Read More

Topics: Master Data Management, Data Management, Artificial intelligence, Data Intelligence

Data Intelligence 2025 Buyers Guide Executive Summary

Posted by Matt Aslett on 19 September 2025
Executive Summary Data Intelligence Today’s enterprises seek to increase data-driven decision-making to gain competitive advantage and improve efficiency. It is ironic, however, that many enterprises lack information about when and how data is used in decision-making processes. The capabilities that provide enterprises with information about how data is generated and consumed across the... Read More

Topics: Data Management, Artificial intelligence, Data Intelligence

Data Governance 2025 Buyers Guide Executive Summary

Posted by Matt Aslett on 19 September 2025
Executive Summary Data Governance Data governance is integral to an overall data management strategy. Good data governance provides guardrails that enable enterprises to act quickly while protecting the business from risks related to regulatory requirements, data-quality issues and data-reliability concerns. It accelerates the delivery of analytics projects, providing the confidence required to... Read More

Topics: Data Governance, Data Management, Artificial intelligence, Data Intelligence

Data Quality 2025 Buyers Guide Executive Summary

Posted by Matt Aslett on 19 September 2025
Executive Summary Data Quality Maintaining data quality and trust is a perennial data-management challenge, often preventing enterprises from operating at the speed of business. As enterprises aspire to be more data-driven, trust in the data used to make decisions becomes more critical. Without data quality processes and tools, enterprises may make decisions based on old, incomplete, incorrect or... Read More

Topics: Data Quality, Data Management, Artificial intelligence, Data Intelligence

Data Management 2025 Buyers Guide Executive Summary

Posted by Matt Aslett on 19 September 2025
Executive Summary Data Management Data management combines functionality addressing data governance, data quality, master data management, data integration and data intelligence to ensure that the enterprise is collecting, storing and processing data in accordance with strategic goals and regulatory requirements. Data management has been a critical component of enterprise IT strategies for... Read More

Topics: Data Management, Artificial intelligence, Data Intelligence

Data Integration 2025 Buyers Guide Executive Summary

Posted by Matt Aslett on 19 September 2025
Executive Summary Data Integration Data integration is a fundamental enabler of a data management strategy. Analysis of individual data sources—such as customer or product data—can provide insights to improve operational efficiency. However, the combination of data from multiple sources enables enterprises to innovate, improving customer experience and revenue generation, for example, by... Read More

Topics: Data Integration, Data Management, Artificial intelligence, Data Intelligence

Record to Report 2025 Buyers Guide Executive Summary

Posted by Robert Kugel on 05 September 2025
Executive Summary Record to Report The six costliest words in managing a finance department are, “We’ve always done it this way.” The record-to-report (R2R) cycle describes the process of finalizing and summarizing financial activities of an enterprise for a specific accounting period—typically a month, quarter or fiscal year. It is important to note that R2R exclusively covers the activities... Read More

Topics: Office of Finance, Consolidate and Close Management, Business & Technologies, Record to Report

Financial Close 2025 Buyers Guide Executive Summary

Posted by Robert Kugel on 05 September 2025
Executive Summary Financial Close The financial records of an enterprise must be reviewed periodically and summarized to create financial statements that inform executives and interested third parties of the organization’s financial condition and performance. An enterprise’s financial close involves a set of repeated processes that must be performed in a prescribed order and fashion to maximize... Read More

Topics: Office of Finance, Financial Close, Business & Technologies, Record to Report

Financial Consolidation 2025 Buyers Guide Executive Summary

Posted by Robert Kugel on 05 September 2025
Executive Summary Financial Consolidation The financial records of an enterprise must be reviewed periodically and summarized to create financial statements that inform executives and interested third parties of the organization’s financial condition and performance. A consolidation of the financial records and other departmental close processes involves an intricate set of repeated processes... Read More

Topics: Office of Finance, Financial Consolidation and Close, Business & Technologies

Contact Centers for Retail 2025 Buyers Guide Executive Summary

Posted by Keith Dawson on 04 September 2025
Executive Summary Contact Centers for Retail Contact centers have remained largely unchanged for decades, but are now undergoing a drastic overhaul in operations, interaction mechanics and underlying technology architectures. This is proving disruptive to both technology buyers and sellers. The most immediate cause is the explosion of new tools derived from artificial intelligence (AI)... Read More

Topics: Customer Experience, Contact Center, Retail, Business-focused Software and Services, Customers and CX - Business & Technologies

Contact Centers for Insurance 2025 Buyers Guide Executive Summary

Posted by Keith Dawson on 04 September 2025
Executive Summary Contact Centers for Insurance Contact centers have remained largely unchanged for decades, but are now undergoing a drastic overhaul in operations, interaction mechanics and underlying technology architectures. This is proving disruptive to both technology buyers and sellers. The most immediate cause is the explosion of new tools derived from artificial intelligence (AI)... Read More

Topics: Customer Experience, Contact Center, Insurance, Business-focused Software and Services, Customers and CX - Business & Technologies

Contact Centers for Healthcare 2025 Buyers Guide Executive Summary

Posted by Keith Dawson on 04 September 2025
Executive Summary Contact Centers for Healthcare Contact centers have remained largely unchanged for decades, but are now undergoing a drastic overhaul in operations, interaction mechanics and underlying technology architectures. This is proving disruptive to both technology buyers and sellers. The most immediate cause is the explosion of new tools derived from artificial intelligence (AI).... Read More

Topics: Customer Experience, Contact Center, Healthcare, Business-focused Software and Services, Customers and CX - Business & Technologies

Intelligent Self-Service 2025 Buyers Guide Executive Summary

Posted by Keith Dawson on 04 September 2025
Executive Summary Intelligent Self Service Contact centers are pivoting from offering primarily human-assisted service to relying heavily on customer self-service for routine inquiries. Customers have long had options to help themselves with simple tasks like account lookup or order status checks. As information resources became more widespread, customers became accustomed to proactively looking... Read More

Topics: Customer Experience, Contact Center, Intelligent Self-Service, Business-focused Software and Services, Customers and CX - Business & Technologies

Customer Interaction Analytics 2025 Buyers Guide Executive Summary

Posted by Keith Dawson on 04 September 2025
Executive Summary Customer Interaction Analytics The first iteration of artificial intelligence (AI) tools for contact centers to use Generative AI (GenAI) brought measurable improvements to operations by automating routine functions and speeding interactions. What floated under the radar was how continued AI development was about to remake the analytic landscape around customers. We are now... Read More

Topics: Customer Experience, Contact Center, Business-focused Software and Services, Customers and CX - Business & Technologies, Customer Interaction Analytics

Agent Management 2025 Buyers Guide Executive Summary

Posted by Keith Dawson on 04 September 2025
Executive Summary Agent Management Labor has long been the largest ongoing operational expense in contact centers—so much so that managers have had to manipulate the size of the agent pool to account for cost controls. In recent years, however, it has become clear that an explosion of new technology is upending core assumptions about how that labor force should be managed. The development of... Read More

Topics: Customer Experience, Contact Center, agent management, Business-focused Software and Services, Customers and CX - Business & Technologies

Contact Centers 2025 Buyers Guide Executive Summary

Posted by Keith Dawson on 04 September 2025
Executive Summary Contact Centers Contact centers have remained largely unchanged for decades, but are now undergoing a drastic overhaul in operations, interaction mechanics and underlying technology architectures. This is proving disruptive to both technology buyers and sellers. The most immediate cause is the explosion of new tools derived from artificial intelligence (AI) innovations. Contact... Read More

Topics: Customer Experience, Contact Center, Business-focused Software and Services, Customers and CX - Business & Technologies

Conversational AI for CX 2025 Buyers Guide Executive Summary

Posted by Mark Smith on 31 July 2025
Executive Summary Conversational AI for CX The digital transition to artificial intelligence-enabled (AI) software is transforming enterprises in unprecedented ways. While many AI initiatives in business focus on data processing for analytics and operational efficiency, there is a notable shift with the rise of conversational AI. This advancement goes beyond traditional human-computer... Read More

Topics: communications, Workplace, Digital Business, Conversational AI, CX, Business & Technologies, Platforms, Suites

Conversational AI for Workforce 2025 Buyers Guide Executive Summary

Posted by Mark Smith on 31 July 2025
Executive Summary Conversational AI for Workforce The digital transition to artificial intelligence-enabled (AI) software is transforming enterprises in unprecedented ways. While many AI initiatives in business focus on data processing for analytics and operational efficiency, there is a notable shift with the rise of conversational AI. This advancement goes beyond traditional human-computer... Read More

Topics: communications, Workplace, Digital Business, Conversational AI, Business & Technologies, Platforms, Suites, Workforce

Communication Platforms 2025 Buyers Guide Executive Summary

Posted by Mark Smith on 31 July 2025
Executive Summary Communication Platforms The need for communication with consumers and customers has evolved dramatically in recent years, transforming how enterprises connect to meet a wide range of needs. Today’s communication platforms, often referred to as CPaaS (Communications Platform as a Service), operate as services with APIs and integrations across the internet and carrier networks,... Read More

Topics: communications, Workplace, Digital Business, Business & Technologies, Collaborative AI, Platforms, Suites

Collaborative AI Suites 2025 Buyers Guide Executive Summary

Posted by Mark Smith on 31 July 2025
Executive Summary Collaborative AI Suites The necessity for collaboration across the enterprise has evolved dramatically, modernizing sophisticated digital interactions across all channels and devices for both internal teams and external stakeholders, including customers, partners and suppliers. Technological innovations have significantly reduced the complexity of enabling these essential... Read More

Topics: communications, Workplace, Digital Business, Business & Technologies, Collaborative AI, Platforms, Suites

AI Agents 2025 Buyers Guide Executive Summary

Posted by Mark Smith on 31 July 2025
Executive Summary AI Agents The shift toward artificial intelligence (AI)-driven software in enterprises and workforce processes has generated a rising demand for more intelligent applications and systems across enterprises. However, integrating and utilizing decades of accumulated knowledge and data presents a significant challenge due to the complexity of legacy systems and existing business... Read More

Topics: communications, Workplace, Digital Business, Business & Technologies, Collaborative AI, Platforms, Suites, AI Agents

Collaborative AI Platforms and Suites 2025 Buyers Guide Executive Summary

Posted by Mark Smith on 31 July 2025
Executive Summary Collaborative AI Platforms and Suites Digital modernization through artificial intelligence (AI) is fundamentally transforming how enterprises collaborate and communicate—both internally among teams and externally with customers, partners and suppliers. Today’s collaborative platforms and suites enable seamless interaction across channels and devices, making business processes... Read More

Topics: communications, Workplace, Digital Business, Business & Technologies, Collaborative AI, Platforms, Suites

Operational Data Platforms 2025 Buyers Guide Executive Summary

Posted by Matt Aslett on 30 July 2025
Executive Summary Operational Data Platforms Operational data platforms include relational and non-relational databases (including NoSQL) as well as the increasing convergence of relational and non-relational approaches. Complemented by data operations and data intelligence platforms and tools, operational data platforms play a fundamental role in enabling enterprises to operate efficiently.... Read More

Topics: Artificial intelligence, Data Platforms, Operational Data Platforms, AI & Technologies

Analytic Data Platforms 2025 Buyers Guide Executive Summary

Posted by Matt Aslett on 30 July 2025
Executive Summary Analytic Data Platforms As enterprises strive to automate business processes and decisions using artificial intelligence agents, their reliance on data and the importance of the analytic data platform have never been greater. Analytic data platforms play a fundamental role in enabling enterprises to generate value from accumulated data. ISG Research defines analytic data... Read More

Topics: Artificial intelligence, Data Platforms, analytic data platforms, AI & Technologies

Data Platforms 2025 Buyers Guide Executive Summary

Posted by Matt Aslett on 30 July 2025
Executive Summary Data Platforms It is no exaggeration to state that today’s enterprises—and society as a whole—are completely dependent on data platforms. Without data platforms, enterprises would be reliant on a combination of paper records, time-consuming manual processes and huge libraries of physical files to record, process and store business information. Without data platforms,... Read More

Topics: Artificial intelligence, Data Platforms, AI & Technologies

SIEM 2025 Buyers Guide Executive Summary

Posted by Jeff Orr on 30 June 2025
Executive Summary SIEM Chief Information Officers (CIOs), Chief Information Security Officers (CISOs) and Information Security (InfoSec) leaders face an ever-evolving cyber threat reality. As businesses rely more on digital infrastructures, the urgency to protect sensitive data and ensure operational integrity grows. A strategic approach that blends innovation with effective management of... Read More

Topics: Cybersecurity, IT and Technology-focused Software and Services, Data Backup and Recover, Identity and Access Management, Endpoint Detection and Response, Security Information and Event Management, EDR, XDR, PAM, SIEM, IAM

Identity and Access Management 2025 Buyers Guide Executive Summary

Posted by Jeff Orr on 30 June 2025
Executive Summary Identity and Access Management Chief Information Officers (CIOs), Chief Information Security Officers (CISOs) and Information Security (InfoSec) leaders face an ever-evolving cyber threat reality. As businesses rely more on digital infrastructures, the urgency to protect sensitive data and ensure operational integrity grows. A strategic approach that blends innovation with... Read More

Topics: Cybersecurity, IT and Technology-focused Software and Services, Data Backup and Recover, Identity and Access Management, Endpoint Detection and Response, Security Information and Event Management, EDR, XDR, PAM, SIEM, IAM

Endpoint Detection and Response 2025 Buyers Guide Executive Summary

Posted by Jeff Orr on 30 June 2025
Executive Summary Endpoint Detection and Response Chief Information Officers (CIOs), Chief Information Security Officers (CISOs) and Information Security (InfoSec) leaders face an ever-evolving cyber threat reality. As businesses rely more on digital infrastructures, the urgency to protect sensitive data and ensure operational integrity grows. A strategic approach that blends innovation with... Read More

Topics: Cybersecurity, IT and Technology-focused Software and Services, Data Backup and Recover, Identity and Access Management, Endpoint Detection and Response, Security Information and Event Management, EDR, XDR, PAM, SIEM, IAM

Data Recovery 2025 Buyers Guide Executive Summary

Posted by Jeff Orr on 30 June 2025
Executive Summary Data Recovery Chief Information Officers (CIOs), Chief Information Security Officers (CISOs) and Information Security (InfoSec) leaders face an ever-evolving cyber threat reality. As businesses rely more on digital infrastructures, the urgency to protect sensitive data and ensure operational integrity grows. A strategic approach that blends innovation with effective management... Read More

Topics: Cybersecurity, IT and Technology-focused Software and Services, Data Backup and Recover, Identity and Access Management, Endpoint Detection and Response, Security Information and Event Management, EDR, XDR, PAM, SIEM, IAM

Workforce Management Suites 2025 Buyers Guide Executive Summary

Posted by Matthew Brown on 25 June 2025
Executive Summary Workforce Management Suites Workforce management (WFM) has long been the quiet engine of operational efficiency, keeping labor costs in check while ensuring the right people arrive at precisely the right moment. In 2025, the discipline stepped into the spotlight. A still-tight labor market, lingering post-pandemic upheaval and a sudden flowering of generative and conversational... Read More

Topics: Workforce Management, Business-focused Software and Services, Employees & HCM - Business & Technologies, Workforce Management Suites

Workforce Management Retail 2025 Buyers Guide Executive Summary

Posted by Matthew Brown on 25 June 2025
Executive Summary Workforce Management Retail Workforce management (WFM) has long been the quiet engine of operational efficiency, keeping labor costs in check while ensuring the right people arrive at precisely the right moment. In 2025, the discipline stepped into the spotlight. A still-tight labor market, lingering post-pandemic upheaval and a sudden flowering of generative and conversational... Read More

Topics: Workforce Management, Retail, Business-focused Software and Services, Employees & HCM - Business & Technologies

Workforce Management Manufacturing 2025 Buyers Guide Executive Summary

Posted by Matthew Brown on 25 June 2025
Executive Summary Workforce Management Manufacturing Workforce management (WFM) has long been the quiet engine of operational efficiency, keeping labor costs in check while ensuring the right people arrive at precisely the right moment. In 2025, the discipline stepped into the spotlight. A still-tight labor market, lingering post-pandemic upheaval and a sudden flowering of generative and... Read More

Topics: Workforce Management, Manufacturing, Business-focused Software and Services, Employees & HCM - Business & Technologies

Workforce Management Healthcare 2025 Buyers Guide Executive Summary

Posted by Matthew Brown on 25 June 2025
Executive Summary Workforce Management Healthcare Workforce management (WFM) has long been the quiet engine of operational efficiency, keeping labor costs in check while ensuring the right people arrive at precisely the right moment. In 2025, the discipline stepped into the spotlight. A still-tight labor market, lingering post-pandemic upheaval and a sudden flowering of generative and... Read More

Topics: Workforce Management, Business-focused Software and Services, Employees & HCM - Business & Technologies, Workforce Management Basics

Workforce Management Basics 2025 Buyers Guide Executive Summary

Posted by Matthew Brown on 25 June 2025
Executive Summary Workforce Management Basics Workforce management (WFM) has long been the quiet engine of operational efficiency, keeping labor costs in check while ensuring the right people arrive at precisely the right moment. In 2025, the discipline stepped into the spotlight. A still-tight labor market, lingering post-pandemic upheaval and a sudden flowering of generative and conversational... Read More

Topics: Workforce Management, Business-focused Software and Services, Employees & HCM - Business & Technologies, Workforce Management Basics

Revenue Recognition 2025 Buyers Guide Executive Summary

Posted by Stephen Hurrell on 23 June 2025
Executive Summary Revenue Recognition The fact that many enterprises have already begun or are in the process of digital modernization is a testament to the rapid rise of digital products and services, new direct online engagement channels and mixed pricing models such as subscription and consumption. One of the biggest changes is that the economics of business using these newer models is very... Read More

Topics: revenue recognition, Office of Revenue, Business-focused Software and Services, Revenue Lifecycle Management

Revenue Lifecycle Platforms 2025 Buyers Guide Executive Summary

Posted by Stephen Hurrell on 23 June 2025
Executive Summary Revenue Lifecycle Platforms The fact that many enterprises have already begun or are in the process of digital modernization is a testament to the rapid rise of digital products and services, new direct online engagement channels and mixed pricing models such as subscription and consumption. One of the biggest changes is that the economics of business using these newer models is... Read More

Topics: Office of Revenue, Business-focused Software and Services, Revenue Lifecycle Management, Revenue Lifecycle Platforms

Contract Lifecycle Management 2025 Buyers Guide Executive Summary

Posted by Stephen Hurrell on 23 June 2025
Executive Summary Contract Lifecycle Management That many enterprises have already begun or are in the process of digital modernization is a testament to the rapid rise of digital products and services, new direct online engagement channels and mixed-pricing models such as subscription and consumption. One of the biggest changes is that the business economics of using these newer models is very... Read More

Topics: Office of Revenue, Business-focused Software and Services, Revenue Lifecycle Management, Contract Lifecycle Management

Billing 2025 Buyers Guide Executive Summary

Posted by Stephen Hurrell on 23 June 2025
Executive Summary Billing That many enterprises have already begun or are in the process of digital modernization is a testament to the rapid rise of digital products and services, new direct online engagement channels and mixed-pricing models such as subscription and consumption. One of the biggest changes is that the business economics of using these newer models is very different. This is... Read More

Topics: Office of Revenue, Business-focused Software and Services, Revenue Lifecycle Management, Billing

Configure, Price, Quote 2025 Buyers Guide Executive Summary

Posted by Stephen Hurrell on 23 June 2025
Executive Summary Configure, Price, Quote The fact that many enterprises have already begun or are in the process of digital modernization is a testament to the rapid rise of digital products and services, new direct online engagement channels and mixed pricing models such as subscription and consumption. One of the biggest changes is that the economics of business using these newer models is... Read More

Topics: Office of Revenue, Business-focused Software and Services, Revenue Lifecycle Management, Configure, Price, Quote

Revenue Lifecycle Management 2025 Buyers Guide Executive Summary

Posted by Stephen Hurrell on 23 June 2025
Executive Summary Revenue Lifecycle Management The fact that many enterprises have already begun or are in the process of digital modernization is a testament to the rapid rise of digital products and services, new direct online engagement channels and mixed pricing models such as subscription and consumption. One of the biggest changes is that the economics of business using these newer models... Read More

Topics: Office of Revenue, Business-focused Software and Services, Revenue Lifecycle Management

Retail Supply Chain Planning 2025 Buyers Guide Executive Summary

Posted by Robert Kugel on 19 June 2025
Executive Summary Retail Supply Chain Planning ISG Software Research defines supply chain planning (SCP) as the business discipline of coordinating the future supply of materials and services used in the creation of specific products and services with the expected demand for them. The purpose of planning is to optimize the flow of goods and materials with related services from suppliers to... Read More

Topics: Supply Chain Planning, Operations & Supply Chain, Retail, Business-focused Software and Services

Machine Learning and Large Language Model Operations 2025 Buyers Guide Executive Summary

Posted by David Menninger on 16 June 2025
Executive Summary Machine Learning and Large Language Model Operations Artificial intelligence (AI) has continued to rise in prominence. ISG Market Lens Research shows that 79% of enterprises plan to increase their spending on AI technology and that the growth in AI spending is outpacing the growth in all other categories of IT spending. However, the research also shows that only a fraction of AI... Read More

Topics: Machine Learning, Generative AI, Machine Learning Operations, AI Platforms, Large Language Models, AI & Technologies

AI Platforms 2025 Buyers Guide Executive Summary

Posted by David Menninger on 16 June 2025
Executive Summary AI Platforms While artificial intelligence (AI) has evolved over many decades, it is now front and center due to a combination of factors that have dramatically increased awareness of and investment in technologies to support its purpose. Since its inception, AI has provided value no matter how or where it has been applied: helping to prevent credit card fraud, segmenting... Read More

Topics: Generative AI, AI Platforms, AI & Technologies

Agentic and Generative AI 2025 Buyers Guide Executive Summary

Posted by David Menninger on 16 June 2025
Executive Summary Agentic and Generative AI As artificial intelligence (AI) continues to evolve, there is an increasing need for it to move beyond merely providing scores or recommendations to going further and taking actionable steps. While scores and recommendations offer valuable insights, they often require decision-makers to translate the data into effective strategies. As enterprises invest... Read More

Topics: Generative AI, AI Platforms, AI & Technologies, Agentic AI

Sales and Operations Planning 2025 Buyers Guide Executive Summary

Posted by Robert Kugel on 05 June 2025
Executive Summary Sales and Operations Planning ISG Software Research defines sales and operations planning (S&OP) as a management process designed to align an enterprise’s sales and marketing objectives with its operating environment while respecting financial constraints. The operating environment includes production and distribution assets and capabilities as well as its supplier ecosystem.... Read More

Topics: Supply Chain Planning, Operations & Supply Chain, Sales and Operations Planning, Business-focused Software and Services

Supply Chain Planning 2025 Buyers Guide Executive Summary

Posted by Robert Kugel on 05 June 2025
Executive Summary Supply Chain Planning ISG Software Research defines supply chain planning (SCP) as the business discipline of coordinating the future supply of materials and services used in the creation of specific products and services with the expected demand for them. The purpose of planning is to optimize the flow of goods and materials with related services from suppliers to customers.... Read More

Topics: Supply Chain Planning, Operations & Supply Chain, Business-focused Software and Services

Midsize Supply Chain Planning 2025 Buyers Guide Executive Summary

Posted by Robert Kugel on 05 June 2025
Executive Summary Midsize Supply Chain Planning Arguably the biggest business impact from technology advances over the past two decades has been on helping midsize enterprises improve their performance. These organizations have the same requirements as larger ones but have fewer resources to address those needs. This is especially true for midsize enterprises because, until recently, the... Read More

Topics: Supply Chain Planning, Operations & Supply Chain, Midsize, Business-focused Software and Services

Knowledge Management 2025 Buyers Guide Executive Summary

Posted by Keith Dawson on 03 June 2025
Executive Summary Knowledge Management All enterprises maintain storehouses of knowledge about the business and its activities. ISG Research defines knowledge management (KM) as the practice of using technology to organize information for practical purposes: to create it, store it, keep it current and make it accessible to workers when needed. Knowledge is fundamentally different from data; it is... Read More

Topics: Knowledge Management, Customer Experience Management, Business-focused Software and Services, Customers and CX - Business & Technologies

Customer Journey Management 2025 Buyers Guide Executive Summary

Posted by Keith Dawson on 03 June 2025
Executive Summary Customer Journey Management ISG Research defines Customer Journey Management (CJM) software as a component of broader experience management platforms that allow organizations to design the pathways customers take as they interact with businesses. The underlying metaphor behind managing customer experiences is that of the journey: Customers follow a path through distinct stages,... Read More

Topics: Customer Experience Management, Business-focused Software and Services, Customer Journey Management, Customers and CX - Business & Technologies

Customer Experience Management 2025 Buyers Guide Executive Summary

Posted by Keith Dawson on 03 June 2025
Executive Summary Customer Experience Management Enterprises consistently view customer experience (CX) as an essential component in ensuring continued growth and profitability. The strategies and tools used to improve CX, however, are immensely varied. Businesses usually relegate CX issues to tactical operations departments, where it is rarely the responsibility of one leader to govern and... Read More

Topics: Customer Experience Management, Business-focused Software and Services, Customers and CX - Business & Technologies

Streaming Data 2025 Buyers Guide Executive Summary

Posted by Matt Aslett on 29 May 2025
Executive Summary Streaming Data Messaging and event processing enables enterprises to capture information related to business events and communicate it to any dependent application, device or system. Although messaging and event processing can trigger specific actions in response to events, the ability of an enterprise to make real-time business decisions is enhanced through the processing of... Read More

Topics: Analytics, Data, AI, Streaming Data, Real-Time Data

Streaming Analytics 2025 Buyers Guide Executive Summary

Posted by Matt Aslett on 29 May 2025
Executive Summary Streaming Analytics In theory, data-driven enterprises stand to gain a competitive advantage, responding faster to worker and customer demands for more innovative, data-rich applications and personalized experiences. As all enterprises strive to be data-driven, however, making a higher proportion of decisions based on data is no longer enough to differentiate. The winners will... Read More

Topics: Analytics, Data, AI, Streaming Analytics, Real-Time Data

Messaging and Event Processing 2025 Buyers Guide Executive Summary

Posted by Matt Aslett on 29 May 2025
Executive Summary Messaging and Event Processing The starting point for a real-time data strategy is the ability to capture and communicate information related to business events as they occur. As applications and devices record events, enterprises must capture the relevant information and ensure it is conveyed to any dependent applications, devices or systems to trigger required actions. ISG... Read More

Topics: Analytics, Data, AI, Real-Time Data, Messaging, Event Processing

Application Integration 2025 Buyers Guide Executive Summary

Posted by Matt Aslett on 29 May 2025
Executive Summary Application Integration Data-driven enterprises rely on a complex web of applications to operate efficiently. Individually, these applications serve a specific purpose—such as human capital management, supply chain management and enterprise resource planning—but these functions do not operate independently. To operate efficiently, enterprises need to ensure that their chosen... Read More

Topics: Analytics, Data, AI, Application Integration, Real-Time Data

Real-Time Data 2025 Buyers Guide Executive Summary

Posted by Matt Aslett on 29 May 2025
Executive Summary Real-Time Data As enterprises strive to be data-driven, making a higher proportion of decisions based on data becomes the norm. To differentiate from the pack, enterprises need to process and analyze more data and increase the frequency with which data-driven decisions are made by acting upon data in real time. To differentiate from the pack, enterprises need to process and... Read More

Topics: Analytics, Data, AI, Real-Time Data

Power and Utilities Grid Management 2024 Buyers Guide Executive Summary

Posted by MohdAves Malik on 18 April 2025
Executive Summary Power and Utilities Grid Management The global population is projected to reach 9.7 billion by 2050, from 8 billion in 2023, fueling efforts to meet growing energy needs. The demand for all types of energy sources—including traditional fossil fuels such as coal, oil and natural gas, along with nuclear and renewable sources like solar, wind and hydropower—has introduced a... Read More

Topics: IT and Technology-focused Software and Services, Power and Utilities, Energy, Industry

IT Service Management Buyers Guide 2025 Executive Summary

Posted by Jeff Orr on 31 March 2025
Executive Summary IT Service Management Chief information officers (CIOs) and IT leaders face the dual challenge of optimizing IT operations while driving innovation in an increasingly complex marketplace. The intricacies involved in managing a diverse array of technology environments require enterprises to harness a multitude of tools and platforms to address unique operational demands spanning... Read More

Topics: IT Service Management, IT, IT and Technology-focused Software and Services, IT Management

IT Operations Management Buyers Guide 2025 Executive Summary

Posted by Jeff Orr on 31 March 2025
Executive Summary IT Operations Management Chief information officers and IT leaders face the dual challenge of optimizing IT operations while simultaneously driving innovation in an increasingly complex marketplace. The intricacies involved in managing a diverse array of technology environments require enterprises to harness a multitude of tools and platforms to address unique operational... Read More

Topics: IT and Technology-focused Software and Services, IT Management, IT Operations Management

IT Observability Buyers Guide 2025 Executive Summary

Posted by Jeff Orr on 31 March 2025
Executive Summary IT Observability Chief Information Officers (CIOs) and IT leaders face the dual challenge of optimizing IT operations while simultaneously driving innovation in an increasingly complex marketplace. The intricacies involved in managing a diverse array of technology environments require enterprises to harness a multitude of tools and platforms to address unique operational demands... Read More

Topics: IT and Technology-focused Software and Services, IT Management, IT Observability

FinOps Buyers Guide 2025 Executive Summary

Posted by Jeff Orr on 31 March 2025
Executive Summary FinOps Chief information officers and IT leaders face the dual challenge of optimizing IT operations while simultaneously driving innovation in an increasingly complex marketplace. The intricacies involved in managing a diverse array of technology environments require enterprises to harness a multitude of tools and platforms to address unique operational demands spanning various... Read More

Topics: IT, IT and Technology-focused Software and Services, IT Management, Financial Operations, FinOps

AIOps Buyers Guide 2025 Executive Summary

Posted by Jeff Orr on 31 March 2025
Executive Summary AIOps Chief Information Officers (CIOs) and IT leaders face the dual challenge of optimizing IT operations while simultaneously driving innovation in an increasingly complex marketplace. The intricacies involved in managing a diverse array of technology environments require enterprises to harness a multitude of tools and platforms to address unique operational demands spanning... Read More

Topics: AIOps, IT and Technology-focused Software and Services, IT Management

Product Experience Management for Retail Buyers Guide 2025 Executive Summary

Posted by Mark Smith on 27 March 2025
Executive Summary Product Experience Management for Retail Products are the foundation of every retailer, regardless of its industry or size. Across all channels and departments, nearly every interaction relates to answering questions or gaining access to product information. Every retail organization must ensure that products get the attention they deserve as they are marketed, sold, serviced... Read More

Topics: Operations, Supply Chain, product experience management, PXM, Retail, Business-focused Software and Services

Product Lifecycle Management Buyers Guide 2025 Executive Summary

Posted by Mark Smith on 27 March 2025
Executive Summary Product Lifecycle Management In an increasingly complex and competitive global marketplace, enterprises are under constant pressure to innovate, streamline operations and bring products to market faster while maintaining high levels of quality in production cycles and compliance with any range of regulatory standards. Organizations must balance the demands of rapid product... Read More

Topics: Operations, Supply Chain, Business-focused Software and Services, Product Lifecycle Management

Product Intelligence Buyers Guide 2025 Executive Summary

Posted by Mark Smith on 27 March 2025
Executive Summary Product Intelligence In today’s digital landscape, gaining insights into digital product representations through technology can be complex. The vast amounts of consumer interaction data generated can reveal performance metrics and growth opportunities. Digital reviews and advanced analytics quickly identify trends and address challenges, with product definitions serving as... Read More

Topics: Operations, Supply Chain, Business-focused Software and Services, Product Intelligence

Product Experience Management Buyers Guide 2025 Executive Summary

Posted by Mark Smith on 27 March 2025
Executive Summary Product Experience Management Products and services are the foundation of every organization, regardless of its industry or size. Across all channels and departments, nearly every interaction relates to answering questions or gaining access to product information. Every organization must ensure that products get the attention they deserve as they are marketed, sold, serviced and... Read More

Topics: Operations, Supply Chain, Business, product experience management, PXM, Business-focused Software and Services

Product Information Management Platform Buyers Guide 2025 Executive Summary

Posted by Mark Smith on 27 March 2025
Executive Summary Product Information Management Platform Products and services are the foundation of every organization, regardless of its industry or size. Across all channels and departments, nearly every interaction relates to answering questions or gaining access to product information. Every organization must ensure that products get the attention they deserve as they are marketed, sold,... Read More

Topics: Operations, PIM, Product Information Management, Supply Chain, Business-focused Software and Services, Platform

Product Information Management for Manufacturing Buyers Guide 2025 Executive Summary

Posted by Mark Smith on 27 March 2025
Executive Summary Product Information Management for Manufacturing Products and services are the foundation of every manufacturer. Across all channels and departments, nearly every interaction relates to answering questions or gaining access to product information. Every manufacturer must ensure that products get the attention they deserve as they are marketed, sold, serviced and enhanced to meet... Read More

Topics: Operations, PIM, Product Information Management, Supply Chain, Manufacturing, Business-focused Software and Services

Power and Utilities Field Service Buyers Guide 2025 Executive Summary

Posted by Keith Dawson on 26 March 2025
Executive Summary Power and Utilities Field Service The global population is projected to reach 9.7 billion by 2050, up from 8 billion in 2023, fueling efforts to meet growing energy needs. The demand for all types of energy sources—including traditional fossil fuels such as coal, oil and natural gas, along with nuclear and renewable sources like solar, wind and hydropower—has introduced a... Read More

Topics: Customer Experience, Field Service, Business-focused Software and Services, Power and Utilities, Field Service Management

Manufacturing Field Service Buyers Guide 2025 Executive Summary

Posted by Keith Dawson on 26 March 2025
Executive Summary Manufacturing Field Service The manufacturing industry is continuously under pressure to streamline its product and supply chain cycles to maximize efficiency while simultaneously meeting cost, profitability and customer expectations. Equipment and product manufacturers are also expected to provide maintenance, repair and operational services promptly to meet customer needs. It... Read More

Topics: Customer Experience, Field Service, Manufacturing, Business-focused Software and Services, Field Service Management

Field Service Proactive Maintenance Buyers Guide 2025 Executive Summary

Posted by Keith Dawson on 26 March 2025
Executive Summary Field Service Proactive Maintenance ISG Research defines field service proactive maintenance as strategies and technologies designed to anticipate and address equipment and service needs before they result in failures or emergencies. By leveraging advancements in Internet of Things (IoT) technology and artificial intelligence (AI)-driven predictive analytics, enterprises can... Read More

Topics: Customer Experience, Field Service, Business-focused Software and Services, Field Service Management, Proactive Maintenance

Field Service Management Buyers Guide 2025 Executive Summary

Posted by Keith Dawson on 26 March 2025
Executive Summary Field Service Management ISG Research defines field service management (FSM) as the practice of delivering technical support at the customer's site, as opposed to relying solely on remote communication channels such as phone or chat. This approach is critical in today's market, where enterprises are increasingly pressured to enhance customer experiences while minimizing costs.... Read More

Topics: Customer Experience, Field Service, Business-focused Software and Services, Field Service Management

Field Service Customer Engagement Buyers Guide 2025 Executive Summary

Posted by Keith Dawson on 26 March 2025
Executive Summary Field Service Customer Engagement ISG Research defines Field Service Customer Engagement as tools that facilitate interactions and communication between businesses and customers throughout the field service process. This concept encompasses the entire customer journey, from the initial request for service to post-service follow-ups, with a focus on enhancing communication,... Read More

Topics: Customer Engagement, Customer Experience, Field Service, Business-focused Software and Services

Talent Suites Buyers Guide 2025 Executive Summary

Posted by Matthew Brown on 20 March 2025
Executive Summary Talent Suites Human Capital Management (HCM) software has undergone a profound transformation over the past decade, shifting from a back-office system of record to a strategic enterprise solution. Traditionally, HCM platforms focused on administrative functions—housing employee data, managing payroll and ensuring compliance. While these capabilities remain essential, they are no... Read More

Topics: Human Capital Management, Business-focused Software and Services, HCM Suites, Talent Suites

HRMS Buyers Guide 2025 Executive Summary

Posted by Matthew Brown on 20 March 2025
Executive Summary HCM Suites Human Capital Management (HCM) software has undergone a profound transformation over the past decade, shifting from a back-office system of record to a strategic enterprise solution. Traditionally, HCM platforms focused on administrative functions—housing employee data, managing payroll and ensuring compliance. While these capabilities remain essential, they are no... Read More

Topics: Human Capital Management, HRMS, Business-focused Software and Services, HCM Suites

HCM Suites Buyers Guide 2025 Executive Summary

Posted by Matthew Brown on 20 March 2025
Executive Summary HCM Suites Human Capital Management (HCM) software has undergone a profound transformation over the past decade, shifting from a back-office system of record to a strategic enterprise solution. Traditionally, HCM platforms focused on administrative functions—housing employee data, managing payroll and ensuring compliance. While these capabilities remain essential, they are no... Read More

Topics: Human Capital Management, Business-focused Software and Services, HCM Suites

HCM Platforms Buyers Guide 2025 Executive Summary

Posted by Matthew Brown on 20 March 2025
Executive Summary HCM Platforms Human Capital Management (HCM) software has undergone a profound transformation over the past decade, shifting from a back-office system of record to a strategic enterprise solution. Traditionally, HCM platforms focused on administrative functions—housing employee data, managing payroll and ensuring compliance. While these capabilities remain essential, they are no... Read More

Topics: Human Capital Management, Business-focused Software and Services, HCM Platforms, HCM Suites

Power and Utilities Enterprise Asset Management 2024 Buyers Guide Executive Summary

Posted by Swadhin Pradhan on 22 January 2025
Executive Summary Power and Utilities Enterprise Asset Management The global population is projected to reach 9.7 billion by 2050, from 8 billion in 2023, fueling efforts to meet growing energy needs. The demand for all types of energy sources—including traditional fossil fuels such as coal, oil and natural gas, along with nuclear and renewable sources like solar, wind and hydropower—has... Read More

Topics: IT and Technology-focused Software and Services, Power and Utilities, Enterprise Asset Management

Collaborative Analytics Buyers Guide 2024 Executive Summary

Posted by David Menninger on 21 January 2025
Executive Summary Collaborative Analytics Analytics almost universally involves collaboration among a team of individuals. Interpreting the results of the analyses, choosing a course of action and tracking the implementation of those actions span multiple roles and departments within an enterprise. As a result, most of today’s analytics and business intelligence products support some form of... Read More

Topics: Collaborative Analytics, IT and Technology-focused Software and Services, Analytics and Data

Midsize ERP Financial Management 2024 Buyers Guide Executive Summary

Posted by Robert Kugel on 10 January 2025
Executive Summary Midsize ERP Financial Management Enterprise Resource Planning (ERP) systems are comprehensive software platforms designed to integrate and manage all the core processes of an enterprise while recording transactions and their financial consequences to support the accounting and finance functions. These systems streamline cross-functional operations using workflows and consolidate... Read More

Topics: Financial Management, Operations & Supply Chain, Enterprise Resource Planning, Midsize, Business-focused Software and Services

ERP Manufacturing Buyers Guide 2024 Buyers Guide Executive Summary

Posted by Robert Kugel on 09 January 2025
Executive Summary ERP Manufacturing Enterprise Resource Planning (ERP) systems are comprehensive software platforms designed to integrate and manage all the core processes of an enterprise while recording transactions and their financial consequences to support the accounting and finance functions. These systems streamline cross-functional operations using workflows and consolidate data created... Read More

Topics: Operations & Supply Chain, Enterprise Resource Planning, Manufacturing, Business-focused Software and Services

Workforce Planning Buyers Guide 2024 Executive Summary

Posted by Robert Kugel on 31 December 2024
Executive Summary Workforce Planning Planning software aims to refine and expedite the budgeting process, boosting the productivity of the financial planning and analysis (FP&A) group, while also enabling executives to set objectives and allocate resources in alignment with an enterprise’s strategy. In most enterprises, headcount is the one of the top three costs, often the largest, so it is... Read More

Topics: Office of Finance, Business Planning, Workforce Planning, Business-focused Software and Services

Business Planning Buyers Guide 2024 Executive Summary

Posted by Robert Kugel on 31 December 2024
Executive Summary Business Planning The primary goal of business planning is to ensure decision-making is consistently more informed and faster. Planning and budgeting software should expedite and refine analysis and decision-making cycles, improving the productivity of the financial planning and analysis (FP&A) group within the finance department, while also improving the performance of... Read More

Topics: Office of Finance, Business Planning, Business-focused Software and Services

Revenue Planning Buyers Guide 2024 Executive Summary

Posted by Robert Kugel on 31 December 2024
Executive Summary Revenue Planning Planning software is designed to refine and expedite the budgeting process, boosting the productivity of the financial planning and analysis (FP&A) group, while also enabling executives to set objectives and allocate resources in alignment with an enterprise’s strategy. The primary objective is to generate the revenue needed to fund the resources necessary to... Read More

Topics: Office of Finance, Business Planning, Business-focused Software and Services, Revenue Planning

Financial Planning Buyers Guide 2024 Executive Summary

Posted by Robert Kugel on 31 December 2024
Executive Summary Financial Planning Financial planning software aims to refine and expedite the budgeting process, boosting the productivity of the financial planning and analysis (FP&A) group, while also enabling executives to set objectives and allocate resources in alignment with an enterprise’s strategy. However, budget setting has long been criticized for being time-consuming and offering... Read More

Topics: Office of Finance, Business Planning, financial planning, Business-focused Software and Services

Data Products Buyers Guide 2024 Executive Summary

Posted by Matt Aslett on 27 December 2024
Executive Summary Data Products Data as a product is one of four key principles of data mesh, a cultural and organizational approach, alongside domain-oriented ownership, self-serve data infrastructure and federated governance. However, each of these four principles is gaining momentum outside the context of data mesh. Data as a product is the process of applying product thinking to data... Read More

Topics: Data Products, IT and Technology-focused Software and Services, Analytics and Data, DataOps

Data Pipelines Buyers Guide 2024 Executive Summary

Posted by Matt Aslett on 27 December 2024
Executive Summary Data Pipelines The development, testing and deployment of data pipelines is a fundamental accelerator of data-driven strategies. The pipelines enable enterprises to extract data generated by operational applications that run the business and transport it into the analytic data platforms used to analyze the business. ISG Research defines data pipelines as the systems used to... Read More

Topics: Data Pipelines, IT and Technology-focused Software and Services, Analytics and Data, DataOps

Data Orchestration Buyers Guide 2024 Executive Summary

Posted by Matt Aslett on 27 December 2024
Executive Summary Data Orchestration While data-driven enterprises stand to gain a competitive advantage by responding faster to worker and customer demands for more innovative, data-rich applications and personalized experiences, this increasingly relies on a complex array of data pipelines to support agile, continuous data processing. Given the increasing complexity of evolving data sources and... Read More

Topics: Data Orchestration, IT and Technology-focused Software and Services, Analytics and Data, DataOps

DataOps Buyers Guide 2024 Executive Summary

Posted by Matt Aslett on 27 December 2024
Executive Summary DataOps As enterprises embracing artificial intelligence move from initial pilots and trial projects through deployment and into production at scale, many are realizing the critical importance of agile and responsive data processes. These processes are often combined with tools and platforms that facilitate data management to improve trust in the data used for AI and analytics.... Read More

Topics: IT and Technology-focused Software and Services, Analytics and Data, DataOps

Data Observability Buyers Guide 2024 Executive Summary

Posted by Matt Aslett on 27 December 2024
Executive Summary Data Observability Maintaining data quality and trust is a perennial data management challenge, often preventing enterprises from operating at the speed of business. In addition to automating and coordinating the creation, scheduling and monitoring of data pipelines via data orchestration, it is also critical to monitor the quality and reliability of the data flowing through... Read More

Topics: Data Observability, IT and Technology-focused Software and Services, Analytics and Data, DataOps

U.S. Payroll 2024 Buyers Guide Executive Summary

Posted by Matthew Brown on 23 December 2024
Executive Summary U.S. Payroll In the ever-changing world of enterprise operations, payroll is a critical function that sits at the intersection of HR, finance and compliance. To say that payroll is complex is an understatement. Beyond ensuring accurate and timely payments to workers, payroll leaders must navigate a maze of regulatory requirements that vary by location, creating significant... Read More

Topics: Human Capital Management, Payroll Management, Business-focused Software and Services, U.S. Payroll

International Payroll 2024 Buyers Guide Executive Summary

Posted by Matthew Brown on 23 December 2024
Executive Summary International Payroll In the ever-changing world of enterprise operations, payroll is a critical function that sits at the intersection of HR, finance and compliance. To say that payroll is complex is an understatement. Beyond ensuring accurate and timely payments to workers, payroll leaders must navigate a maze of regulatory requirements that vary by location, creating... Read More

Topics: Human Capital Management, Payroll Management, Business-focused Software and Services, International Payroll

Multicountry Payroll 2024 Buyers Guide Executive Summary

Posted by Matthew Brown on 23 December 2024
Executive Summary Multicountry Payroll In the ever-changing world of enterprise operations, payroll is a critical function that sits at the intersection of HR, finance and compliance. To say that payroll is complex is an understatement. Beyond ensuring accurate and timely payments to workers, payroll leaders must navigate a maze of regulatory requirements that vary by location, creating... Read More

Topics: Human Capital Management, Payroll Management, Business-focused Software and Services, Multicountry Payroll

Global Payroll 2024 Buyers Guide Executive Summary

Posted by Matthew Brown on 23 December 2024
Executive Summary Payroll Management In the ever-changing world of enterprise operations, payroll is a critical function that sits at the intersection of HR, finance and compliance. To say that payroll is complex is an understatement. Beyond ensuring accurate and timely payments to workers, payroll leaders must navigate a maze of regulatory requirements that vary by location, creating significant... Read More

Topics: Human Capital Management, Payroll Management, Global Payroll, Business-focused Software and Services

Payroll Management 2024 Buyers Guide Executive Summary

Posted by Matthew Brown on 23 December 2024
Executive Summary Payroll Management In the ever-changing world of enterprise operations, payroll is a critical function that sits at the intersection of HR, finance and compliance. To say that payroll is complex is an understatement. Beyond ensuring accurate and timely payments to workers, payroll leaders must navigate a maze of regulatory requirements that vary by location, creating significant... Read More

Topics: Human Capital Management, Payroll Management, Business-focused Software and Services

Midsize ERP Manufacturing 2024 Buyers Guide Executive Summary

Posted by Robert Kugel on 20 December 2024
Executive Summary Midsize ERP Manufacturing Enterprise Resource Planning (ERP) systems are comprehensive software platforms designed to integrate and manage all the core processes of an enterprise while recording transactions and their financial consequences to support the accounting and finance functions. These systems streamline cross-functional operations using workflows and consolidate data... Read More

Topics: Operations & Supply Chain, Enterprise Resource Planning, Midsize, Manufacturing, Business-focused Software and Services

Midsize ERP 2024 Buyers Guide Executive Summary

Posted by Robert Kugel on 20 December 2024
Executive Summary ERP Enterprise Resource Planning (ERP) systems are comprehensive software platforms designed to integrate and manage all the core processes of an enterprise while recording transactions and their financial consequences to support the accounting and finance functions. These systems streamline cross-functional operations using workflows and consolidate data created by various... Read More

Topics: Operations & Supply Chain, Enterprise Resource Planning, Midsize, Business-focused Software and Services

ERP Financial Management Buyers Guide 2024 Buyers Guide Executive Summary

Posted by Robert Kugel on 20 December 2024
Executive Summary ERP Financial Management Enterprise Resource Planning (ERP) systems are comprehensive software platforms designed to integrate and manage all the core processes of an enterprise while recording transactions and their financial consequences to support the accounting and finance functions. These systems streamline cross-functional operations using workflows and consolidate data... Read More

Topics: Financial Management, Operations & Supply Chain, Enterprise Resource Planning, Business-focused Software and Services

ERP 2024 Buyers Guide Executive Summary

Posted by Robert Kugel on 20 December 2024
Executive Summary ERP Enterprise Resource Planning (ERP) systems are comprehensive software platforms designed to integrate and manage all the core processes of an enterprise while recording transactions and their financial consequences to support the accounting and finance functions. These systems streamline cross-functional operations using workflows and consolidate data created by various... Read More

Topics: Operations & Supply Chain, Enterprise Resource Planning, Business-focused Software and Services

Sales Performance Management 2024 Buyers Guide Executive Summary

Posted by Stephen Hurrell on 20 December 2024
Executive Summary Sales Performance Management For almost 20 years, the annual planning exercise at most enterprises has included planning for how the sales organization will address the following year’s territories, quotas and incentive compensation plans. This collectively is referred to as Sales Performance Management. If not using a homegrown system or spreadsheets, enterprises can acquire... Read More

Topics: Sales Performance Management, Revenue Performance Management, Office of Revenue, Business-focused Software and Services

Revenue Performance Management 2024 Buyers Guide Executive Summary

Posted by Stephen Hurrell on 20 December 2024
Executive Summary Revenue Performance Management For almost 20 years, the annual planning exercise at most enterprises has included planning for how the sales organization will address the following year’s territories, quotas and incentive compensation plans. This collectively has been referred to as Sales Performance Management. If not using a homegrown system or spreadsheets, enterprises could... Read More

Topics: Revenue Performance Management, Office of Revenue, Business-focused Software and Services

Incentive Compensation Management 2024 Buyers Guide Executive Summary

Posted by Stephen Hurrell on 20 December 2024
Executive Summary Incentive Compensation Management For almost 20 years, the annual planning exercise at most enterprises has included determining how the sales organization will address the coming year’s incentive plans. The practice of designing and developing plans as well as crediting sales and computing compensation is known as Incentive Compensation Management. Distinct from more typical... Read More

Topics: Revenue Performance Management, Office of Revenue, Business-focused Software and Services, Incentive Compensation Management

Analytics and Data Buyers Guide 2024 Executive Summary

Posted by David Menninger on 10 December 2024
Executive Summary Analytics and Data The processes and technology of the analytics and data software industry continue to play an instrumental role in enabling an enterprise’s business units and IT organization to optimize data in tactical and strategic ways. To accomplish this, organizations must provide technology that supports a variety of personas, enabling them to access data, generate and... Read More

Topics: IT and Technology-focused Software and Services, Analytics and Data

Embedded Analytics Buyers Guide 2024 Executive Summary

Posted by David Menninger on 10 December 2024
Executive Summary Embedded Analytics The processes and technology of the analytics and data software industry play an instrumental role in enabling an enterprise’s business units and IT to optimize data in both tactical and strategic ways. To accomplish this, organizations must provide workers with technology that can access the data, generate and apply insights from analytics, communicate the... Read More

Topics: embedded analytics, IT and Technology-focused Software and Services, Analytics and Data

GenAI Analytics Buyers Guide 2024 Executive Summary

Posted by David Menninger on 10 December 2024
Executive Summary GenAI Analytics For decades, enterprises have focused on using analytics and data software—or business intelligence—to improve operations. Software providers have made dramatic improvements in BI products by incorporating highly interactive visualizations and the ability to quickly process and display very large volumes of data. However, the quest to make analytics accessible to... Read More

Topics: IT and Technology-focused Software and Services, Analytics and Data, GenAI Analytics

Mobile Analytics Buyers Guide 2024 Executive Summary

Posted by David Menninger on 10 December 2024
Executive Summary Mobile Analytics The processes and technology of the mobile analytics software industry play an instrumental role in enabling an enterprise’s business units and IT organization to optimize data in both tactical and strategic ways. To accomplish this, enterprises must provide technology to access the data, generate and apply insights from analytics, communicate the results and... Read More

Topics: Mobile Analytics, IT and Technology-focused Software and Services, Analytics and Data

CRM Service Buyers Guide 2024 Executive Summary

Posted by Stephen Hurrell on 24 October 2024
Executive Summary CRM Service Customer relationship management (CRM) allows enterprises to support customers with purchased products or services. Customer service is a critical component of any CRM suite. These service applications should provide a unified approach to managing and tracking interactions and support customer service agent operations digitally or in the field. ISG defines CRM... Read More

Topics: Office of Revenue, Business-focused Software and Services, CRM Service

Sales Engagement Buyers Guide 2024 Executive Summary

Posted by Stephen Hurrell on 24 October 2024
Executive Summary Sales Engagement Sales engagement is an essential component that expands beyond customer relationship management (CRM), encompassing all interactions and touchpoints between sales teams and customers throughout the sales process. Its primary aim is to develop and progress opportunities by building strong relationships to effectively advance prospects through the sales and buying... Read More

Topics: sales engagement, Office of Revenue, Business-focused Software and Services

Digital Commerce Buyers Guide 2024 Executive Summary

Posted by Stephen Hurrell on 24 October 2024
Executive Summary Digital Commerce In Economics 101, a commercial transaction occurs when a buyer and a seller come together and agree that the goods or services being sold meet the needs of the buyer and the offerings of the seller. Essentially, CRM systems aim to facilitate these transactions—or commerce—whether it involves a new sale, a marketing lead or a customer interaction. The goal is to... Read More

Topics: Digital Commerce, Office of Revenue, Business-focused Software and Services

Customer Relationship Management Buyers Guide 2024 Executive Summary

Posted by Stephen Hurrell on 24 October 2024
Executive Summary Customer Relationship Management Customer Relationship Management (CRM) systems have long served as vital tools for enterprises, helping them gather and manage information about prospective customers, sales activities, customer accounts and post-sale services. These systems are designed to centralize and streamline customer interactions and data points, making them accessible... Read More

Topics: Customer Relationship Management, Office of Revenue, Business-focused Software and Services

CRM Sales Buyers Guide Executive Summary

Posted by Stephen Hurrell on 24 October 2024
Executive Summary CRM Sales Customer relationship management (CRM) allows sales management and sellers to utilize the tools in what has historically been called salesforce automation (SFA) and remains a critical component of modern CRM systems. As the digital transformation of businesses continues to evolve, CRM systems have become more sophisticated, providing sales teams with advanced tools and... Read More

Topics: Customer Relationship Management, Business-focused Software and Services, CRM Sales

CRM Platform Buyers Guide 2024 Executive Summary

Posted by Stephen Hurrell on 24 October 2024
Executive Summary CRM Platform CRM platforms are a comprehensive technology designed to facilitate and optimize interactions between an enterprise and its customers throughout the entire customer lifecycle. CRM platforms give enterprises the flexibility to integrate applications such as marketing, sales and service, along with the support of digital commerce and the operations and management of... Read More

Topics: Customer Relationship Management, Business-focused Software and Services, CRM Platforms

CRM Partners Buyers Guide Executive Summary

Posted by Stephen Hurrell on 24 October 2024
Executive Summary CRM Partners Partner relationship management (PRM) helps enterprises support the processes that ensure contracted partners that market, sell and even service are managed in the most effective manner possible. An enterprise’s ability to manage the extension of its business to a third-party is best handled with a dedicated application that can interoperate with other CRM... Read More

Topics: Customer Relationship Management, Office of Revenue, Business-focused Software and Services, CRM Partners

CRM Marketing Buyers Guide 2024 Executive Summary

Posted by Stephen Hurrell on 24 October 2024
Executive Summary CRM Marketing Customer relationship management (CRM) allows marketing departments to engage customers and prospects in the buying process and gain awareness of the enterprise’s products and services. With CRM, marketing has the ability to use information about companies and contacts to design and execute campaigns that enhance customer relationships and enable sales to engage... Read More

Topics: Customer Experience Management, Office of Revenue, Business-focused Software and Services, CRM Marketing

Process Discovery and Mining Buyers Guide 2024 Executive Summary

Posted by Jeff Orr on 21 October 2024
Executive Summary Process Discovery and Mining Enterprises face a perfect storm of challenges and opportunities. The pace of digital transformation, coupled with increasing customer expectations for personalized experiences, has applied pressure on enterprises to innovate and optimize. Simultaneously, the rapid expansion of data from diverse sources presents an opportunity for insight-driven... Read More

Topics: Digital Technology, IT and Technology-focused Software and Services, Process Discovery and Mining

Process Automation Platforms Buyers Guide 2024 Executive Summary

Posted by Jeff Orr on 21 October 2024
Executive Summary Process Automation Platforms Enterprises face a perfect storm of challenges and opportunities. The pace of digital transformation, coupled with increasing customer expectations for personalized experiences, has applied pressure on enterprises to innovate and optimize. Simultaneously, the rapid expansion of data from diverse sources presents an opportunity for insight-driven... Read More

Topics: Digital Technology, IT and Technology-focused Software and Services, Process Automation Platforms

Intelligent Document Processing Buyers Guide 2024 Executive Summary

Posted by Jeff Orr on 21 October 2024
Executive Summary Intelligent Document Processing Enterprises face a perfect storm of challenges and opportunities. The pace of digital transformation, coupled with increasing customer expectations for personalized experiences, has applied pressure on enterprises to innovate and optimize. Simultaneously, the rapid expansion of data from diverse sources presents an opportunity for insight-driven... Read More

Topics: Digital Technology, IT and Technology-focused Software and Services, Intelligent Document Processing

Intelligent Automation Buyers Guide 2024 Executive Summary

Posted by Jeff Orr on 21 October 2024
Executive Summary Intelligent Automation Enterprises face a perfect storm of challenges and opportunities. The pace of digital transformation, coupled with increasing customer expectations for personalized experiences, has applied pressure on enterprises to innovate and optimize. Simultaneously, the rapid expansion of data from diverse sources presents an opportunity for insight-driven... Read More

Topics: Digital Technology, Intelligent Automation, IT and Technology-focused Software and Services

Conversational Automation Buyers Guide 2024 Executive Summary

Posted by Jeff Orr on 21 October 2024
Executive Summary Conversational Automation Enterprises face a perfect storm of challenges and opportunities. The pace of digital transformation, coupled with increasing customer expectations for personalized experiences, has applied pressure on enterprises to innovate and optimize. Simultaneously, the rapid expansion of data from diverse sources presents an opportunity for insight-driven... Read More

Topics: Digital Technology, IT and Technology-focused Software and Services, Conversational Automation

Contact Center Basic Buyers Guide 2024 Executive Summary

Posted by Keith Dawson on 30 September 2024
Executive Summary Contact Center Basic The market for contact center technology is changing to accommodate a broader set of functions and a wider range of software providers offering novel ways of deploying and configuring the tools. Even though many people refer to this market as “CCaaS,” or contact center as a service, the reality is that more than half of seats worldwide are still thought to... Read More

Topics: Customer Experience, Contact Center, Business-focused Software and Services

Contact Center Advanced Buyers Guide 2024 Executive Summary

Posted by Keith Dawson on 30 September 2024
Executive Summary Contact Center Advanced Contact center technology has evolved from its roots in call handling into a more sophisticated suite of interlocking applications that serve a series of enterprise functions. In the process, the market for software available for contact centers has become more complex for buyers to navigate. To effectively evaluate the tools on offer, it is useful to... Read More

Topics: Customer Experience, Contact Center, Business-focused Software and Services

Agent Management Buyers Guide 2024 Executive Summary

Posted by Keith Dawson on 30 September 2024
Executive Summary Agent Management While contact center operations require very specific technology for things like interaction routing and analysis, customer support is fundamentally a business about managing labor. For decades, contact centers have tolerated attrition rates of as much as 100%—even higher in some sectors. The fundamental tension in centers between maintaining high service levels... Read More

Topics: Customer Experience, agent management, Business-focused Software and Services

Data Intelligence Buyers Guide Executive Summary

Posted by Matt Aslett on 23 September 2024
Executive Summary Data Intelligence Today’s enterprises seek to increase data-driven decision-making to gain competitive advantage and improve efficiency. It is ironic, however, that many organizations lack information about when and how data is used in decision-making processes. The capabilities that provide enterprises with information about how data is generated and consumed across the... Read More

Topics: Data Intelligence, IT and Technology-focused Software and Services, Analytics and Data

Application Integration Buyers Guide Executive Summary

Posted by Matt Aslett on 23 September 2024
Executive Summary Application Integration Data-driven enterprises rely on a complex web of applications to operate efficiently. Individually these applications serve a specific purpose—such as human capital management, supply chain management and enterprise resource planning—but these functions do not operate independently. In order to function, enterprise need to be able to ensure that their... Read More

Topics: Data Intelligence, IT and Technology-focused Software and Services, Analytics and Data, Application Integration

Master Data Management Buyers Guide Executive Summary

Posted by Matt Aslett on 23 September 2024
Executive Summary Master Data Management Despite efforts made by enterprises to be more data-driven, some of the most fundamental questions about an enterprise—such as how many customers it has—remain difficult to answer. Trust in data is foundational for an enterprise to make data-driven business decisions. The problem lies not just in being able to accurately count how many customers the... Read More

Topics: Master Data Management, Data Intelligence, IT and Technology-focused Software and Services, Analytics and Data

Data Quality Buyers Guide Executive Summary

Posted by Matt Aslett on 23 September 2024
Executive Summary Data Quality Maintaining data quality and trust is a perennial data-management challenge, often preventing enterprises from operating at the speed of business. As organizations aspire to be more data-driven, trust in the data used to make decisions becomes more critical. Without data quality processes and tools, enterprises may make decisions based on old, incomplete, incorrect... Read More

Topics: Data Quality, Data Intelligence, IT and Technology-focused Software and Services, Analytics and Data

Data Integration Buyers Guide Executive Summary

Posted by Matt Aslett on 23 September 2024
Executive Summary Data Integration Data integration is a fundamental enabler of a data intelligence strategy. Analysis of individual data sources—customer or product data, for example—can provide insights to improve operational efficiency. However, the combination of data from multiple sources enables enterprises to innovate, improving customer experience and revenue generation, for example, by... Read More

Topics: Data Integration, Data Intelligence, IT and Technology-focused Software and Services, Analytics and Data

Data Governance Buyers Guide Executive Summary

Posted by Matt Aslett on 23 September 2024
Executive Summary Data Governance Data governance is integral to an overall data intelligence strategy. Good data governance provides guardrails that enable organizations to act quickly while protecting the business from risks related to regulatory requirements, data-quality issues and data-reliability concerns. It accelerates the delivery of analytics projects, providing the confidence required... Read More

Topics: Data Governance, Data Intelligence, IT and Technology-focused Software and Services, Analytics and Data

Total Compensation Management Buyers Guide Executive Summary

Posted by Matthew Brown on 17 September 2024
Executive Summary Total Compensation Management The strategic oversight of compensation planning and management processes plays a crucial role in how businesses attract, retain and motivate talent within a competitive marketplace. Recent trends and innovations have significantly influenced this area, particularly through the adoption of technology and data analytics. As the digital transformation... Read More

Topics: Human Capital Management, Total Compensation Management, Business-focused Software and Services

Compensation Management Buyers Guide Executive Summary

Posted by Matthew Brown on 17 September 2024
Executive Summary Compensation Management The strategic oversight of compensation planning and management processes plays a crucial role in how businesses attract, retain, and motivate talent within a competitive marketplace. Recent trends and innovations have significantly influenced this area, particularly through the adoption of technology and data analytics. As the digital transformation... Read More

Topics: Human Capital Management, Total Compensation Management, Business-focused Software and Services

Compensation Planning Buyers Guide Executive Summary

Posted by Matthew Brown on 17 September 2024
Executive Summary Compensation Planning The strategic oversight of compensation planning and management processes plays a crucial role in how businesses attract, retain, and motivate talent within a competitive marketplace. Recent trends and innovations have significantly influenced this area, particularly through the adoption of technology and data analytics. As the digital transformation... Read More

Topics: Human Capital Management, Total Compensation Management, Business-focused Software and Services

AI and Data Platforms Buyers Guide Executive Summary

Posted by David Menninger on 06 September 2024
Executive Summary AI and Data Platforms Artificial intelligence (AI) is front and center due to a combination of factors that have dramatically increased awareness of and investment in technologies to support its purpose. Since its inception, AI has provided value no matter how or where it has been applied: helping to prevent credit card fraud, segmenting customers for more effective marketing... Read More

Topics: Artificial intelligence, IT and Technology-focused Software and Services, Cloud Platforms, AI Platforms

Cloud-Native AI and Data Platforms Buyers Guide Executive Summary

Posted by David Menninger on 06 September 2024
Executive Summary Cloud-Native AI and Data Platforms Cloud computing has emerged as a fundamental technology driving the digital transformation of enterprises, irrespective of size or maturity level. It provides a robust and scalable infrastructure that supports the dynamic needs of today’s enterprises, enabling them to stay competitive in a digital world. Artificial intelligence is also front... Read More

Topics: Artificial intelligence, IT and Technology-focused Software and Services, Cloud Platforms, AI Platforms

Contact Centers Buyers Guide 2023

Posted by Keith Dawson on 23 August 2024
Executive Summary Contact Centers In this modern, digital age of customer experience, the journey of engagement across every channel and device must be orchestrated effectively. Organizations, no matter the industry, have inbound and outbound interactions and rely on contact centers to fulfill operational and revenue objectives. The utilization of cloud computing has enabled a new generation of... Read More

Topics: Customer Experience, Business-focused Software and Services

Payroll Management Buyers Guide 2023

Posted by Matthew Brown on 23 August 2024
Payroll Management The payroll preparation process has long been an inefficient, labor-intensive set of administrative tasks designed to ensure that everyone is paid correctly and on time. Historically, this has been a transactional- and compliance-centered function that involves manual adjustments, reconciliations and answering routine questions. Advances in digital technologies and delivery... Read More

Topics: Human Capital Management, Business-focused Software and Services

Domestic Payroll Buyers Guide 2023

Posted by Matthew Brown on 23 August 2024
Executive Summary Domestic Payroll The payroll preparation process has long been an inefficient, labor-intensive set of administrative tasks designed to ensure that everyone is paid correctly and on time. Historically, it has been a transactional- and compliance-centered function involving manual adjustments, reconciliations and the answering of repeated routine questions. Now, advances in... Read More

Topics: Human Capital Management, Business-focused Software and Services

Contact Center Suites Buyers Guide 2023

Posted by Keith Dawson on 23 August 2024
Executive Summary Contact Center and Agent Management In this modern, digital age of customer experience, the journey of engagement across every channel and device must be orchestrated effectively. Organizations, no matter the industry, have inbound and outbound interactions and rely on contact centers to fulfill operational and revenue objectives. The utilization of cloud computing has enabled a... Read More

Topics: Customer Experience, Business-focused Software and Services

Embedded Analytics Buyers Guide 2023

Posted by David Menninger on 23 August 2024
Executive Summary Embedded Analytics The processes and technology of the analytics and data software industry play an instrumental role in enabling an organization’s business units and IT to optimally utilize data in both tactical and strategic ways. To accomplish this, organizations must provide their workers technology that can access the data, generate and apply insights from analytics,... Read More

Topics: IT and Technology-focused Software and Services, Analytics and Data

Data Orchestration Buyers Guide 2023

Posted by Matt Aslett on 23 August 2024
Executive Summary Data Orchestration Data orchestration is a concept that has been growing in popularity in the past five years amid the rise of DataOps, which describes more agile approaches to data integration and data management. Data orchestration provides the capabilities to automate and accelerate the flow of data from multiple sources to support operational and analytics initiatives and... Read More

Topics: IT and Technology-focused Software and Services, Analytics and Data

Data Pipelines Buyers Guide 2023

Posted by Matt Aslett on 23 August 2024
Executive Summary Data Pipelines The development, testing and deployment of data pipelines is essential to generating intelligence from data. Just as a physical pipeline is used to transport water between turbines, generators and transformers in the generation of hydroelectric power, so data pipelines are used to transport data between the stages involved in data processing and analytics to... Read More

Topics: IT and Technology-focused Software and Services, Analytics and Data

Collaborative Analytics Buyers Guide 2023

Posted by David Menninger on 23 August 2024
Executive Summary Collaborative Analytics Analytics almost universally involves collaboration among a team of individuals. Interpreting the results of the analyses, choosing a course of action and tracking the implementation of those actions spans multiple roles and departments within an organization. As a result, most of today’s analytics and business intelligence (BI) products support some form... Read More

Topics: IT and Technology-focused Software and Services, Analytics and Data

Mobile Analytics Buyers Guide 2023

Posted by Matt Aslett on 23 August 2024
Executive Summary Mobile Analytics The processes and technology of the mobile analytics software industry play an instrumental role in enabling an organization’s business units and IT to optimally utilize data in both tactical and strategic ways. To accomplish this, organizations must provide technology that can access the data, generate and apply insights from analytics, communicate the results... Read More

Topics: IT and Technology-focused Software and Services, Analytics and Data

DataOps Buyers Guide 2023

Posted by Matt Aslett on 23 August 2024
Executive Summary Data for the Enterprise Data Operations (DataOps) is a methodology focused on the delivery of agile business intelligence (BI) and data science through the automation and orchestration of data integration and processing pipelines, incorporating improved data reliability and integrity via data monitoring and observability. DataOps has been part of the lexicon of the data market... Read More

Topics: Analytics and Data

Data Observability Buyers Guide 2023

Posted by Matt Aslett on 23 August 2024
Data Observability The need to monitor the pipelines and processes in data-processing and analytics environments has driven the emergence of a new category of software: data observability. Data observability software provides an environment for monitoring the quality and reliability of data used for analytics and governance projects. Inspired by the observability platforms that provide an... Read More

Topics: IT and Technology-focused Software and Services, Analytics and Data

Business Planning Buyers Guide 2023 Executive Summary

Posted by Robert Kugel on 23 August 2024
Executive Summary Business Planning The purpose of business planning is not simply to create a plan — it is to make better decisions. Planning and budgeting software should make the process faster, more agile, less burdensome and more intelligent so that managers can make better decisions more consistently. Since the early 2000s, Ventana Research has advocated using a dedicated application to... Read More

Topics: Office of Finance, Business-focused Software and Services

Mobile Analytics Buyers Guide Executive Summary

Posted by David Menninger on 22 August 2024
Executive Summary Mobile Analytics The processes and technology of the mobile analytics software industry play an instrumental role in enabling an organization’s business units and IT to optimally utilize data in both tactical and strategic ways. To accomplish this, organizations must provide technology that can access the data, generate and apply insights from analytics, communicate the results... Read More

Topics: IT and Technology-focused Software and Services, Analytics and Data

Product Experience Management 2023 Buyers Guide

Posted by Mark Smith on 22 August 2024
Product Experience Management Products and services are the foundation of every organization, regardless of its industry or size. In a black-swan event, demand for a product may spike or dip, so in these situations it is of the essence that products get the attention they deserve as they are marketed, sold, serviced and enhanced with innovations. In challenging times, a “customer-first” mentality... Read More

Topics: Marketing, Business-focused Software and Services

Augmented Analytics Executive Summary

Posted by David Menninger on 22 August 2024
Executive Summary Augmented Analytics For decades, organizations have been improving and expanding the way they use analytics and data software, commonly referred to as business intelligence (BI), to improve their operations. Vendors have made dramatic improvements to BI products with highly interactive visualizations and the ability to process and display very large volumes of data quickly.... Read More

Topics: IT and Technology-focused Software and Services, Analytics and Data

Analytics and Data Executive Summary

Posted by David Menninger on 22 August 2024
Executive Summary Analytics and Data The processes and technology of the analytics and data software industry continue to play an instrumental role in enabling an organization’s business units and IT to optimally utilize data in both tactical and strategic ways. To accomplish this, organizations must provide technology that can access the data, generate and apply insights from analytics,... Read More

Topics: IT and Technology-focused Software and Services, Analytics and Data

Data Platforms Buyers Guide Executive Summary

Posted by Matt Aslett on 21 August 2024
Executive Summary Data Platforms Data platforms provide an environment for organizing and managing the storage, processing, analysis, and presentation of data across an enterprise. Data platforms play a critical role in operational efficiency, supporting and enabling operational applications that are used to run the business, as well as analytic applications that are used to evaluate the... Read More

Topics: Data Platforms, IT and Technology-focused Software and Services, Analytics and Data

Revenue Performance Management Buyers Guide 2023

Posted by ISG Research on 13 August 2024
Executive Summary Revenue Performance Management In many organizations, the sales department is being superseded by revenue teams. These revenue teams support a super-set of traditional sales functions that include not only those involved in gaining new customers, but also those with an increased focus on customer retention, expansion and cross-sell aimed at existing customers. As organizations... Read More

Topics: Revenue Performance Management, Office of Revenue, Business-focused Software and Services

Total Compensation Management 2023 Buyers Guide Executive Summary

Posted by ISG Research on 13 August 2024
Executive Summary Total Compensation Management Compensation management is a key talent management process involving all workers and managers within an organization. Determining and providing the appropriate compensation for each person — whether it involves base pay, merit pay or variable pay and incentives such as bonuses — is critical to attracting and retaining productive members of the... Read More

Topics: Human Capital Management, Total Compensation Management, Business-focused Software and Services

Agent Management Buyers Guide 2023

Posted by Keith Dawson on 09 August 2024
Executive Summary Agent Management Agents are the foundation of the contact center processes that impact every customer experience. These processes, and the customer service function, must be able to operate from any location, at any time, and agents must be able to respond to customers via any communication channel for any request. Optimized contact center processes feature agents who are... Read More

Topics: Customer Experience, Contact Center, Business-focused Software and Services

Analytic Data Platforms Buyers Guide Executive Summary

Posted by Matt Aslett on 09 August 2024
Executive Summary Analytic Data Platforms Analytic data platforms provide an environment for organizing and managing the storage, processing, analysis, and presentation of data, enabling enterprises to operate with greater efficiency. As enterprises strive to be more data-driven, thus increasing their reliance on data as a fundamental factor in business decision-making, the importance of the... Read More

Topics: Data Platforms, IT and Technology-focused Software and Services, Analytics and Data

Operational Data Platforms Buyers Guide Executive Summary

Posted by Matt Aslett on 09 August 2024
Executive Summary Operational Data Platforms Operational data platforms provide an environment for organizing and managing the storage and processing of data generated by applications targeted at business users and decision-makers to run the business, including finance, operations and supply chain, sales, human capital management, customer experience and marketing. In contrast, analytic data... Read More

Topics: Data Platforms, IT and Technology-focused Software and Services, Analytics and Data

Digital Communications Platform Executive Summary 2024

Posted by Mark Smith on 09 August 2024
Executive Summary Digital Communications Platform The necessity of enterprise communications internally and to external constituents like customers, partners and suppliers needs to be digital yet efficient and enabled across any channel and device. Dramatic technological changes have made it simpler and more cost-effective to enable these interactions in every business process across the... Read More

Topics: Digital Business, Digital Communications, IT and Technology-focused Software and Services

Digital Communications Overall Buyers Guide Executive Summary 2024

Posted by Mark Smith on 09 August 2024
Executive Summary Digital Communications Overall The necessity of enterprise communications internally and to external constituents like customers, partners and suppliers needs to be digital yet efficient and enabled across any channel and device. Dramatic technological changes have made it simpler and more cost-effective to enable these interactions in every business process across the... Read More

Topics: Digital Business, Digital Communications, IT and Technology-focused Software and Services

Digital Communications Basic Suite Buyers Guide Executive Summary 2024

Posted by Mark Smith on 09 August 2024
Executive Summary Digital Communications Basic Suite The necessity of enterprise communications internally and to external constituents like customers, partners and suppliers needs to be digital yet efficient and enabled across any channel and device. Dramatic technological changes have made it simpler and more cost-effective to enable these interactions in every business process across the... Read More

Topics: Digital Business, Digital Communications, IT and Technology-focused Software and Services

Digital Communications Premium Suite Buyers Guide Executive Summary 2024

Posted by Mark Smith on 09 August 2024
Executive Summary Digital Communications Premium Suite The necessity of enterprise communications internally and to external constituents like customers, partners and suppliers needs to be digital yet efficient and enabled across any channel and device. Dramatic technological changes have made it simpler and more cost-effective to enable these interactions in every business process across the... Read More

Topics: Digital Business, Digital Communications, IT and Technology-focused Software and Services

Learning Content Solutions Buyers Guide Executive Summary

Posted by Matthew Brown on 09 August 2024
Executive Summary Learning Content Solutions Over the last several years, the learning technology industry has experienced a remarkable evolution, gaining speed because of employer expectations, worker demands and an elevated focus being placed on ongoing development. As organizations recognize the critical role of continuous learning in driving productivity and employee engagement, the market... Read More

Topics: Human Capital Management, Business-focused Software and Services, Learning Management Systems

Extended Enterprise Learning Buyers Guide Executive Summary

Posted by Matthew Brown on 09 August 2024
Executive Summary Extended Enterprise Learning Over the last several years, the learning technology industry has experienced a remarkable evolution, gaining speed because of employer expectations, worker demands and an elevated focus being placed on ongoing development. As organizations recognize the critical role of continuous learning in driving productivity and employee engagement, the market... Read More

Topics: Human Capital Management, Business-focused Software and Services, Learning Management Systems

Subscription Management Buyers Guide Executive Summary

Posted by Stephen Hurrell on 09 August 2024
Executive Summary Subscription Management The era of subscriptions has transformed the way businesses operate and consumers engage with services across every industry. Enterprises are increasingly adopting both a digital approach to selling as well as offering digital products and services that complement physical products. Customers now have the option to purchase through periodic subscription... Read More

Topics: Subscription Management, Office of Revenue, Business-focused Software and Services

B2B Subscription Management Buyers Guide Executive Summary

Posted by Stephen Hurrell on 09 August 2024
Executive Summary B2B Subscription Management The era of subscriptions has transformed the way businesses operate and consumers engage with services across every industry. Enterprises are increasingly adopting both a digital approach to selling as well as offering digital products and services that complement physical products. Customers now have the option to purchase through periodic... Read More

Topics: Subscription Management, Office of Revenue, Business-focused Software and Services

B2C Subscription Management Buyers Guide Executive Summary

Posted by Stephen Hurrell on 09 August 2024
Executive Summary B2C Subscription Management The era of subscriptions has transformed the way businesses operate and consumers engage with services across every industry. Enterprises are increasingly adopting both a digital approach to selling as well as offering digital products and services that complement physical products. Customers now have the option to purchase through periodic... Read More

Topics: Subscription Management, Office of Revenue, Business-focused Software and Services

Subscription Management Platforms Buyers Guide Executive Summary

Posted by Stephen Hurrell on 09 August 2024
Executive Summary Subscription Management Platforms The era of subscriptions has transformed the way businesses operate and consumers engage with services across every industry. Enterprises are increasingly adopting both a digital approach to selling as well as offering digital products and services that complement physical products. Customers now have the option to purchase through periodic... Read More

Topics: Subscription Management, Office of Revenue, Business-focused Software and Services

Workforce Management Suites Buyers Guide Executive Summary 2024

Posted by Matthew Brown on 09 August 2024
Executive Summary Workforce Management Suites A major focus of investment and optimization efforts for decades, workforce management processes and activities have undergone a huge transformation in recent years. In our view, this is mostly a function of two significant trends: the continuing maturation of technology innovation associated with maximizing artificial intelligence, machine learning... Read More

Topics: Human Capital Management, Workforce Management, Business-focused Software and Services

Workforce Management Basics Buyers Guide Executive Summary 2024

Posted by Matthew Brown on 09 August 2024
Executive Summary Workforce Management Basics A major focus of investment and optimization efforts for decades, workforce management processes and activities have undergone a huge transformation in recent years. In our view, this is mostly a function of two significant trends: the continuing maturation of technology innovation associated with maximizing artificial intelligence, machine learning... Read More

Topics: Human Capital Management, Workforce Management, Business-focused Software and Services

Learning Management Systems Buyers Guide Executive Summary

Posted by Matthew Brown on 08 August 2024
Executive Summary Learning Management Systems Over the last several years, the learning technology industry has experienced a remarkable evolution, gaining speed because of employer expectations, worker demands and an elevated focus being placed on ongoing development. As organizations recognize the critical role of continuous learning in driving productivity and employee engagement, the market... Read More

Topics: Human Capital Management, Business-focused Software and Services, Learning Management Systems

Financial Consolidation Buyers Guide Executive Summary

Posted by Robert Kugel on 08 August 2024
Executive Summary Financial Consolidation The financial records of an enterprise must be periodically reviewed and summarized to create financial statements that inform executives and interested third parties of the organization’s financial condition and performance. A consolidation of the financial records and other departmental close processes involves an intricate set of repeated processes... Read More

Topics: Office of Finance, Business-focused Software and Services, Financial Consolidation and Close Management

Financial Consolidation and Close Buyers Guide Executive Summary

Posted by Robert Kugel on 08 August 2024
Executive Summary Financial Consolidation and Close The financial records of an enterprise must be periodically reviewed and summarized to create financial statements that inform executives and interested third parties of the organization’s financial condition and performance. A consolidation of the financial records and other departmental close processes involves an intricate set of repeated... Read More

Topics: Office of Finance, Business-focused Software and Services, Financial Consolidation and Close Management

Cloud Computing Platforms Buyers Guide Executive Summary

Posted by Jeff Orr on 08 August 2024
Executive Summary Cloud Computing Platforms Cloud computing has emerged as a fundamental technology driving the digital transformation of enterprises, irrespective of their size or maturity level. It provides a robust and scalable infrastructure that supports the dynamic needs of modern businesses, enabling them to stay competitive in a digital world. Three ways that cloud computing is essential... Read More

Topics: Digital Technology, IT and Technology-focused Software and Services, Cloud Platforms

Hybrid Cloud Platforms Buyers Guide Executive Summary

Posted by Jeff Orr on 08 August 2024
Executive Summary Hybrid Cloud Platforms Cloud computing has emerged as a fundamental technology driving the digital transformation of enterprises, irrespective of their size or maturity level. It provides a robust and scalable infrastructure that supports the dynamic needs of modern businesses, enabling them to stay competitive in a digital world. Three ways that cloud computing is essential to... Read More

Topics: Digital Technology, IT and Technology-focused Software and Services, Cloud Platforms

Private Cloud Platforms Buyers Guide Executive Summary

Posted by Jeff Orr on 08 August 2024
Executive Summary Private Cloud Platforms Cloud computing has emerged as a fundamental technology driving the digital transformation of enterprises, irrespective of their size or maturity level. It provides a robust and scalable infrastructure that supports the dynamic needs of modern businesses, enabling them to stay competitive in a digital world. Three ways that cloud computing is essential to... Read More

Topics: Digital Technology, IT and Technology-focused Software and Services, Cloud Platforms

Knowledge Management Buyers Guide

Posted by Keith Dawson on 08 August 2024
Executive Summary Knowledge Management All enterprises maintain storehouses of knowledge about themselves and their activities. Knowledge management is the practice of using technology to organize that information for practical purposes: to create it, store it, keep it current and make it accessible to employees when needed. Knowledge is fundamentally different from data; it is made up of data,... Read More

Topics: Customer Experience, Customer Experience Management, Business-focused Software and Services

Customer Experience Management Buyers Guide Executive Summary 2024

Posted by Keith Dawson on 08 August 2024
Executive Summary Introduction For many organizations, managing the customer experience (CX) has not been a centralized operation nor the responsibility of one leader who governs and optimizes the CX across every channel of interaction. But organizations are now making use of more integrated software and platforms that tie together customer relationship management (CRM) and contact center... Read More

Topics: Customer Experience, Customer Experience Management, Business-focused Software and Services

Customer Journey Management Buyers Guide Executive Summary 2024

Posted by Keith Dawson on 08 August 2024
Executive Summary Customer Journey Management Customer Journey Management (CJM) software is a component of broader experience management platforms that allows organizations to design the pathways that customers take as they interact with businesses. The underlying metaphor behind managing customer experiences is that of the journey: customers follow a path through distinct stages, with different... Read More

Topics: Customer Experience, Customer Experience Management, Business-focused Software and Services

Learning Experience Platforms Buyers Guide Executive Summary

Posted by Matthew Brown on 01 August 2024
Executive Summary Learning Experience Platforms Over the last several years, the learning technology industry has experienced a remarkable evolution, gaining speed because of employer expectations, worker demands and an elevated focus being placed on ongoing development. As organizations recognize the critical role of continuous learning in driving productivity and employee engagement, the market... Read More

Topics: Human Capital Management, Business-focused Software and Services, Learning Management Systems

Public Cloud Platforms Buyers Guide Executive Summary

Posted by Jeff Orr on 01 August 2024
Executive Summary Public Cloud Platforms Cloud computing has emerged as a fundamental technology driving the digital transformation of enterprises, irrespective of their size or maturity level. It provides a robust and scalable infrastructure that supports the dynamic needs of modern businesses, enabling them to stay competitive in a digital world. Three ways that cloud computing is essential to... Read More

Topics: Digital Technology, IT and Technology-focused Software and Services, Cloud Platforms

Financial Close Buyers Guide Executive Summary

Posted by Robert Kugel on 31 July 2024
Executive Summary Financial Close The financial records of an enterprise must be periodically reviewed and summarized to create financial statements that inform executives and interested third parties of the organization’s financial condition and performance. An enterprise’s financial close involves a set of repeated processes that must be performed in a prescribed order and fashion to maximize... Read More

Topics: Office of Finance, Business-focused Software and Services, Financial Consolidation and Close Management

MLOps Buyers Guide Executive Summary

Posted by David Menninger on 31 July 2024
Executive Summary MLOps Artificial intelligence (AI) has continued to evolve for many decades and several factors have combined to dramatically increase the awareness of and investment in technologies to support its purpose. Since its inception, AI has provided value no matter the use and where it has been applied, helping to prevent credit card fraud, segmenting customers for more effective... Read More

Topics: Artificial intelligence, IT and Technology-focused Software and Services, AI Platforms

GenAI Platforms Buyers Guide Executive Summary

Posted by David Menninger on 31 July 2024
Executive Summary GenAI Platforms Artificial intelligence (AI) has continued to evolve for many decades and several factors have combined to dramatically increase the awareness of and investment in technologies to support its purpose. Since its inception, AI has provided value no matter the use and where it has been applied, helping to prevent credit card fraud, segmenting customers for more... Read More

Topics: Artificial intelligence, IT and Technology-focused Software and Services, AI Platforms

AI Platforms Buyers Guide Executive Summary

Posted by David Menninger on 31 July 2024
Executive Summary AI Platforms While Artificial intelligence (AI) has evolved over many decades, it is front and center due to a combination of factors that have dramatically increased awareness of and investment in technologies to support its purpose. Since its inception, AI has provided value no matter how or where it has been applied: helping to prevent credit card fraud, segmenting customers... Read More

Topics: Artificial intelligence, IT and Technology-focused Software and Services, AI Platforms

Global Payroll Buyers Guide 2023

Posted by Matthew Brown on 24 July 2024
Executive Summary Global Payroll The payroll preparation process has long been an inefficient, labor-intensive set of administrative tasks designed to ensure that everyone is paid correctly and on time. Historically, it has been a transactional- and compliance-centered function involving manual adjustments, reconciliations and the answering of repeated routine questions. Now, advances in digital... Read More

Topics: Human Capital Management, Payroll Management, Business-focused Software and Services

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