ISG Software Research Analyst Perspectives

Bigeye Enable Monitoring, Quality and Lineage of Data

Posted by Matt Aslett on 20 November 2024

I previously explained that data observability software has become a critical component of data-driven decision-making. Data observability addresses one of the most significant impediments to generating value from data by providing an environment for monitoring the quality and reliability of data on a continual basis. Maintaining quality and trust is a perennial data management challenge, the... Read More

Topics: AI, data operations, Analytics and Data

Infor’s Velocity Summit Highlights Multiple Advances and Enhancements

Posted by Robert Kugel on 12 November 2024

I recently attended Infor’s Velocity Summit, designed to showcase the latest versions of its CloudSuite ERP software. Also center stage were Infor’s advances in artificial intelligence and process mining as well as its environmental, social and governance application and supply chain optimization enhancements. The company provides industry-specific enterprise software that enhances business... Read More

Topics: Office of Finance, ERP and Continuous Accounting, natural language processing, AI and Machine Learning, Continuous Supply Chain & ERP

What Open Platforms Mean for Contact Centers

Posted by Keith Dawson on 12 November 2024

Software providers have identified “openness” as a key consideration for contact center buyers. Since there is no generally accepted rule about what makes a system open, it makes sense for us to examine what components contribute to that quality, and why it should be thought of as a good thing. Contact centers have been dealing with the tension between so-called open and proprietary platforms for... Read More

Topics: Customer Experience, Contact Center

Capital One Offers Cost Controls for Cloud Data Warehouses

Posted by Matt Aslett on 07 November 2024

The adoption of cloud environments for analytic workloads has been a key feature of the data platforms sector in recent years. For two-thirds (66%) of participants in ISG’s Data Lake Dynamic Insights Research, the primary data platform used for analytics is cloud based. Many enterprises adopted cloud-based analytic data platforms with a view to improving operational efficiencies by reducing the... Read More

Topics: data operations, Analytics and Data

A Planning Center of Excellence Delivers Performance Improvement

Posted by Robert Kugel on 07 November 2024

Artificial Intelligence and generative AI are beginning to change how enterprises do many things, especially planning and budgeting. This technology has the potential to significantly redefine the mission of the financial planning and analysis group. It will do so by substantially reducing the time spent on the purely mechanical aspects of day-to-day tasks. AI is also making it easier for... Read More

Topics: Office of Finance, Analytics, Business Planning, Workforce Management, AI and Machine Learning

Beyond Buzzwords: How HR Tech Can Drive DEIB Success

Posted by Matthew Brown on 06 November 2024

For many years, HR teams encountered an endless stream of buzzwords often intended to garner excitement about new technological developments or further evolution of the HR profession. Unfortunately, this often leads us down unproductive paths in the attempt to be part of the conversation. Often, executives and senior leaders will express a requirement to include the latest buzzwords in any... Read More

Topics: Human Capital Management, Learning Management, Talent Management, Workforce Management, Payroll Management, Total Compensation Management, employee experience

Restructuring Cybersecurity: Lessons from Microsoft's Recent Changes

Posted by Jeff Orr on 06 November 2024

The structures that govern enterprise security teams are under scrutiny. A recent report from a government watchdog group has taken issue with Microsoft’s cybersecurity strategies in the wake of its Exchange Server attacks, prompting the enterprise software giant to re-evaluate its reporting structures. The implications of this shift extend beyond Microsoft itself, with cybersecurity becoming a... Read More

Topics: Digital Technology, Cybersecurity, CISO

Verint Focuses Bots on Contact Center Outcomes

Posted by Keith Dawson on 05 November 2024

Verint is operating in quite a different marketplace for contact center and agent management technology than existed five years ago. We have seen tremendous innovation and expansion of the available technologies for running centers and optimizing the performance of the human labor pool, as well as an explosion of tools built to automate customer interactions. Agent management tools that were... Read More

Topics: Customer Experience, Contact Center, agent management

Generative Automation: An Alternative for Process Optimization

Posted by Robert Kugel on 05 November 2024

Agents are all the rage—and for a good reason. They are a way to automate work almost effortlessly so that repetitive and boring tasks get done with the least amount of effort on the part of the operator. In business, agents can be a boon for customer satisfaction and a way to improve worker productivity. They are alluring, with an almost unlimited number of potential use cases. However, as... Read More

Topics: Office of Finance, Business Planning, ERP and Continuous Accounting, natural language processing, AI and Machine Learning, Digital Applications, Order-to-Cash