ISG Software Research Analyst Perspectives

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for Month: 2018/12

Wdata Puts the “A” back in FP&A

Posted by Robert Kugel on 13 December 2018

Workiva recently introduced Wdata, a cloud facility for centralizing financial and non-financial information from multiple sources. It frees up time for finance organizations, especially financial planning and analysis (FP&A) groups, to explore conditions and trends in their business because they need to spend less of it gathering data and preparing it for analysis and reporting. Ventana Research... Read More

Topics: Office of Finance, Recurring Revenue, Continuous Planning, Data Governance, Data Preparation, Financial Performance Management, Price and Revenue Management, Enterprise Resource Planning, ERP and Continuous Accounting, Sales Planning and Analytics, revenue recognition

FinancialForce Serves the Modern Service Business

Posted by Robert Kugel on 10 December 2018

FinancialForce offers cloud-based ERP and professional services automation (PSA) software. The company targets midsize and larger services companies, especially those that provide professional services (such as consultants or field service organizations), subscription-based or recurring revenue services. FinancialForce’s key point of differentiation is that it is built natively on the Salesforce... Read More

Topics: Sales, Office of Finance, Recurring Revenue, Cloud Computing, Financial Performance Management, ERP and Continuous Accounting, Billing and Recurring Revenue, revenue recognition

AWS Lags in Connecting Contact Centers in Cloud Computing

Posted by Mark Smith on 06 December 2018

I am happy to share some insight on AWS drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request... Read More

Topics: Customer Analytics, Customer Engagement, Customer Experience, Cloud Computing, Collaboration, Customer Service, Contact Center, Workforce Optimization

Kinaxis Assists in the Planning of Supply Chains for the New Era of Trade

Posted by Robert Kugel on 06 December 2018

Kinaxis recently held its annual user conference, Kinexions, which focuses on helping the company’s customers improve their execution of supply chain and sales and operations planning (S&OP). This year’s event took place against a backdrop of what is beginning to look like a new and more challenging era of world trade. This will have a significant impact on most product companies with... Read More

Topics: Continuous Planning, Financial Performance Management, Inventory Optimization, Operations & Supply Chain, Enterprise Resource Planning, Sales and Operations Planning

Consolidation around Cognos 11.1 and other news from IBM Analytics University

Posted by David Menninger on 03 December 2018

IBM's Analytics University (held in both Miami and Stockholm) brought about some large changes. Big announcements this year included a consolidation of IBM's Watson Analytics into Cognos 11.1, helping provide some clarity to their analytics offerings, along with new visualizations and better data preparation. This also includes a new conversational assistant to help generate narrative... Read More

Topics: Big Data, Analytics, Business Intelligence, Data Preparation, AI, natural language processing

8x8 Brings Good to Contact Center in the Cloud Market

Posted by Mark Smith on 03 December 2018

I am happy to share some insight on 8x8 drawn from our latest research. The Ventana Research Value Index: Contact Center in the Cloud in 2018 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request... Read More

Topics: Customer Analytics, Customer Engagement, Customer Experience, Cloud Computing, Collaboration, Customer Service, Contact Center, Workforce Optimization

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Mark Smith

Mark Smith

Robert Kugel

Robert Kugel

David Menninger

David Menninger

Jeff Orr

Jeff Orr

Keith Dawson

Keith Dawson

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Matt Aslett

Matthew Brown

Matthew Brown

Barika Pace

Barika Pace

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