ISG Software Research Analyst Perspectives

HR Metrics That Matter: Why Your Turnover Rate Isn’t the Whole Story

Posted by Matthew Brown on 07 May 2025

Turnover rates have taken center stage in workforce discussions, often being the first metric leaders request when assessing the state of the workforce. Yet, in isolation, turnover is one of the least understood indicators we have. Relying solely on turnover is like driving a vehicle using only your side and rearview mirrors; you’re reacting to what has already happened, without a clear view of... Read More

Topics: Human Capital Management, Learning Management, Talent Management, Workforce Management, Business, Payroll Management, Total Compensation Management, employee experience

Employee Experience: Is Software Helping or Hurting HCM?

Posted by Matthew Brown on 01 May 2025

HR software for HCM is supposed to be the great enabler of a better employee experience. It promises to streamline processes, create seamless engagement and elevate the workplace into something dynamic, personalized and intuitive. Yet, for many organizations, the reality is far from the promise. Instead of making work better, HR software often becomes a tangled web of disconnected tools,... Read More

Topics: Human Capital Management, Learning Management, Talent Management, Workforce Management, Payroll Management, Total Compensation Management, employee experience

Human Meets Machine with AI: How to Manage Technology with Workforce

Posted by Matthew Brown on 01 April 2025

In the rush to embrace AI and automation, organizations are making a critical misstep: they are treating technology as a replacement for HR rather than as an enabler of its evolution. While AI, machine learning and automation offer powerful efficiencies, HR's core mission has always been about people. The challenge today is ensuring that technology amplifies—not replaces—the human touch in HR.... Read More

Topics: Human Capital Management, employee experience

Demystifying APIs: What Every HR Buyer Needs to Know

Posted by Matthew Brown on 18 March 2025

If you’re an HR professional, the term “API” might make you want to hand things off to IT and move on with your day. After all, you’re here to focus on people, not tech jargon, right? But here’s the thing—APIs play a major role in making sure your HR technology works for you. And no, you don’t need to be an engineer to understand why they matter. APIs (Application Programming Interfaces) might... Read More

Topics: Human Capital Management, Learning Management, Talent Management, Workforce Management, Payroll Management, Total Compensation Management, employee experience

The Power of Payroll: It’s More than Just a Paycheck

Posted by Matthew Brown on 20 February 2025

Payroll is one of the most universal touchpoints within any organization, impacting every employee on a regular basis. It’s the one thing every employee notices if it does not work perfectly. Yet, despite its far-reaching presence, payroll often operates quietly in the background, treated as an administrative function focused solely on ensuring people are paid accurately and on time. This... Read More

Topics: Human Capital Management, Payroll Management, employee experience

Building Inclusive Workplaces: HR Tech's Role in DEIB Transformation

Posted by Matthew Brown on 14 January 2025

Technology should be viewed as an enabler of program success for diversity, equity, inclusion and belonging, providing extended support that enables teams to expand their reach and ability to execute more complex business processes. AI-powered recruiting platforms, for example, help remove bias from the hiring process by analyzing job descriptions and identifying language that may unintentionally... Read More

Topics: Human Capital Management, Learning Management, Talent Management, Workforce Management, Payroll Management, Total Compensation Management, employee experience

Beyond Buzzwords: How HR Tech Can Drive DEIB Success

Posted by Matthew Brown on 06 November 2024

For many years, HR teams encountered an endless stream of buzzwords often intended to garner excitement about new technological developments or further evolution of the HR profession. Unfortunately, this often leads us down unproductive paths in the attempt to be part of the conversation. Often, executives and senior leaders will express a requirement to include the latest buzzwords in any... Read More

Topics: Human Capital Management, Learning Management, Talent Management, Workforce Management, Payroll Management, Total Compensation Management, employee experience

Unlocking Success with Enterprise GenAI Tools

Posted by Jeff Orr on 31 October 2024

Generative AI (GenAI) software can transform various aspects of enterprise operations, which makes it a critical component of modern business strategies. GenAI tools can automate repetitive tasks such as data entry, report generation and customer interactions. GenAI can improve overall operational efficiency, resulting in time and cost savings for the organization. Another benefit from GenAI... Read More

Topics: Playbook, Digital Technology, employee experience

Embracing the Skills Economy: A Talent Management Revolution

Posted by Matthew Brown on 19 September 2024

The topic of skills is not new to the world of talent management or development, making many appearances in the talent conversation over the years. Recently, it has been a permanent fixture in the discussion, focusing on the total integration of skills across all aspects of the employee experience. The term “skills economy” describes the evolution of how value is assigned in the workplace and... Read More

Topics: Human Capital Management, Learning Management, Talent Management, Workforce Management, Payroll Management, Total Compensation Management, employee experience

Compensation Renaissance: The Role of Technology in Revamping Rewards

Posted by Matthew Brown on 13 August 2024

Compensation practices are currently experiencing a substantial transformation, driven by evolving workforce expectations and rapid technological innovation. This shift is fundamentally reshaping how organizations approach rewards and recognition for workers. Technologies like data analytics enable more precise and personalized compensation management strategies while also fostering greater... Read More

Topics: Human Capital Management, Total Compensation Management, employee experience

The Path to Equitable Compensation

Posted by Matthew Brown on 16 May 2024

Today’s workforce places a high expectation on an enterprise’s commitment to fostering a fair and inclusive workplace. Numerous advances have been made in technology and employment regulations in the past few years, elevating the need and urgency for equitable and transparent operations relative to employee compensation. Technology plays a critical role in unlocking an enterprise’s ability to... Read More

Topics: Human Capital Management, Total Compensation Management, employee experience

AI and Learning: A Tech Evolution

Posted by Matthew Brown on 01 May 2024

It has been a predominant buzzword for several years across all areas of human resources (HR), but artificial intelligence (AI) and learning and development (L&D) are finally beginning to integrate at scale, and it is one of the most transformative evolutions for the function of learning and development in the last 15 years. For a few years, we have been learning more about how AI will impact our... Read More

Topics: Human Capital Management, Learning Management, employee experience

Designing a Smart and Sustainable HR Tech Stack

Posted by Matthew Brown on 25 April 2024

The importance of human resources technology in the workplace is growing at a phenomenal pace. While many HR applications like payroll, benefits management and human resource information systems have been perceived as critical, the new sense of criticality is more extensive than ever. HR technology is necessary to power the function of HR, but it also needs to serve as the leading example of how... Read More

Topics: Human Capital Management, employee experience

Maximizing Technology to Engage Generations in the Workplace

Posted by Matthew Brown on 19 March 2024

By the year 2025, the U.S. Department of Labor estimates that the generational makeup of our workforce will be: 11.4% Gen Z. 43.9% Millennials. 28.8% Gen X. 15.5% Boomers. 0.4% Traditionalists. By the late 2020s, Gen Alpha will move into the workforce, introducing a new dynamic. With the potential for up to five or six generations in the workplace, enterprises are often challenged to understand... Read More

Topics: Human Capital Management, employee experience

The 2024 HCM Market Agenda: Using AI to Transform Experiences

Posted by Matthew Brown on 09 February 2024

Ventana Research recently announced its 2024 Market Agenda for Human Capital Management, continuing the guidance we have offered for two decades to help enterprises derive maximum potential from workforce- and people-related technology investments and initiatives. In crafting this Market Agenda, we focused on essential themes that are critical for HR organizations and for the software providers... Read More

Topics: Human Capital Management, Learning Management, Talent Management, Workforce Management, Payroll Management, Total Compensation Management, employee experience

ServiceNow Brings Process Optimization to Human Capital Management

Posted by ISG Research on 21 September 2023

In the realm of business process and workflow management, few names stand as tall as ServiceNow. After gaining traction for its cloud-based platform designed to help organizations manage and track IT service requests, the brand has grown into a behemoth, offering a wide range of services aimed at automating and optimizing business processes. Yet, in recent years, there’s been a notable and... Read More

Topics: Human Capital Management, Workforce Management, employee experience

Re-Humanizing the Candidate Experience

Posted by ISG Research on 22 August 2023

In recent years, the corporate landscape has witnessed a notable shift towards prioritizing employee experience. Organizations have recognized that a content and engaged workforce translates to higher productivity, reduced turnover and improved profitability, as I previously wrote about. Consequently, companies have invested considerable resources in creating a positive work environment and... Read More

Topics: Human Capital Management, Recruiting, Talent Management, employee experience

Strategic Onboarding Increases Business Success

Posted by ISG Research on 26 July 2023

For decades, most organizations thought of onboarding as a basic housekeeping item, akin to filling out tax withholding paperwork, having a picture taken for a badge, getting a uniform or signing for a handbook. In reality, true onboarding encompasses much more. It’s considerably more strategic than tactical, including all processes required to successfully integrate a new employee into an... Read More

Topics: Human Capital Management, Talent Management, employee experience

HiBob Setting a New Standard for HCM Platforms

Posted by Mark Smith on 16 May 2023

The past five years have witnessed unprecedented innovation and investment in HCM technology. As quickly as the world of work has changed, so too have new technologies emerged to support those changes to optimize human engagement and business outcomes. Point solutions and platform providers alike have made headlines with advances in talent intelligence, personalization within the flow of work,... Read More

Topics: Human Capital Management, employee experience

Power the Talent Journey with Integrated Systems

Posted by ISG Research on 16 March 2023

A decade ago, organizations were sold on best-of-breed technology stacks. In the world of human capital management, that meant a separate system for each of the myriad processes that make up a worker's life span with a company. The approach seemed to make sense because a single system cannot be the best at everything, can it? Is it realistic for a single provider to create the most advanced... Read More

Topics: Human Capital Management, Talent Management, employee experience