ISG Software Research Analyst Perspectives

A Practical Enterprise Playbook to Integrating NHI with IAM/PAM

Posted by Jeff Orr on 28 October 2025

Enterprises with established Identity Access Management and Privileged Access Management must extend governance to non-human identities to protect APIs, services, automation and agentic AI. Effective evaluation of NHI security software hinges on risk-driven prioritization, integration fidelity and measurable outcomes. CIOs, CISOs and IT leaders should align the identity strategy with enterprise...

Dedicated NHI Security Software: The Enterprise Need

Posted by Jeff Orr on 22 October 2025

Enterprises are accelerating digital initiatives powered by APIs, services, IoT and agentic artificial intelligence (AI), expanding non-human identity (NHI) risk faster than legacy Identity Access Management (IAM) and Privileged Access Management (PAM) can govern. CIOs, CISOs and IT leaders need an identity strategy that treats NHIs as first-class identities, integrates with IAM/PAM and advances...

How Contact Centers Will Use Agentic AI for CX

Posted by Keith Dawson on 27 August 2025

I am struck by the blizzard of software announcements this year describing new features for CX tools that are “agentic,” meaning autonomous tools take actions without (much) human intervention. Industry conversation about agentic AI has proceeded ahead of clarifying definitions and a sense of how it fits on a continuum of rapid AI development.

Assessing AI Requirements for Operational Data Platforms

Posted by Matt Aslett on 12 August 2025

I have written several times recently about the importance of data in supporting artificial intelligence (AI), including generative AI (GenAI) and agentic AI. From a data platforms perspective, this is most evident in the role that analytic data platforms play in supporting the training and fine-tuning of AI models. Operational data platforms also have a role to play in supporting enterprise AI...

Cyber Software Procurement is a Team Sport

Posted by Jeff Orr on 06 August 2025

The need for effective cybersecurity strategies remains a priority as enterprises face ever-increasing complex cyber threats. Nonetheless, the conventional approach in which IT departments, especially Chief Information Officers (CIOs) and Chief Information Security Officers (CISOs), exclusively manage the procurement of cybersecurity software, is showing its limitations. A crucial shift is...

Why Cybersecurity Maturity is Critical After RSAC 2025 Conference

Posted by Jeff Orr on 23 July 2025

The annual RSAC Conference took place in late April in San Francisco, where over 40,000 professionals from the cybersecurity industry converged at the Moscone Center to discuss the latest trends, products and services aimed at threat identification and organizational security.

Salesforce Intention for Informatica Will Bolster AI and Data Efforts

Posted by Matt Aslett on 11 June 2025

I have previously explained how increased enterprise focus on artificial intelligence (AI) and agentic AI is a forcing function for enterprises to take long-overdue steps to improve data management and data governance. Data is integral to AI: large volumes of data are required to train models, while data freshness is important for inferencing in interactive applications and data quality is...