ISG Software Research Analyst Perspectives

Currently Showing:

for Topic: Observability

AI Is Making IT Asset Management Strategic Again

Posted by Jeff Orr on 23 July 2026

Artificial intelligence is giving IT Asset Management (ITAM) an unexpected second act. Over the past decade, Software Asset Management (SAM) gradually lost strategic visibility as organizations shifted toward SaaS subscriptions and decentralized technology purchasing. Business units acquired applications directly. Developers consumed cloud services on demand. Employees adopted productivity tools... Read More

Topics: ITSM, Observability, IT & Technologies, IT Management & Operations, AI Governance, Software Asset Management, SAM, Software License Management, SaaS Management, AI Asset Management

The End of Passive IT Service Management

Posted by Jeff Orr on 26 May 2026

IT service management (ITSM) is at an inflection point. For two decades, ITSM platforms have operated as structured systems of record and workflow orchestration layers, capturing tickets, routing tasks and enforcing process consistency. That model assumed humans were the primary actors and automation was deterministic, limited and rule-based. That assumption no longer holds. Artificial... Read More

Topics: ITSM, Observability, AIOps, IT & Technologies, AI & Technologies, AI and Machine Learning, IT Management & Operations, Autonomous IT, AI-Driven Workflow

When AIOps and XDR Don't Talk, Your SOC Pays the Price

Posted by Jeff Orr on 25 March 2026

Your artificial intelligence operations (AIOps) platform detects a memory spike in production. Your extended detection and response (XDR) platform flags suspicious lateral movement in the same cluster. But they're not sharing context, so your security operations center (SOC) treats them as two separate incidents. You lose 45 minutes that matter. This isn't a hypothetical scenario. It's the... Read More

Topics: Cybersecurity, Observability, SOC, AIOps, IT & Technologies, XDR, SIEM, SOAR, IT Management & Operations