Nothing illustrates the degree to which the contact center market has changed as much as the emergence of Sprinklr as a competitive player in CCaaS. Here is a company that comes directly at the service environment from a role in MarTech (specifically social media management and monitoring), with no legacy baggage to weigh it down. The change we’re seeing is the convergence of once-separate...
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Topics: Contact Center, Field Service, CCaaS, Customers and CX - Business & Technologies, Sprinklr, Unified CXM
