ISG Software Research Analyst Perspectives

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for Topic: Digital Business

Personal Productivity AI Versus Enterprise AI

Posted by Robert Kugel on 14 July 2026

In the first stages of any major technology breakthrough, there is often a three-blind-men-describing-an-elephant effect at work. In the case of artificial intelligence (AI), its vast potential has people looking at it from their single perspective to the exclusion of others. It’s that narrow focus that has lent itself to the “Saaspocalypse” meme earlier this year. AI is already having a... Read More

Topics: Office of Finance, Supply Chain Planning, Analytics, Business Planning, Workplace, Enterprise Resource Planning, supply chain management, Digital Business, Generative AI, Customers and CX - Business & Technologies, Employees & HCM - Business & Technologies, Vertical Industry, AI Governance

A Data Pantry is the Foundation of AI-Enabled Business Software

Posted by Robert Kugel on 04 February 2026

I have been using the term “data pantry” (somewhat tongue in cheek) to describe a curated, governed and readily accessible collection of enterprise data that business users can draw on to support the use of core business software. This includes ERP, CRM and supply chain management software, as well as essential business processes such as analytics, forecasting and planning. This form of data... Read More

Topics: Office of Finance, Analytics, Digital Business, digital finance, Generative AI, Customers and CX - Business & Technologies, Employees & HCM - Business & Technologies, Office of Revenue - Business Technologies, Supply Chain and Operations, AI & Machine Learning

Buyer Beware: The Evolution of Agentic AI in Business Software

Posted by Robert Kugel on 27 March 2025

Agents and “agentic AI” are all the rage now, eclipsing last year’s focus on artificial intelligence (AI) and generative AI (GenAI). They are a way to automate work almost effortlessly so that repetitive and boring tasks get done with the least amount of effort and perhaps, more consistently. In business software, a broad range of software providers are claiming agents to be a panacea that can... Read More

Topics: Office of Finance, Digital Business, AgenticAI