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Artificial intelligence (AI) is no longer a futuristic concept but a current reality, and enterprise leaders are recognizing its profound impact on the IT sector. The development and deployment of AI-driven applications across various industries hinge on a robust IT infrastructure and skilled expertise. The words of industry leaders reinforce this sentiment: Amazon's CEO Andy Jassy indicates that...

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Topics: GRC, Operations, Learning Management, Business Planning, Cybersecurity, Generative AI, IT & Technologies, AI and Machine Learning, IT Management, Skills Gap, Bias, Risk Management


As we stand precariously at the intersection of technology and business strategy, ServiceNow’s Knowledge ’25 conference unveiled “the art of the possible” for what service automation can mean in our efficiency-seeking world. ServiceNow has long been a champion of transforming the mundane into the extraordinary, and in the era of AI, it aims to harness the potential of intelligent automation. The...

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Topics: Operations, Generative AI, Intelligent Automation, IT & Technologies, AgenticAI, IT Management, ADM & DevOps, Platforms, Workflow, Control Tower


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