ISG Software Research Analyst Perspectives

2024 Market Agenda for Analytics and Data: Automating Intelligence

Posted by Matt Aslett on 26 January 2024

Ventana Research recently announced its 2024 Market Agenda for Analytics and Data, continuing the guidance we have offered for two decades to help enterprises derive optimal value and improve business outcomes. Enterprises of all sizes in all industries and geographies strive to improve efficiency, productivity and customer experiences through analytics and data. Doing so relies on the ability to... Read More

Topics: embedded analytics, Analytics, Business Intelligence, Data Governance, Data Management, natural language processing, data operations, Process Mining, Streaming Analytics, Streaming Data Events, analytic data platforms, Analytics and Data

The 2023 Market Agenda for Analytics: Empowering Workforces to Engage

Posted by David Menninger on 17 January 2023

Ventana Research recently announced its 2023 Market Agenda for Analytics, continuing the guidance we have offered for nearly two decades to help organizations derive optimal value from technology investments to improve business outcomes. It has been exciting to follow innovations in the analytics market, but for businesses, capitalizing on these innovations can be challenging. To support this, I... Read More

Topics: embedded analytics, Analytics, Business Intelligence, Data, Digital Technology, natural language processing, Process Mining, Collaborative & Conversational Computing, Analytics and Data

Celonis Improves Business Processes with Process Mining

Posted by David Menninger on 14 October 2022

As I recently pointed out, process mining has emerged as a pivotal technology for data-driven organizations to discover, monitor and improve processes through use of real-time event data, transactional data and log files. With recent advancements, process mining has become more efficient at discovering insights in complex processes using algorithms and visualizations. Organizations use it to... Read More

Topics: Analytics, Business Intelligence, Process Mining, Streaming Analytics, AI and Machine Learning

Process Mining improves Business Processes

Posted by David Menninger on 04 October 2022

Process mining is defined as the analysis of application telemetry including log files, transaction data and other instrumentation to understand and improve operational processes. Log data provides an abundance of information about what operations are occurring, the sequences involved in the processes, how long the processes are taking and whether or not the processes are completed successfully.... Read More

Topics: Analytics, Business Intelligence, Process Mining, AI and Machine Learning

The 2022 Market Agenda for Analytics: Enabling Actions and Effective Insights

Posted by David Menninger on 03 February 2022

Ventana Research recently announced its 2022 Market Agenda for Analytics, continuing the guidance we have offered for nearly two decades to help organizations derive optimal value from technology investments in order to improve business outcomes. It has been exciting to follow innovations in the analytics market, but for businesses, it can be challenging to stay on top of these changes and find... Read More

Topics: embedded analytics, Analytics, Business Intelligence, Digital Technology, natural language processing, Process Mining, Collaborative & Conversational Computing, Analytics and Data

The Digital Awakening of Business Process Intelligence

Posted by Mark Smith on 21 October 2021

The work environment today demands that your organization advances the efficiency to execute business processes for continuous operations to have a positive impact on business performance. The capability to be responsive to any range of minor to disruptive business events is required to support business continuity and level of organizational readiness to meet the needs of digital business.... Read More

Topics: Customer Experience, Voice of the Customer, embedded analytics, Analytics, Business Intelligence, Cloud Computing, Contact Center, Data, Digital Technology, Operations & Supply Chain, Enterprise Resource Planning, Digital transformation, natural language processing, continuous supply chain, agent management, Process Mining, Streaming Analytics, Experience Management, AI and Machine Learning

BillingPlatform Bolsters the Rise of Subscription Services

Posted by Stephen Hurrell on 22 September 2021

Subscription management and billing services help organizations offer unique benefits and enhance delivery to customers. By making services more personalized, organizations can acquire – and retain – more customers. Many business-to-business companies are shifting to a subscription business model to remain competitive, imposing new requirements on vendors to support pricing models that address... Read More

Topics: Sales, Office of Finance, Continuous Planning, embedded analytics, Analytics, Business Intelligence, Business Planning, Product Information Management, Digital Commerce, Operations & Supply Chain, Enterprise Resource Planning, ERP and Continuous Accounting, natural language processing, revenue and lease accounting, continuous supply chain, Subscription Management, partner management, Process Mining, Streaming Analytics, Supplier Relationship Management, AI and Machine Learning

Uniphore Automates Intelligent Conversations

Posted by Keith Dawson on 16 September 2021

Customer support operations increasingly rely on automation and complex workflow processes to reduce costs and improve experiences. Automation also allows organizations to make their service processes richer, incorporating information and staff from back offices, for example, or embedding conversational tools into contact center processes. Uniphore is a technology provider that focuses on using... Read More

Topics: Customer Experience, embedded analytics, Analytics, Contact Center, natural language processing, agent management, Process Mining, Streaming Analytics, AI and Machine Learning

The 2021 Market Agenda for Analytics: Converting Data Into Insights

Posted by David Menninger on 24 February 2021

Ventana Research recently announced its 2021 market agenda for Analytics, continuing the guidance we’ve offered for nearly two decades to help organizations derive optimal value from technology investments to improve business outcomes. It’s been exciting to follow innovations in the analytics market, but for businesses, it can be challenging to stay on top of these changes and find ways to... Read More

Topics: embedded analytics, Analytics, Business Intelligence, natural language processing, Process Mining, Streaming Analytics, AI and Machine Learning