ISG Software Research Analyst Perspectives

AI Will Create Strategic Advantage for the Office of Finance

Posted by Robert Kugel on 24 June 2022

Artificial intelligence using machine learning has passed through the bright, shiny object stage and software vendors are well into the process of making the concept a reality in their offerings. Ventana Research defines AI as the use of technology to process information in much the way humans do, including improving accuracy in recommendations, actions and conclusions as more data is received. I...

Topics: Planning, Machine Learning, Budgeting, Business Planning, Financial Performance Management, forecasting, AI and Machine Learning

Business Planning Software Unifies Siloed Planning

Posted by Robert Kugel on 11 February 2022

Having just completed the 2022 Ventana Research Value Index for Business Planning, I want to share some of my observations about the business planning software market and how it has advanced as an important part of our market coverage for almost two decades. Dedicated applications for planning and budgeting have been around since the 1980s and are, therefore, quite mature, with robust features...

Topics: Planning, Office of Finance, Budgeting, Business Planning

Updating FP&A’s Mission - A New Approach for the 2020s

Posted by Robert Kugel on 14 September 2020

In this Analyst Perspective from Robert Kugel, learn how FP&A can redefine its mission to achieve the long-stated goal of making it more of a strategic partner with the rest of the organization. This means fully adopting integrated business planning, a high participation, collaborative, action-oriented approach to planning and budgeting built on frequent, short planning sprints. Short planning...

Topics: FP&A, Office of Finance, Budgeting, Business Planning, CFO, financial planning, forecasting

Self-Describing Data Powers B2B Blockchain Distributed Ledgers

Posted by Robert Kugel on 15 February 2018

The use of blockchain distributed ledgers in business processes is now a common theme in many business software vendors’ presentations. The technology has a multitude of potential uses. However, presentations about the opportunities for digital transformation always leave me wondering: How is this magic going to happen? I wonder this because the details about how data flows from point A to point...

Topics: Planning, Predictive Analytics, Forecast, FP&A, Machine Learning, Reporting, budget, Budgeting, Continuous Planning, Analytics, Data Management, Cognitive Computing, Integrated Business Planning, AI, forecasting, consolidating

Predictive Finance Organizations Are More Valuable

Posted by Robert Kugel on 12 February 2018

Ventana Research uses the term “predictive finance” to describe a forward-looking, action-oriented finance organization that places emphasis on advising its company rather than fulfilling the traditional roles of a transactions processor and reporter. Technology is driving the shift away from the traditional bean-counting role. The cumulative evolution of software advances will substantially...

Topics: Planning, Predictive Analytics, Forecast, FP&A, Machine Learning, Reporting, budget, Budgeting, Continuous Planning, Analytics, Data Management, Cognitive Computing, Integrated Business Planning, AI

Prophix – Financial Performance Management for Midsize Organizations

Posted by Robert Kugel on 12 December 2017

Prophix is an established provider of financial performance management (FPM) software for planning and budgeting, forecasting, analysis and reporting, and managing the financial close and consolidation process. Its eponymous software is designed specifically for midsize companies or midsize divisions of larger corporations. These organizations are a distinctive segment of the market in that they...

Topics: Planning, Office of Finance, Reporting, Budgeting, Consolidation, Continuous Planning, Analytics, Business Intelligence, Collaboration, Financial Performance Management, Integrated Business Planning, accounting close, Price and Revenue Management, Work and Resource Management, Sales Planning and Analytics

Centage’s Budget Maestro Version 9 is a Big Step Forward

Posted by Robert Kugel on 03 September 2017

Centage recently released Budget Maestro Version 9, a complete revamping of its longstanding budgeting application designed for midsize companies. The software, now offered as a multitenant cloud-based offering, delivers several structural improvements that can enhance the effectiveness of a company’s planning processes and at the same time is easier to use. Budget Maestro Version 9 is designed...

Topics: Planning, Reporting, Budgeting, Consolidation, Analytics, Business Planning, headcount planning

Workday Planning Improves Control and Visibility

Posted by Robert Kugel on 21 November 2016

Ventana Research recently awarded Workday a 2016 Technology Innovation Award for its newly released application, Workday Planning, because it simplifies and streamlines the budgeting and planning processes while facilitating collaboration, deepening visibility into spending and enabling tight fiscal control. These capabilities can help a variety of user organizations in several ways.

Topics: Big Data, Marketing, Office of Finance, Budgeting, Controller, In-memory, CFO, Workday, demand management, Financial Performance Management, financial reporting, FPM, Integrated Business Planning

Cryptic Data: Challenges and Rewards in Finding and Using It

Posted by Robert Kugel on 18 February 2016

Using information technology to make data useful is as old as the Information Age. The difference today is that the volume and variety of available data has grown enormously. Big data gets almost all of the attention, but there’s also cryptic data. Both are difficult to harness using basic tools and require new technology to help organizations glean actionable information from the large and...

Topics: Big Data, Data Science, Planning, Predictive Analytics, Sales Performance, Social Media, Supply Chain Performance, FP&A, Human Capital, Marketing, Office of Finance, Operational Performance Management (OPM), Budgeting, Connotate, cryptic, equity research, Finance Analytics, Kofax, Statistics, Operational Performance, Analytics, Business Analytics, Business Performance, Financial Performance, Business Performance Management (BPM), Datawatch, Financial Performance Management (FPM), Kapow, Sales Performance Management (SPM)

The Office of Finance in 2016

Posted by Robert Kugel on 14 February 2016

The imperative to transform the finance department to function in a more strategic, forward-looking and action-oriented fashion has been a consistent theme of practitioners, consultants and business journalists for two decades. In all that time, however, most finance and accounting departments have not changed much. In our benchmark research on the Office of Finance, nine out of 10 participants...

Topics: Big Data, Planning, Predictive Analytics, Social Media, Governance, GRC, Human Capital, Mobile Technology, Office of Finance, Budgeting, close, Continuous Accounting, Continuous Planning, end-to-end, Tax, Tax-Datawarehouse, Analytics, Business Analytics, Business Collaboration, Business Performance, CIO, Cloud Computing, Financial Performance, In-memory, Uncategorized, CFO, CPQ, Risk, CEO, Financial Performance Management, FPM

Tidemark Enables More Effective Business Planning

Posted by Robert Kugel on 17 November 2015

Tidemark Systems offers a suite of business planning applications that enable corporations to plan more effectively. The software facilitates rapid creation and frequent updating of integrated company plans by making it easy for individual business functions to create their own plans while allowing headquarters to connect them to create a unified view. I coined the term “integrated business...

Topics: Planning, Sales Performance, Supply Chain Performance, Customer Experience, Human Capital, Marketing Planning, Reporting, Budgeting, Operational Performance, Analytics, Business Performance, Customer & Contact Center, Financial Performance, Business Performance Management (BPM), Business Planning, Financial Performance Management (FPM), Demand Planning, Integrated Business Planning, Project Planning

Host Analytics Modeling Cloud Simplifies Planning and Reporting

Posted by ISG Software Research on 10 July 2015

Our benchmark research on next-generation business planning finds that a large majority of companies rely on spreadsheets to manage planning processes. For example, four out of five use them for supply chain planning, and about two-thirds for budgeting and sales forecasting. Spreadsheets are the default choice for modeling and planning because they are flexible. They adapt to the needs of...

Topics: Planning, Predictive Analytics, Marketing Planning, Reporting, Sales Forecasting, Budgeting, Customer Performance, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Performance, Financial Performance, Business Planning, Demand Planning, Integrated Business Planning

IBM’s Vision Features Analytics

Posted by ISG Software Research on 12 June 2015

IBM’s Vision user conference brings together customers who use its software for financial and sales performance management (FPM and SPM, respectively) as well as governance, risk management and compliance (GRC). Analytics is a technology that can enhance each of these activities. The recent conference and many of its sessions highlighted IBM’s growing emphasis on making more sophisticated...

Topics: Big Data, Planning, Predictive Analytics, Governance, Human Capital, Budgeting, Customer Performance, Operational Performance, Analytics, Business Analytics, Business Performance, Cloud Computing, Financial Performance, Visualization

Order-to-Cash Cycle for Revenue Recognition

Posted by ISG Software Research on 27 May 2015

Revenue recognition standards for companies that use contracts are in the process of changing, as I covered in an earlier perspective. As part of managing their transition to these standards, CFOs and controllers should initiate a full-scale review of their order-to-cash cycle. This should include examination of their company’s sales contracts and their contracting process. They also should...

Topics: Planning, Governance, Office of Finance, Recurring Revenue, Reporting, Revenue Performance, Budgeting, Tax, Business Performance, Financial Performance

New Revenue Recognition Rules Require Software

Posted by ISG Software Research on 12 May 2015

For most of the past decade businesses that decided not to pay attention to proposed changes in revenue recognition rules have saved themselves time and frustration as the proponents’ timetables have slipped and roadmaps have changed. The new rules are the result of a convergence of US-GAAP (Generally Accepted Accounting Principles – the accounting standard used by U.S.-based companies) and IFRS...

Topics: Planning, Customer Experience, Governance, Office of Finance, Recurring Revenue, Reporting, Revenue Performance, Budgeting, Tax, Customer Performance, Business Performance, Financial Performance

Adaptive Insights Highlights Importance of Strategic Finance

Posted by ISG Software Research on 30 April 2015

Adaptive Insights held its annual user group meeting recently. A theme sounded in several keynote sessions was the importance of finance departments playing a more strategic role in their companies. Some participating customers described how they have evolved their planning process from being designed mainly to meet the needs of the finance department into a useful tool for managing the entire...

Topics: Planning, Predictive Analytics, Human Capital, Marketing, Reporting, Sales Forecasting, Budgeting, Customer Performance, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Performance, Financial Performance, Business Planning, Supply Chain, Demand Planning, Integrated Business Planning, Project Planning

Integrated Business Planning Is More Effective

Posted by ISG Software Research on 24 February 2015

Ventana Research recently released the results of our Next-Generation Business Planning benchmark research. Business planning encompasses all of the forward-looking activities in which companies routinely engage. The research examined 11 of the most common types of enterprise planning: capital, demand, marketing, project, sales and operations, strategic, supply chain and workforce planning, as...

Topics: Big Data, Planning, Predictive Analytics, Sales, Sales Performance, Social Media, Supply Chain Performance, Human Capital Management, Marketing, Office of Finance, Reporting, Budgeting, Controller, Customer Performance, Operational Performance, Business Analytics, Business Performance, Cloud Computing, Financial Performance, In-memory, Workforce Performance, CFO, Supply Chain, capital spending, demand management, Financial Performance Management, financial reporting, FPM, Integrated Business Planning, S&OP

Making Business Planning More Accurate, Effective and Useful

Posted by Robert Kugel on 05 February 2015

Business planning includes all of the forward-looking activities in which companies routinely engage. Companies do a great deal of planning. They plan sales and determine what and how they will produce products or deliver services. They plan the head count they’ll need and how to organize distribution and their supply chain. They also produce a budget, which is a financial plan. The purpose of...

Topics: Big Data, Planning, Predictive Analytics, Sales Performance, Supply Chain Performance, Human Capital, Marketing, Office of Finance, Reporting, Sales Forecasting, Budgeting, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Performance, Customer & Contact Center, Financial Performance, Business Planning, Supply Chain, Demand Planning, Integrated Business Planning, Project Planning, S&OP

Research Agenda: The Office of Finance in 2015

Posted by Robert Kugel on 03 February 2015

Last year Ventana Research released our Office of Finance benchmark research. One of the objectives of the project was to assess organizations’ progress in achieving “finance transformation.” This term denotes shifting the focus of CFOs and finance departments from transaction processing toward more strategic, higher-value functions. In the research nine out of 10 participants said that it’s...

Topics: Big Data, Planning, Predictive Analytics, Governance, GRC, Office of Finance, Budgeting, close, end-to-end, Tax, Tax-Datawarehouse, Analytics, Business Performance, CIO, Financial Performance, In-memory, CFO, CPQ, Risk, CEO, Financial Performance Management, FPM

Office of Finance Research Demonstrates Importance of Using Effective Financial Software

Posted by ISG Software Research on 02 February 2015

Our recently published Office of Finance benchmark research assesses a broad set of functions and capabilities of finance organizations. We asked research participants to identify the most important issues for a finance department to address in a dozen functional areas: accounting, budgeting, cost accounting, customer profitability management, external financial reporting, financial analysis,...

Topics: Mobile, Planning, Predictive Analytics, ERP, FP&A, Office of Finance, Reporting, Self-service, Budgeting, close, closing, computing, Controller, dashboard, Tax, Analytics, Business Intelligence, Business Performance, Cloud Computing, Collaboration, Financial Performance, CFO, Data, finance, Financial Performance Management, FPM, Microsoft Excel, Spreadsheets

Make Automating the Office of Finance and Accounting a Priority

Posted by ISG Software Research on 27 January 2015

Our recent Office of Finance benchmark research demonstrates the importance of using automation to execute finance department functions. Information technology systems do at least two things very well that make better use of people’s time, and both of them can substantially improve organizational performance. First, they eliminate the need for people to do repetitive tasks, which frees them to...

Topics: Big Data, Mobile, Planning, ERP, FP&A, Office of Finance, Reporting, Self-service, Budgeting, close, closing, computing, Controller, dashboard, Tax, Analytics, Business Analytics, Business Collaboration, Business Intelligence, Business Performance, Cloud Computing, Collaboration, Financial Performance, CFO, Data, finance, Financial Performance Management, FPM, Microsoft Excel, Spreadsheets

Finance Needs Better Analytics and Analytic Skills

Posted by ISG Software Research on 13 October 2014

Finance and accounting departments are staffed with numbers-oriented, naturally analytical people. Strong analytic skills are essential if a finance department is to deliver deep insights into performance and visibility into emerging opportunities and challenges. The conclusions of analyses enable fast, fully informed business decisions by executives and managers. Conversely, flawed analyses...

Topics: Big Data, Mobile, Planning, Predictive Analytics, ERP, FP&A, Office of Finance, Reporting, Self-service, Budgeting, close, closing, computing, Controller, dashboard, Tax, Analytics, Business Analytics, Business Intelligence, Business Performance, Cloud Computing, Collaboration, Financial Performance, CFO, Data, finance, Tagetik, Financial Performance Management, FPM, Microsoft Excel, Spreadsheets

Businesses Must Make Self-Service Reporting a Priority

Posted by Robert Kugel on 03 August 2014

One of the charitable causes to which I devote time puts on an annual vintage car show. The Concours d’Élegance dates back to 17th century France, when wealthy aristocrats gathered with judges on a field to determine who had the best carriages and the most beautiful horsepower. Our event serves as the centerpiece of a broader mission to raise money for several charitable organizations. One of my...

Topics: Planning, Sales Performance, Supply Chain Performance, Office of Finance, Reporting, Self-service, Budgeting, dashboard, Operational Performance, Analytics, Business Analytics, Business Intelligence, Business Performance, Customer & Contact Center, Financial Performance, Information Applications, Workforce Performance, Data, Financial Performance Management, Microsoft Excel, Spreadsheets

Tagetik Advances Disclosure Management for Office of Finance

Posted by Robert Kugel on 16 July 2014

Tagetik provides financial performance management software. One particularly useful aspect of its suite is the Collaborative Disclosure Management (CDM). CDM addresses an important need in finance departments, which routinely generate highly formatted documents that combine words and numbers. Often these documents are assembled by contributors outside of the finance department; human resources,...

Topics: Big Data, Mobile, ERP, Human Capital Management, Modeling, Office of Finance, Reporting, Budgeting, close, closing, Consolidation, Controller, Finance Financial Applications Financial Close, IFRS, XBRL, Analytics, Business Analytics, Business Intelligence, Business Performance, Financial Performance, Governance, Risk & Compliance (GRC), CFO, compliance, Data, benchmark, Financial Performance Management, financial reporting, FPM, GAAP, Integrated Business Planning, Profitability, SEC Software

Finance Analytics Requires Data Quality

Posted by Robert Kugel on 22 April 2014

Our research consistently finds that data issues are a root cause of many problems encountered by modern corporations. One of the main causes of bad data is a lack of data stewardship – too often, nobody is responsible for taking care of data. Fixing inaccurate data is tedious, but creating IT environments that build quality into data is far from glamorous, so these sorts of projects are rarely...

Topics: Big Data, Planning, Predictive Analytics, Governance, Office of Finance, Budgeting, close, Finance Analytics, Tax, Operational Performance, Analytics, Business Analytics, Business Intelligence, Business Performance, CIO, Financial Performance, Governance, Risk & Compliance (GRC), In-memory, Information Applications, CFO, Risk, CEO, Financial Performance Management, FPM

Finance Departments Still Lag in Using Advanced Analytics

Posted by Robert Kugel on 11 April 2014

Business computing has undergone a quiet revolution over the past two decades. As a result of having added, one-by-one, applications that automate all sorts of business processes, organizations now collect data from a wider and deeper array of sources than ever before. Advances in the tools for analyzing and reporting the data from such systems have made it possible to assess financial...

Topics: Big Data, Planning, Predictive Analytics, Governance, Office of Finance, Budgeting, close, Finance Analytics, Tax, Analytics, Business Analytics, Business Intelligence, Business Performance, CIO, Financial Performance, Governance, Risk & Compliance (GRC), In-memory, Information Management, CFO, Risk, CEO, Financial Performance Management, FPM

Anaplan Springs Forward with Winter Release

Posted by Robert Kugel on 04 April 2014

Anaplan, a provider of cloud-based business planning software for sales, operations, and finance and administration departments, recently implemented its new Winter ’14 Release for customers. This release builds on my colleagues analysis on their innovation in business modeling and planning in 2013. Anaplan’s primary objective is to give companies a workable alternative to spreadsheets for...

Topics: Big Data, Performance Management, Planning, Predictive Analytics, Sales Performance, Supply Chain Performance, Marketing, Office of Finance, Operations, Reporting, Budgeting, Controller, Operational Performance, Business Analytics, Business Performance, Cloud Computing, Financial Performance, In-memory, Workforce Performance, CFO, Sales Planning, Financial Performance Management, financial reporting, FPM, Integrated Business Planning

Five Priorities for the Office of Finance in 2014

Posted by Robert Kugel on 20 February 2014

A core objective of my research practice and agenda is to help the Office of Finance improve its performance by better utilizing information technology. As we kick off 2014, I see five initiatives that CFOs and controllers should adopt to improve their execution of core finance functions and free up time to concentrate on increasing their department’s strategic value. Finance organizations –...

Topics: Big Data, Performance Management, Planning, Predictive Analytics, Sales Performance, Supply Chain Performance, Office of Finance, Budgeting, close, dashboard, PRO, Tax, Analytics, Business Analytics, Business Collaboration, Business Performance, CIO, Customer & Contact Center, Financial Performance, In-memory, CFO, Supply Chain, CEO, demand management, Financial Performance Management, FPM, S&OP

Opportunity for the Office of Finance in 2014

Posted by Robert Kugel on 13 January 2014

Senior finance executives and finance organizations that want to improve their performance must recognize that technology is a key tool for doing high-quality work. To test this premise, imagine how smoothly your company would operate if all of its finance and administrative software and hardware were 25 years old. In almost all cases the company wouldn’t be able to compete at all or would be at...

Topics: Big Data, Planning, Predictive Analytics, Governance, GRC, Office of Finance, Budgeting, close, Tax, Analytics, Business Analytics, Business Collaboration, Business Performance, CIO, Cloud Computing, Financial Performance, Governance, Risk & Compliance (GRC), In-memory, CFO, Risk, CEO, Financial Performance Management, FPM

CEOs and Executives Need Business Planning Software

Posted by Robert Kugel on 22 October 2013

Business planning is a new software category. These applications enable senior executives to integrate all the plans of business units into a single, integrated view, which helps them have more accurate plans, do more insightful what-if planning, achieve greater agility in reacting to changing business and economic conditions, and execute plans in a more coordinated fashion than was possible....

Topics: Big Data, Performance Management, Planning, Predictive Analytics, Office of Finance, Reporting, Budgeting, Controller, Operational Performance, Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Financial Performance, In-memory, Workforce Performance, CFO, Financial Performance Management, financial reporting, FPM, Integrated Business Planning

Oracle Hyperion Products Challenged by New Generation of Expectations

Posted by Robert Kugel on 16 October 2013

Oracle continues to enrich the capabilities of its Hyperion suite of applications that support the finance function, but I wonder if that will be enough to sustain its market share and new generation of expectations. At the recent Oracle OpenWorld these new features were on display, and spokespeople described how the company will be transitioning its software to cloud deployment. Our 2013 ...

Topics: Big Data, Mobile, Planning, Social Media, ERP, Human Capital Management, Modeling, Office of Finance, Reporting, Budgeting, close, closing, Consolidation, Controller, driver-based, Finance Financial Applications Financial Close, Hyperion, IFRS, Tax, XBRL, Analytics, Business Analytics, Business Intelligence, Business Performance, CIO, Cloud Computing, Financial Performance, In-memory, Oracle, CFO, compliance, Data, benchmark, Financial Performance Management, financial reporting, FPM, GAAP, Integrated Business Planning, Price Optimization, Profitability, SEC Software

It’s Past Time for the Next Generation of Business Planning

Posted by Robert Kugel on 11 October 2013

Business planning as practiced today is a relic, a process hemmed in by obsolete conceptions of what it should be. I use the term “business planning” to encompass all of the forward-looking activities in which companies routinely engage, including, for example, sales, production and head-count planning as well as budgeting. Companies need to take a fresh view of all these, adopting a new approach...

Topics: Big Data, Planning, Predictive Analytics, Sales Performance, Social Media, Supply Chain Performance, Office of Finance, Reporting, Budgeting, Controller, Operational Performance, Business Performance, Financial Performance, In-memory, Workforce Performance, CFO, Financial Performance Management, financial reporting, FPM, Integrated Business Planning

Find Out Which Is the Hottest Financial Performance Management Software

Posted by Robert Kugel on 09 October 2013

We recently issued our 2013 Value Index on Financial Performance Management. Ventana Research defines financial performance management (FPM) as the process of addressing the often overlapping people, process, information and technology issues that affect how well finance organizations operate and support the activities of the rest of their organization. FPM deals with the full cycle of finance...

Topics: Mobile, Planning, Predictive Analytics, Office of Finance, Budgeting, closing, Consolidation, contingency planning, Analytics, Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Financial Performance, CFO, Value Index, Financial Performance Management

Eliminating the Strategy/Execution Disconnect

Posted by Robert Kugel on 19 August 2013

This is the beginning of the season when companies that are on a calendar year begin their strategic and long-term planning. Ventana Research performed an extensive investigation in this area with our long-range planning benchmark research. Strategic and long-range planning is a process and discipline that companies use to determine the best strategy for succeeding in the markets they serve and...

Topics: Big Data, Master Data Management, Performance Management, Planning, Sales Performance, Supply Chain Performance, Human Capital Management, Office of Finance, Reporting, Budgeting, dashboard, Operational Performance, Analytics, Business Performance, Customer & Contact Center, Financial Performance, Workforce Performance, CFO, Data, CEO, Financial Performance Management, FPM

Big Data Will Make Elephants Dance

Posted by Robert Kugel on 23 June 2013

IBM’s Big Data and Analytics Analyst Insights conference started me thinking about the longer-term potential impact of big data and related technologies on business management. I covered some of the near-term uses of big data and analytics in an earlier perspective. There are numerous uses of big data that can provide incremental improvements to existing processes and practices. Some of these...

Topics: Big Data, Planning, Predictive Analytics, Management, Budgeting, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Intelligence, Business Performance, IBM, Information Management, decision, FPM, Watson

IBM’s 2013 Vision Bodes Well for Finance

Posted by Robert Kugel on 03 June 2013

I recently attended Vision 2013, IBM’s annual conference for users of its financial governance, risk management and sales performance management software. These three groups have little in common operationally, but they share software infrastructure needs and basic supporting software components such as reporting and analytics. Moreover, while some other major vendors’ user group meetings...

Topics: Planning, Reporting, Budgeting, closing, XBRL, Analytics, Business Performance, Data Management, Financial Performance, IBM, CFO, Financial Performance Management, FPM, SEC, TM1, Digital Technology

Infor Demonstrates Steady Stream of Advances to Customers

Posted by Robert Kugel on 26 April 2013

At this year’s Inforum user group conference, Infor representatives showed the progress the organization has made since last year in transforming itself from a ragbag of mostly small, often obsolete software companies to a competitive vendor of a modern enterprise management software suite. Infor was created by private equity investors employing a “rollup” strategy, aimed at combining smaller...

Topics: Big Data, Mobile, Planning, Sales Performance, Social Media, Supply Chain Performance, GRC, Office of Finance, Budgeting, closing, IT Performance, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Collaboration, Customer & Contact Center, Financial Performance, Information Management, Workforce Performance, CFO, Infor, Risk, FPM, SEC

Getting to the Next Generation of Finance Analytics

Posted by Robert Kugel on 19 March 2013

One of the most important IT trends over the past decade has been the proliferation of ever wider and deeper sets of information sources that businesses use to collect, track and analyze data. While structured numerical data remains the most common category, organizations are also learning to exploit semistructured data (text, for example) as well as more complex data types such as voice and...

Topics: Planning, Predictive Analytics, Customer, Human Capital Management, Office of Finance, Budgeting, close, closing, Finance Analytics, PRO, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Financial Performance, CFO, Risk, costing, FPM, Profitability

Rising Rates Will Catch Companies Flat-Footed

Posted by Robert Kugel on 13 February 2013

One of the important lessons company executives should have learned over the past 15 years is that it’s dangerous not to do contingency planning, a subject that I’ve written about before. By this I mean real, think-outside-the-box contingency planning (not just extrapolating), which is especially important when doing long-range planning. The past decade or so has been punctuated by periods of...

Topics: Big Data, Planning, Office of Finance, Reporting, Budgeting, contingency, currency, driver-based, Business Analytics, Business Collaboration, Business Performance, Financial Performance, Financial Performance Management, Integrated Business Planning

Office of Finance Research Agenda for 2013

Posted by Robert Kugel on 10 January 2013

Businesses always see a lag between when technology makes some advance possible and when a majority of companies actually adopt it. There’s even a longer lag between the emergence of an advance in a business process or technique and the time it takes to become mainstream. When we write our research agendas at the top of each year, we have to strike a balance between focusing on the new and...

Topics: Big Data, Planning, Predictive Analytics, Sales Performance, Governance, GRC, Office of Finance, Budgeting, close, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Performance, CIO, Cloud Computing, Financial Performance, Governance, Risk & Compliance (GRC), In-memory, Workforce Performance, CFO, Risk, CEO, Financial Performance Management, FPM

Why Maturity is Important for More Effective Planning and Budgeting

Posted by Robert Kugel on 28 December 2012

Ventana Research does benchmark research that assesses the maturity of organizations across four dimensions: people, process, information and technology. We examine business issues along those dimensions because we recognize the interconnected relationships among them. Especially in larger companies, data issues such as accuracy and accessibility are often a root cause of poor performance of a...

Topics: Big Data, Planning, Sales Performance, Supply Chain Performance, Office of Finance, Reporting, Budgeting, driver-based, Operational Performance, Business Performance, Customer & Contact Center, Financial Performance, Workforce Performance, Financial Performance Management, Integrated Business Planning

What Every CEO Should Know About Software for Finance and Sales

Posted by Robert Kugel on 26 December 2012

This is the third in a series of blog posts on what CEOs (and for that matter, all senior corporate executives) need to know about IT and its impact on running a business. The first covered the high-level issues. As I noted, it’s not necessary for a CEO to be able to write Java code or master the intricacies of an ERP or sales compensation application. However, CEOs must grasp the basics of IT...

Topics: Planning, Predictive Analytics, Sales, Sales Performance, Customer, Human Capital Management, Office of Finance, Budgeting, close, closing, PRO, Operational Performance, Analytics, Business Analytics, Business Performance, Customer & Contact Center, Financial Performance, Information Management, CFO, CEO, FPM, Profitability, SPM

Quantrix Unveils Release 5

Posted by Robert Kugel on 21 December 2012

Quantrix recently unveiled Quantrix 5, an updated version of its financial modeling software designed to fill the gap between spreadsheets and business intelligence (BI) systems. Quantrix provides users with many of the capabilities of an enterprise system and addresses shortcomings of desktop spreadsheet software without requiring extensive training.

Topics: Big Data, Planning, Sales, Sales Performance, Supply Chain Performance, FP&A, Office of Finance, Reporting, Budgeting, Quantrix, Operational Performance, Analytics, Business Collaboration, Business Performance, Cloud Computing, Information Management, Workforce Performance, FPM

Adaptive Planning Helps the University of Central Florida Plan Faster and More Accurately

Posted by Robert Kugel on 18 December 2012

When they were first introduced three decades ago, electronic spreadsheets provided a major advance in corporate planning compared to the paper spreadsheet-and-adding-machine systems they replaced. However, time passes and, as our research shows, desktop spreadsheets often hamper productivity because they were designed for personal productivity, not for managing repetitive, collaborative,...

Topics: Big Data, Planning, Human Capital Management, Office of Finance, Reporting, Budgeting, driver-based, Operational Performance, Business Performance, Cloud Computing, Financial Performance, Workforce Performance, Financial Performance Management, Integrated Business Planning

Longview Helps 3M Shape Its Future in Business Planning

Posted by Robert Kugel on 14 December 2012

Effective planning has always been a challenge for companies, and it’s all the more so today. Even when companies deploy dedicated planning applications, they often do not or cannot use them to full advantage. I had a chance to learn more about 3M Corp. use of business planning in our recent 2012 Leadership Awards, who is the diversified global manufacturer of consumer and industrial products,...

Topics: Big Data, Planning, Sales Performance, Supply Chain Performance, Human Capital Management, Office of Finance, Reporting, Budgeting, driver-based, Operational Performance, Business Performance, Customer & Contact Center, Financial Performance, Workforce Performance, Financial Performance Management, Integrated Business Planning

The Right Software is Crucial for Effective Planning

Posted by Robert Kugel on 27 November 2012

I’ve been examining how corporations plan and budget for more than decade. One clear pattern that has emerged is the difficulty that using desktop spreadsheets imposes on the process. Ventana Research recently published findings from our trends in business planning benchmark research, and the research once again confirms this observation. It shows that companies that use dedicated applications...

Topics: Big Data, Planning, Sales Performance, Supply Chain Performance, Office of Finance, Reporting, Budgeting, driver-based, Operational Performance, Business Performance, Customer & Contact Center, Financial Performance, Workforce Performance, Financial Performance Management, Integrated Business Planning

What’s Wrong with Today’s Planning and Budgeting

Posted by Robert Kugel on 15 November 2012

People have been complaining about the budgeting and planning processes in their organizations for decades. If you’re old enough, you may recall President Carter’s failed attempt to use something called zero-based budgeting to impose discipline in federal outlays. (In his first year in office the federal government reported a whopping $54 billion deficit.) Some complaining is almost inevitable,...

Topics: Big Data, Planning, Sales Performance, Supply Chain Performance, Office of Finance, Reporting, Budgeting, driver-based, Operational Performance, Business Performance, Customer & Contact Center, Financial Performance, Workforce Performance, Financial Performance Management, Integrated Business Planning

Business Planning Benchmark Shows No Improvement in How Companies Plan and Budget

Posted by Robert Kugel on 13 November 2012

Organizations engage in a range of forward-looking activities. Sales organizations have pipelines to forecast sales. Manufacturing organizations set and reset demand plans and near-term production schedules, often in response to longer-term production plans that determine what they will make and where and how they will make it. Logistics people plan inbound and outbound shipments. Marketing...

Topics: Big Data, Planning, Sales Performance, Supply Chain Performance, Office of Finance, Reporting, Budgeting, driver-based, Operational Performance, Business Performance, Customer & Contact Center, Financial Performance, Workforce Performance, Financial Performance Management, Integrated Business Planning

Rethinking Budgeting for 2013

Posted by Robert Kugel on 07 September 2012

Budget season is about to open at most companies that operate on a calendar year, so this is probably as good a time as any to rethink the process. Almost all companies will undertake the construction of a budget this year the same way they did it last year, despite widespread complaints that it is a monumental waste of time. One major reason why budgeting never changes is that it isn’t important...

Topics: Big Data, Planning, Sales Performance, Office of Finance, Reporting, Budgeting, Controller, Operational Performance, Business Performance, Financial Performance, CFO, Compensation, cash management, FPM, Integrated Business Planning

Tagetik Offers a Suite Spot for Financial Performance Management

Posted by Robert Kugel on 05 September 2012

If you’re considering purchasing a financial performance management (FPM) suite, you shouldn’t overlook a recent entrant in the category, Tagetik (which sort of rhymes with “magnetic”). The company, which was founded in 1986 and is based in Lucca, Italy, began by focusing mainly on Europe, but has extended its efforts in the United States in the past two years. Tagetik 4.0 is an elegant...

Topics: Big Data, Planning, Office of Finance, Reporting, Budgeting, close, Consolidation, Controller, SharePoint, XBRL, Business Analytics, Business Collaboration, Business Performance, Dashboards, Financial Performance, Workforce Performance, CFO, Tagetik, FPM

Making Better Use of Ratios in Analytics

Posted by Robert Kugel on 17 August 2012

For the past several years Ventana Research has focused more on analytics and their importance to improving business performance. We’ve done extensive benchmark research in business analytics, detailing how they are used generally in business and in major functional areas of companies as well as their application in specific industries. We adopted this focus because technology advances are...

Topics: Big Data, Performance Management, Planning, Sales Performance, Supply Chain Performance, Human Capital Management, Modeling, Office of Finance, Budgeting, driver-based, Operational Performance, Analytics, Business Analytics, Business Performance, Customer & Contact Center, Financial Performance, In-memory, Workforce Performance, best pracices, business value, cash management, challenge, financial planning

Make IT Spending Transparent

Posted by Robert Kugel on 09 August 2012

What does it cost to run an IT department? That’s an easy question to answer, but for most companies, why it costs that amount is not. IT departments often complain that most of their budget is devoted to funding daily operations and basic maintenance (“keeping the lights on”), but often, one big overlooked problem is the chargeback process that most companies use to assign IT department...

Topics: Sales, Office of Finance, Budgeting, chargebacks, Operational Performance, Business Intelligence, Business Performance, Financial Performance, IT cost

How to Start Integrating Business Planning

Posted by Robert Kugel on 26 July 2012

Usually, just figuring out how to start the process of change is a major barrier to improvement in business. I think that’s especially true when it comes to integrated business planning (IBP). I started using that term six years ago to differentiate that process from financial budgeting and the many other forward-looking activities used in companies. IBP applies to a longstanding objective:...

Topics: Big Data, Planning, Sales Performance, Supply Chain Performance, Office of Finance, Reporting, Budgeting, driver-based, Operational Performance, Business Collaboration, Business Performance, Customer & Contact Center, Financial Performance, Workforce Performance, Financial Performance Management, Integrated Business Planning

Is Your Vendor Hot in Financial Performance Management Software?

Posted by Robert Kugel on 17 July 2012

We recently issued our 2012 Value Index on Financial Performance Management (FPM). Ventana Research defines FPM as the process of addressing the often overlapping people, process, information and technology issues that affect how well finance organizations operate and support the activities of the rest of their organization. FPM deals with the full cycle of finance department activities, which...

Topics: Mobile, Planning, Predictive Analytics, Office of Finance, Budgeting, closing, Consolidation, contingency planning, Analytics, Business Analytics, Business Performance, Financial Performance, CFO, Value Index, Financial Performance Management

Cognos Express Gives Midsize Companies Outsize Capabilities

Posted by Robert Kugel on 08 June 2012

A main reason why desktop spreadsheets are pervasive in midsize companies (which we define as those with 100 to 1,000 employees) is that these organizations do not have the financial and manpower resources to implement and maintain traditional enterprise business intelligence and performance management systems. To address this gap in the market, several years ago IBM Cognos launched Express, a...

Topics: ERP, Office of Finance, Reporting, Budgeting, Analytics, Business Intelligence, Dashboards, IBM, Uncategorized, CFO, finance, Financial Performance Management

BizNet Enables Enterprise Spreadsheet-Based Reporting

Posted by Robert Kugel on 19 April 2012

I’ve been advocating more intelligent use of spreadsheets for the better part of a decade. Ventana Research coined the term “enterprise spreadsheet” in 2004 to describe software applications that marry a Microsoft Excel user interface with a business rules server and a relational or multidimensional data store. This approach offers the best of both worlds in the sense of taking advantage of...

Topics: Planning, Sales Performance, Social Media, Supply Chain Performance, Sustainability, Reporting, Budgeting, IT Performance, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Intelligence, Business Mobility, Business Performance, Cloud Computing, Customer & Contact Center, Financial Performance, Governance, Risk & Compliance (GRC), Information Applications, Information Management, Workforce Performance, Data, Financial Performance Management, Microsoft Excel, Spreadsheets

Host Analytics Introduces Its Own Business Analytics

Posted by Robert Kugel on 16 April 2012

Host Analytics has added new analytics and reporting resources to its cloud-based performance management suite. Business Analytics will offer a broad set of built-in analytics and reporting capabilities or, for companies with an existing business intelligence infrastructure (from vendors such as IBM, Infor, Oracle or SAP), the option of a self-service approach. I believe these new analytics and...

Topics: Planning, Sales Performance, Reporting, Budgeting, closing, Consolidation, Host Analytics, XBRL, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Financial Performance, Workforce Performance, Data, benchmark, Decision Hub, Financial Performance Management, SEC

SAP Rolls Out Business Planning and Consolidation on HANA at SAPinsider

Posted by Robert Kugel on 19 March 2012

For me, the most significant announcement to come out of the recent SAPinsider conference was the company’s formal release of Business Planning and Consolidation (BPC) running on HANA, SAP’s in-memory computing appliance. For me, HANA is a potential “game changer” for planning, statutory consolidation and other analytics-supported financial processes because of the substantial reduction it...

Topics: Big Data, Mobile, Planning, Sales Performance, SAP, Social Media, Supply Chain Performance, Customer Experience, ERP, GRC, Office of Finance, Budgeting, IFRS, XBRL, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Financial Performance, In-memory, Workforce Performance, finance, Financial Performance Management, GAAP, HANA

Some Ways To Get More Bang for Your IT Buck

Posted by Robert Kugel on 25 January 2012

One of the major issues IT executives face is how to charge their departmental costs back to each part of the business according to their usage. It’s a touchy issue that can be the source of end-user disenchantment with the performance and contribution of the IT organization. Ultimately, charge-back friction can hobble IT’s ability to make necessary investments in new capabilities and become the...

Topics: Performance Management, Office of Finance, Budgeting, Operational Performance, Analytics, Business Analytics, Business Intelligence, Business Performance, CIO, Enterprise Software, Financial Performance, CFO, CEO

Tidemark Reaches the Starting Gate

Posted by Robert Kugel on 03 January 2012

My colleague Mark Smith and I recently chatted with executives of Tidemark, a company in the early stages of providing business analytics for decision-makers. It has a roster of experienced executive talent and solid financial backing. There’s a strategic link with Workday that reflects a common background at the operational and investor levels. As it gets rolling, Tidemark is targeting large and...

Topics: Big Data, Data Warehousing, Master Data Management, Performance Management, Planning, Predictive Analytics, Sales Performance, GRC, Budgeting, Risk Analytics, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Intelligence, Business Mobility, Business Performance, Cloud Computing, Customer & Contact Center, Data Governance, Data Integration, Financial Performance, In-Memory Computing, Information Management, Mobility, Workforce Performance, Risk, Workday, Financial Performance Management, Integrated Business Planning, Strata+Hadoop

Today’s Companies Need Action-Oriented Information Technology Systems

Posted by Robert Kugel on 29 December 2011

Management decision-making typically involves a three-step process of inform, analyze and act. In the earliest days of what came to be known as business intelligence, developers created decision support systems that provided information and analytics to help executives and high-level managers choose the best course of action. Working with numbers rather than gut instinct still is viewed as a best...

Topics: Big Data, Performance Management, Planning, Sales Performance, Supply Chain Performance, Modeling, Office of Finance, Budgeting, closed loop, contingency planning, driver-based, driver-based planning, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Customer & Contact Center, Financial Performance, In-memory, Workforce Performance, best pracices, business value, cash management, challenge, financial planning

Contingency Planning and the Euro’s Collapse

Posted by Robert Kugel on 05 December 2011

I thought of writing a note on this topic when multinational corporations started to withdraw their deposits from eurozone banks, but the pessimism that event engendered was short-lived. Now, as the monetary crisis deepens in Europe, it’s perhaps time to ask what your company would do if parts of its financial system implodes. You may think that your company will not be affected because it...

Topics: Big Data, Performance Management, Planning, Sales Performance, Social Media, Supply Chain Performance, Modeling, Office of Finance, Budgeting, contingency planning, crisis, driver-based, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Customer & Contact Center, Financial Performance, Workforce Performance, best pracices, business value, cash management, challenge, financial planning

Host Analytics Decision Hub Offers Central Financial Repository

Posted by Robert Kugel on 04 November 2011

Host Analytics is taking advantage of one of the inherent advantages that vendors of software as a service (SaaS) have compared to on-premises ones: It’s easier for them to offer their customers data services and shared data repositories. The company’s Decision Hub has been available since last summer. Although it doesn’t break new ground, it is a solid offering of this type and its value should...

Topics: Planning, Sales Performance, Reporting, Budgeting, closing, Consolidation, Host Analytics, Operational Performance, Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Financial Performance, Workforce Performance, Data, benchmark, Decision Hub, Financial Performance Management, SEC

Kinaxis Users Deal with Supply Chain Complexity

Posted by Robert Kugel on 27 October 2011

I recently attended Kinaxis’ users’ group meeting and learned some interesting things. The company, which has been around since 1995, provides software for large corporations with complex supply chains. Over the past decade its product has evolved well past its roots as a material requirements planning (MRP) support tool. It is now an analytics suite that facilitates supply and demand planning,...

Topics: Planning, Sales, Sales Performance, Supply Chain Performance, Office of Finance, Budgeting, Kinaxis, Operational Performance, Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Financial Performance, Supply Chain, demand management, Integrated Business Planning, S&OP

Planning for Fixed-Asset Investment Requires the Right Tool Not Just a Spreadsheet

Posted by Robert Kugel on 20 October 2011

In today’s economy, all companies are contending with a dynamic business environment characterized by volatile commodity prices and exchange rates, a shaky global financial system and slow growth in many countries. Many of them rely heavily on desktop spreadsheets to support the data collection and analysis related to their capital-asset planning. However, spreadsheets have inherent limitations...

Topics: Big Data, Planning, SAP, Office of Finance, Planview, Budgeting, contingency, Operational Performance, Business Performance, Financial Performance, IBM, Oracle, agile, capital spending

A Practical Look at Driver-Based Planning

Posted by Robert Kugel on 12 October 2011

I hadn’t thought about the exact definition of “driver-based planning” until the question came up in the context of our planning benchmark research showing that only 6% of companies with more than 100 employees do driver-based planning. Broadly defined, the term could be applied to the use of any spreadsheet-planning model because these almost always have built-in volume-times-price formulas,...

Topics: Big Data, Performance Management, Planning, Sales Performance, Modeling, Office of Finance, Budgeting, driver-based, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Performance, Financial Performance, Workforce Performance, best pracices, business value, cash management, challenge, financial planning

Just Buying Software Does Not Add Value

Posted by Robert Kugel on 04 October 2011

I read a blog post by Ben Lamorte, VP of marketing and sales at Alight Planning who delivers business and financial planning applications, who askswhy financial reporting tools deliver no business value. This led me to think that there are more than a few ways to waste money buying software, but I want to focus on one of the most common ones: assuming that having a new application will...

Topics: Planning, Sales, Reporting, Budgeting, Operational Performance, Business Collaboration, Business Performance, Financial Performance, Workforce Performance

Rolling Forecasts Are a Good First Step toward Smarter Financial Planning

Posted by Robert Kugel on 06 September 2011

I recently participated in a panel discussion about the rise in the use of rolling forecasts in corporate planning. I’m not surprised by this trend; I have encouraged it. Ever since the financial crisis started three years ago, I’ve been writing that companies should rethink how they plan and budget to respond to increasing business volatility. Rolling forecasts are useful because they...

Topics: Big Data, Performance Management, Planning, Sales Performance, Social Media, Supply Chain Performance, Office of Finance, Budgeting, IBP, Operational Performance, Business Analytics, Business Collaboration, Business Mobility, Business Performance, Cloud Computing, Customer & Contact Center, Financial Performance, Workforce Performance, CFO, COO, Integrated Business Planning

Predictive Analytics Support Human Judgment

Posted by Robert Kugel on 10 June 2011

Predictive analytics can be valuable tools for performance management. When the term is applied to planning or forecasting, many people take it to mean the ability to automate plans or forecasts. It’s true that using predictive analytics correctly is likely to enhance their accuracy, but these techniques do not eliminate the need for judgment; in practice, many organizations may realize more...

Topics: Big Data, Performance Management, Planning, Predictive Analytics, Sales Performance, Supply Chain Performance, Budgeting, Operational Performance, Analytics, Business Analytics, Business Intelligence, Business Performance, Customer & Contact Center, Financial Performance, Information Management, Workforce Performance, Financial Performance Management, Integrated Business Planning

Budgeting Is So Unimportant

Posted by Robert Kugel on 08 June 2011

I think one of best epigrams attributed to Mark Twain is, “Everyone talks about the weather but nobody ever does something about it.” This also has relevance to the situation with corporate planning and budgeting. Bemoaning its lack of value and calling for some sort of change goes back a long way, but few companies have matured their process. In the 1970s something called “zero-based budgeting”...

Topics: Planning, Predictive Analytics, Sales, Sales Performance, Supply Chain Performance, Office of Finance, Budgeting, contingency planning, Operational Performance, Business Analytics, Business Collaboration, Business Performance, Financial Performance, CFO, finance, Financial Performance Management, Integrated Business Planning

IBM Cognos Gets Ready for the Revolution in Analytical Processes

Posted by Robert Kugel on 08 June 2011

Over the past six years big technology corporations have been acquiring all sorts of software companies, accelerating a general consolidation of the software industry since the dot-com boom ended in 2001. The consolidation has been driven in part by the deceleration of technology innovation in the business software market. Technology evolution, however, has been steady and progressed far enough...

Topics: Big Data, Mobile, Planning, Sales Performance, Supply Chain Performance, Budgeting, Operational Performance, Analytics, Business Analytics, Business Collaboration, Business Intelligence, Business Mobility, Business Performance, Cloud Computing, Financial Performance, IBM, In-memory, Workforce Performance, Cognos, acquisition

SAP Advances Enterprise Performance Management in Version 10

Posted by Robert Kugel on 21 May 2011

SAP announced the release of version 10 of its SAP BusinessObjects Enterprise Performance Management (EPM) Solutions suite, an enhanced and updated set of applications and capabilities for executives and managers. In our Value Index assessment of financial performance management suites and my analysis of it last year, Ventana Research gave SAP’s offering the highest score, and this new release...

Topics: Planning, Sales Performance, SAP, Supply Chain Performance, Sustainability, Forecast, Office of Finance, budget, Budgeting, XBRL, Operational Performance, Business Intelligence, Business Performance, Customer & Contact Center, Financial Performance, Governance, Risk & Compliance (GRC), Information Management, Workforce Performance, CFO, agile, budgeting software, CEO, Corporate Finance, Financial Performance Management, Integrated Business Planning

Alight Does Agile Planning

Posted by ISG Software Research on 25 April 2011

Alight Planning sells planning and budgeting software mainly to midsize companies and stresses its software’s ability to support a more effective approach to corporate planning and budgeting. It calls this “agile planning,” a term used to contrast a traditional, highly deterministic method of drawing up and executing plans with an “agile” mindset that is better able to deal with the high level...

Topics: Planning, Sales Performance, Supply Chain Performance, Forecast, Office of Finance, budget, Budgeting, Business Performance, Financial Performance, Workforce Performance, CFO, agile, budgeting software, CEO, Integrated Business Planning

Contingency Planning, Now More than Ever

Posted by Robert Kugel on 27 November 2010

It turns out that some consumer goods manufacturers and retailers are having a hard time finding space on container ships and even finding containers to ship in. This has driven up the cost of shipping these items and at times resulted in deliveries arriving too late for scheduled promotions or seasonal demand peaks. This, during a time of constrained consumer spending in North America and Europe...

Topics: Planning, Budgeting, IBP, Operational Performance, Financial Performance