ISG Software Research Analyst Perspectives | IT Management & Operations

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Available Posts: 3

FinOps Dashboards Don’t Fix Cloud Waste

Posted by Jeff Orr on 08 April 2026

Multicloud was supposed to deliver flexibility, leverage and lower costs. Instead, many enterprises are paying a complexity tax that exceeds the savings. Dashboards light up with granular cost data across hyperscalers, yet total spending continues to climb. Visibility is improving. Accountability is not.

Topics: Office of Finance, digital finance, CloudOps, IT & Technologies, FinOps, Business & Technologies, Cloud Infrastructure, IT Management & Operations, Multicloud, Cloud Cost Management, Hyperscaler

When AIOps and XDR Don't Talk, Your SOC Pays the Price

Posted by Jeff Orr on 25 March 2026

Your artificial intelligence operations (AIOps) platform detects a memory spike in production. Your extended detection and response (XDR) platform flags suspicious lateral movement in the same cluster. But they're not sharing context, so your security operations center (SOC) treats them as two separate incidents. You lose 45 minutes that matter.

Topics: Cybersecurity, Observability, SOC, AIOps, IT & Technologies, XDR, SIEM, SOAR, IT Management & Operations

AIOps Software Powers IT Efficiency

Posted by Jeff Orr on 04 December 2025

Enterprise IT leaders face a dual mandate: maintain resilient operations while accelerating digital outcomes. AIOps software, where artificial intelligence and machine learning (AI/ML) models and automation converge across observability, incident response and IT service management, has moved from experimental pilots to foundational capabilities in today’s operations. As CIOs, CISOs and IT leaders...

Topics: ITSM, ITOps, AIOps, IT & Technologies, ITOM, IT Management & Operations