Here are some insights on NICE drawn from our latest Value Index research, which provides an analytic assessment of how well vendor offerings address buyers’ requirements. The Ventana Research Value Index on Sales Performance Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. We evaluated NICE and eight other vendors in seven categories, five product-related adaptability, capability, manageability, reliability and usability) and two...
Read More
Topics:
Sales,
Customer Experience,
Mobile Technology,
Office of Finance,
Analytics,
Contact Center,
Data,
Sales Performance Management,
Financial Performance Management,
Digital Technology,
Digital Commerce,
Predictive Planning,
Conversational Computing,
collaborative computing,
Subscription Management,
agent management,
intelligent sales,
AI and Machine Learning
I am happy to offer some insights on Qlik drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. TheVentana Research Value Index: Analytics and Business Intelligence 2019is the distillation of a year of market andproduct research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the...
Read More
Topics:
Data Science,
Mobile Technology,
Analytics,
Business Intelligence,
Cloud Computing,
Collaboration,
Digital Technology
I am happy to offer some insights on Microsoft drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. TheVentana Research Value Index: Analytics and Business Intelligence 2019is the distillation of a year of market and product research efforts byVentana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the...
Read More
Topics:
Data Science,
Mobile Technology,
Analytics,
Business Intelligence,
Cloud Computing,
Collaboration,
Digital Technology
I am happy to offer some insights on Looker drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. TheVentana Research Value Index: Analytics and Business Intelligence 2019is the distillation of a year of market and product research efforts byVentana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the...
Read More
Topics:
Data Science,
Mobile Technology,
Analytics,
Business Intelligence,
Cloud Computing,
Collaboration,
Digital Technology,
looker
I am happy to offer some insights on Tableau drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. TheVentana Research Value Index: Analytics and Business Intelligence 2019is the distillation of a year of market and product research efforts byVentana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the...
Read More
Topics:
Data Science,
Tableau,
Mobile Technology,
Analytics,
Business Intelligence,
Cloud Computing,
Collaboration,
Digital Technology
I am happy to offer some insights on Oracle drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. TheVentana Research Value Index: Analytics and Business Intelligence 2019is the distillation of a year of market and product research efforts byVentana Research. We utilized a structured research methodology that includes evaluationcategories designed to reflect the breadth of the...
Read More
Topics:
Data Science,
Mobile Technology,
Analytics,
Business Intelligence,
Cloud Computing,
Collaboration,
Digital Technology
I am happy to offer some insights on Salesforce.com drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. TheVentana Research Value Index: Analytics and Business Intelligence 2019is the distillation of a year of market and product research effortsby Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the...
Read More
Topics:
Data Science,
Mobile Technology,
Analytics,
Business Intelligence,
Cloud Computing,
Collaboration,
Digital Technology
I am happy to offer some insights on SAS drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world...
Read More
Topics:
Data Science,
SAS,
Mobile Technology,
Analytics,
Business Intelligence,
Cloud Computing,
Collaboration,
Digital Technology
I am happy to offer some insights on Yellowfin drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. TheVentana Research Value Index: Analytics and Business Intelligence 2019is the distillation of a year of market and product research efforts byVentana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the...
Read More
Topics:
Data Science,
Mobile Technology,
business intelligence,
Analytics,
Cloud Computing,
Collaboration,
Yellowfin,
Digital Technology
I am happy to share some insight on Domo drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world...
Read More
Topics:
Data Science,
Mobile Technology,
Analytics,
Business Intelligence,
Cloud Computing,
Collaboration,
Domo,
Digital Technology
I am happy to offer some insights on SAP drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world...
Read More
Topics:
Data Science,
SAP,
Mobile Technology,
Analytics,
Business Intelligence,
Cloud Computing,
Collaboration,
Digital Technology
I am happy to share some insight on BOARD drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the...
Read More
Topics:
Data Science,
Mobile Technology,
Analytics,
Business Intelligence,
Cloud Computing,
Collaboration,
Digital Technology,
BOARD International
I am happy to share some insights on Infor based on our latest market Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the...
Read More
Topics:
Data Science,
Mobile Technology,
Analytics,
Business Intelligence,
Cloud Computing,
Collaboration,
Infor,
Digital Technology,
Infor Birst
I am happy to share some insights about IBM drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the...
Read More
Topics:
Data Science,
Mobile Technology,
Analytics,
Business Intelligence,
Cloud Computing,
Collaboration,
Digital Technology
I am happy to offer some insights on MicroStrategy drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Analytics and Business Intelligence 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the...
Read More
Topics:
Mobile Technology,
Analytics,
Business Intelligence,
Cloud Computing,
Collaboration,
Digital Technology
We now are well beyond the year depicted in 2001: A Space Odyssey, a cinematic perspective on the future of artificial intelligence in which HAL 9000, a computer, is able to simulate human behavior and control machines. Anyone reviewing the past two years of marketing around AI in the business technology industry can be forgiven for believing that we have arrived at the futuristic state Stanley Kubrick imagined. We have not.
Read More
Topics:
Big Data,
Data Science,
Mobile,
Customer Analytics,
Customer Engagement,
Customer Experience,
Machine Learning,
Mobile Technology,
Analytics,
Business Intelligence,
Cloud Computing,
Collaboration,
Customer Service,
Data Governance,
Data Integration,
Data Preparation,
Internet of Things,
Contact Center,
Information Optimization,
Digital Technology,
Machine Learning and Cognitive Computing,
Cybersecurity,
Billing and Recurring Revenue,
Workforce Optimization,
collaboration for business
Advancing the potential of any business requires continuous improvement in the processes and technology that support it. Many companies have embraced attempts at a digital transformation, and it’s become a goal to which organizational resources and budgets have been dedicated around the globe.
Read More
Topics:
Big Data,
Data Science,
Mobile,
Sales,
Customer Analytics,
Customer Engagement,
Customer Experience,
Human Capital Management,
Machine Learning,
Marketing,
Marketing Performance Management,
Mobile Technology,
Office of Finance,
Wearable Computing,
Analytics,
Business Intelligence,
Cloud Computing,
Collaboration,
Customer Service,
Data Governance,
Data Integration,
Data Preparation,
Internet of Things,
Contact Center,
Information Optimization,
Product Information Management,
Digital Technology,
Digital Marketing,
Digital Commerce,
Operations & Supply Chain,
Machine Learning and Cognitive Computing,
Pricing and Promotion Management,
Cybersecurity,
Billing and Recurring Revenue,
Workforce Optimization,
collaboration for business,
mobile marketing
I recently attended the MicroStrategy World conference, which was held in Washington, D.C. and it celebrate its 20th anniversary, which is why MicroStrategy hosted the event near its headquarters. Over the past 20 years, the market and technology for business intelligence and analytics have significantly changed, and in several changes, MicroStrategy has been at the forefront. Now is a good time to examine the company’s position in the market and its latest offerings in context of the analytics...
Read More
Topics:
Big Data,
Mobile Technology,
Analytics,
Business Intelligence,
Digital Technology
Our firm regularly explores the impacts of new technologies on business. Analytics is foremost among recently emerging technologies, which our benchmark research consistently confirms. In our research on next-generation sales analytics, fourth-fifths (82%) of participating organizations cited analytics as the most important technology trend for sales; however, several other technologies also are adding power and flexibility to the use of sales analytics.
Read More
Topics:
Big Data,
Sales,
Mobile Technology,
Office of Finance,
Analytics,
Cloud Computing,
Collaboration,
Product Information Management,
Sales Performance Management,
Digital Commerce,
Machine Learning and Cognitive Computing,
Sales Enablement and Execution,
Machine Learning Digital Technology,
Sales Planning and Analytics
I have been following advances in sales analytics since the 1990s. Over the last five years, however, I have seen evolution, not innovation. In most cases the information that analytics provides is too complicated and not contextualized enough for sales people who are not analytics experts to understand, let alone take action on. As I pointed out in my 2017 research agenda on sales, analytics is essential for planning that improves the impacts of sales efforts and meets the goals of the...
Read More
Topics:
Big Data,
Sales,
Mobile Technology,
Office of Finance,
Analytics,
Cloud Computing,
Collaboration,
Product Information Management,
Sales Performance Management,
Digital Commerce,
Sales and Operations Planning,
Machine Learning and Cognitive Computing,
Sales Enablement and Execution,
Machine Learning Digital Technology,
Sales Planning and Analytics
Some 3,000 people attended Domo’s recent customer event, called Domopalooza. That’s nearly double the attendance of the previous event, which my colleague Mark Smith covered. Formerly a bit “stealthy,” Domo has started sharing more information, some of which I’ll pass along, as well as observations about product announcements made at the event.
Read More
Topics:
Data Science,
Mobile,
Mobile Technology,
Analytics,
Business Intelligence,
Cloud Computing,
Collaboration,
Machine Learning and Cognitive Computing,
Machine Learning Digital Technology
I recently attended SAS Institute’s analyst relations conference. There the company provided updates on its financial performance and its Viya platform and a glimpse into some of its future plans.
Read More
Topics:
Big Data,
Data Science,
Mobile Technology,
business intelligence,
Analytics,
Cloud Computing,
Collaboration,
Data Governance,
Data Integration,
Data Preparation,
Internet of Things,
Information Optimization,
Machine Learning and Cognitive Computing,
Machine Learning Digital Technology
In tracking NICE for a decade I have seen the company grow, through a series of acquisitions and product developments, from a vendor largely of workforce management systems to one that offers a full suite of workforce optimization products. It is now advancing what I call a customer experience platform that builds on top of my last coverage of it advancing its efforts. This includes systems to manage assisted channels of engagement (primarily the telephone), digital channels of engagement,...
Read More
Topics:
Big Data,
Customer Analytics,
Customer Engagement,
Customer Experience,
Mobile Technology,
Analytics,
Cloud Computing,
Collaboration,
Customer Service,
Contact Center,
CRM,
Digital Technology
I am happy to provide my personal perspective on the potential of sales organizations, processes and technology to supercharge business activity in 2017. The sales processes of organizations – whether they involve digital commerce or direct or indirect physical selling – should be part of continuous optimization efforts to reach maximum results. To do this, the people leading and running sales processes must be able to use technology that supports their responsibilities and analyzes the crucial...
Read More
Topics:
Big Data,
Sales,
Machine Learning,
Mobile Technology,
Office of Finance,
Analytics,
Cloud Computing,
Collaboration,
Product Information Management,
Sales Performance Management,
Digital Technology,
Digital Commerce,
Operations & Supply Chain,
Sales and Operations Planning,
Machine Learning and Cognitive Computing,
Sales Enablement and Execution,
Sales Planning and Analytics
Senior finance executives and finance organizations that want to improve their performance must recognize the value of technology as a key tool for doing high-quality work. Consider how poorly your organization would perform if it had to operate using 25-year-old software and hardware. Having the latest technology isn’t always necessary, but it’s important for executives to understand that technology shapes a finance organization’s ability to improve its overall effectiveness.
Read More
Topics:
Big Data,
Data Science,
Mobile,
Human Capital Management,
Mobile Technology,
Office of Finance,
Continuous Planning,
Analytics,
Business Intelligence,
Cloud Computing,
Collaboration,
Financial Performance Management,
Price and Revenue Management,
Inventory Optimization,
Operations & Supply Chain,
Enterprise Resource Planning,
Sales and Operations Planning,
Machine Learning and Cognitive Computing,
ERP and Continuous Accounting
Ventana Research analysts recently published our research agendas for 2017. As we put together these plans we think about the forces that are shaping the markets that we cover and then craft agendas that study these issues to provide insights for our community. I’ve been working in the business intelligence (BI) and analytics market for nearly 25 years, and throughout that time the industry has been trying to make analytics useful to increasingly wider audiences. That focus continues to today....
Read More
Topics:
Big Data,
Data Science,
Mobile Technology,
Analytics,
Business Intelligence,
Cloud Computing,
Collaboration,
Internet of Things,
Machine Learning and Cognitive Computing,
Machine Learning Digital Technology
Today’s rapid changes in technology have left many companies behind in the digital transformation that is shaping the future of marketing, sales, commerce and client engagement. At Ventana Research we have seen this change coming, having been close observers and analysts of technological shifts for almost 15 years, providing continuous research and guidance to the technology industry. Now the leading edge is the digital point of engagement with customers through websites and social media....
Read More
Topics:
Customer Experience,
Marketing,
Marketing Performance Management,
Mobile Technology,
Analytics,
Cloud Computing,
Digital Technology,
Digital Marketing
I have been involved in the call center and customer engagement market for more than 25 years, first as a consultant and systems integrator and for the past 11 years as an industry analyst. There have been lots of changes in that time but never as many as in the last 12 to 18 months. A simple illustration of the change is how I group vendors.
Read More
Topics:
Big Data,
Social Media,
Mobile Technology,
Customer Performance,
Business Analytics,
Cloud Computing,
Call Center
Like many other industry observers I’ve heard overblown claims for information technology for decades. However, I’ve also observed that – eventually – reality catches up with vision. Finance and accounting departments are particularly resistant to change, yet because almost no corporations use adding machines or typewriters any more, it’s clear that transformative change can happen. Nonetheless, because users of business computing systems are inundated with “it’s better than ever” promotions by...
Read More
Topics:
Social Media,
Supply Chain Performance,
Human Capital,
Mobile Technology,
Office of Finance,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Cloud Computing,
Financial Performance
Ventana Research has published its Workforce Optimization 2016 Value Index. The Value Index provides a comprehensive evaluation of contact center workforce optimization vendors based on responses to our RFP-like questionnaire, which was constructed using insights gained from our recent benchmark research into workforce optimization and our knowledge of the market. In our definition workforce optimization systems include interaction recording, agent quality management, workforce management,...
Read More
Topics:
Big Data,
Customer Experience,
Mobile Technology,
Customer Performance,
Cloud Computing,
Call Center
Ventana Research has newly published its Mobile Analytics and Business Intelligence 2016 Value Index. The Value Index provides a comprehensive evaluation of vendors and their product offerings across seven categories. In performing that analysis, I realized that this software category is at a crossroads. Once an optional capability often reserved for executives, mobile analytics is becoming a requirement of business users across organizations. The blurring of lines between work and personal...
Read More
Topics:
Mobile Technology,
Business Analytics,
Business Intelligence,
Information Optimization,
Mobile BI, Analytics, Business Intelligence
Imagine how the third Monday in next January looks to leaders in the sales department. That’s the first day of the annual sales kickoff and the excitement level won’t get any higher. New products and services are in the works, lucrative customer contracts are up for renewal, alliance partners are in the house, and qualified opportunities are already flowing through your pipeline. The executive team is expecting big things from sales in the new year and has approved hiring additional people to...
Read More
Topics:
Sales,
Sales Performance,
Human Capital,
Human Capital Management,
Mobile Technology,
CRO,
Analytics,
Business Analytics,
Business Collaboration,
Business Performance,
Financial Performance,
Operational Intelligence
In July Salesforce officially closed on its purchase of digital commerce platform provider Demandware for US$2.8 billion. Salesforce’s executives were interested in acquiring a digital commerce platform, and they claim that Demandware was routinely mentioned in their due diligence of the market. So out came Marc Benioff’s and Salesforce checkbook, and they paid. Handsomely. For that sizeable investment, Salesforce will add Demandware’s SaaS-delivered digital commerce capabilities to its...
Read More
Topics:
Social Media,
Mobile Technology,
Office of Finance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Cloud Computing,
Financial Performance,
Operational Intelligence,
Uncategorized,
Omnichannel, Commerce, Digital kDigital
I recently wrote that companies are struggling to provide omnichannel customer experiences and digital customer service is now seen as a business differentiator. To address these issues, organizations need to change how they use people and processes, and deploy innovative technologies that can support new initiatives. To provide an enterprise-wide solution, contact center systems fall into four categories: communications, business applications, analytics and self-service. Our benchmark research...
Read More
Topics:
Social Media,
Mobile Technology,
Customer Performance,
Cloud Computing,
Uncategorized,
Call Center
In today’s intensely competitive markets, companies must strive to meet customer expectations during every interaction, and interactions occur through many channels. Our benchmark research into next-generation customer engagement finds that customers use up to 17 channels of engagement. Some channels involve assisted service from employees of the company, and some use self-service technologies such as interactive voice response (IVR), websites, mobile apps and social media, also known as...
Read More
Topics:
Mobile Technology,
Customer Performance,
Cloud Computing,
Uncategorized,
Call Center
Businesses and customers are ready for a new generation of digital commerce technology, but implementing it is challenged by significant barriers in two basic categories: technology commoditization and the lack of an IT and business framework for delivering great customer experiences. Regarding the first, for some companies making large IT purchases, the way an enterprise employs CAPEX and OPEX accounting practices to categorize spending on technology may be a deal-breaker when coupled with the...
Read More
Topics:
Sales Performance,
Social Media,
Mobile Technology,
Wearable Computing,
Customer Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Cloud Computing,
Operational Intelligence,
Uncategorized,
Mobile Marketing Digital Commerce
One aspect of living in downtown Chicago is that there’s always something going on. But as distasteful as the subject matter of certain local events can be, some proceedings can inspire perspectives on a number of topics. One that occurs to me is how the retail industry can apply the new generation of mobile and location-based technologies not only to shape the customer experience but even rescue it from challenging situations. On Nov. 30, 2015, the Chicago Tribune reported that the Black...
Read More
Topics:
Social Media,
Mobile Technology,
Wearable Computing,
Customer Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Cloud Computing,
Operational Intelligence,
Uncategorized,
Mobile, Marketing Location Communication
Qlik helped pioneer the visual discovery market with its QlikView product. In some respects, Qlik and its competitors also spawned the self-service trend rippling through the analytics market today. Their aim was to enable business users to perform analytics for themselves rather than building a product with the perfect set of features for IT. After establishing success with end users the company began to address more of the concerns of IT, eventually creating a robust enterprise-grade...
Read More
Topics:
Big Data,
Mobile Technology,
Business Analytics,
Business Collaboration,
Business Intelligence,
Cloud Computing,
Information Management,
Uncategorized,
Qlik, Analytics, Qlik Sense, Qlik, Business intell
Workiva offers Wdesk, a cloud-based productivity application for handling composite documents. I use the term “composite document” to refer to those in which text is created and edited collaboratively by multiple contributors and which incorporates tabular and numerical data from multiple sources in a controlled process. Composite documents often have formats defined by law, regulation or contract and must be created at periodic intervals. To comply with the requirement by the United States...
Read More
Topics:
Mobile Technology,
Business Collaboration,
Business Performance,
Cloud Computing,
Financial Performance,
Governance, Risk & Compliance (GRC),
Uncategorized,
Composite Software
If you’re a sales or marketing executive or manager, your window of business opportunity is closing rapidly. In fact it started closing the day you began your job. Time is not on your side – and your career may well hang in the balance. I want to help you shift that balance to your advantage.
Read More
Topics:
Big Data,
Predictive Analytics,
Sales Performance,
Social Media,
Mobile Technology,
Business Analytics,
Business Collaboration,
Business Performance,
Cloud Computing,
Uncategorized,
Sales, Marketing, Sales Performance Management, Ma
Enterprise messaging is the technology backbone of communications for applications and systems within and between organizations. Both its importance and its complexity are growing as organizations increasingly have to provide real-time responses to business customers and consumers as well as their own business professionals who support them and their internal supply chains. The variety of use cases for enterprise messaging also is growing rapidly, expanding to the Internet of Things (IoT)...
Read More
Topics:
Big Data,
Social Media,
Supply Chain Performance,
Enterprise messaging, Internet of Things, IoT, mid,
Mobile Technology,
Customer Performance,
Operational Performance,
Business Performance,
Cloud Computing,
Governance, Risk & Compliance (GRC),
Information Management,
Operational Intelligence,
Uncategorized,
Information Optimization
For several years I have been advocating that sales organizations adapt their processes and applications to optimize both sales performance and the customer experience. For details see my research agenda for last year. However, it appears that not many sales organizations have responded to this challenge; many can barely maintain their quarterly sales forecasts and monthly pipeline, track progress toward quotas and ensure that sales commissions are processed promptly and paid accurately. A...
Read More
Topics:
Predictive Analytics,
Sales Performance,
Mobile Technology,
Customer Performance,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Performance,
Cloud Computing,
Financial Performance,
Uncategorized,
Financial Performance Management (FPM),
Sales, SFA, SPM, Sales Performance Management, Sal
At the 2015 technology analyst summit in Austin, Texas, analytics and business intelligence software vendor Qlik discussed recent market and product developments and explained its roadmap and strategy for 2016. Discussion topics included its Qlik Analytics Platform and QlikView 12.0, Qlik Sense and Qlik DataMarket, applications built on the platform but also how it is expanding its analytics experience for business.
Read More
Topics:
Big Data,
Mobile Technology,
Business Analytics,
Business Intelligence,
Business Performance,
Governance, Risk & Compliance (GRC),
Information Management,
Operational Intelligence,
Uncategorized,
Information Optimization
Verint is an established vendor of workforce optimization, advanced analytics and self-service products for customer experience management. Recently it announced its acquisition of Contact Solutions, whose products complement Verint’s. The acquisition adds analytics capabilities and fraud detection software, both of Verint will incorporate into its existing products. Contact Solutions also brings to the merger IVR and My:Time, two innovative products that add to Verint’s portfolio for customer...
Read More
Topics:
Mobile Technology,
Customer Performance,
Business Analytics,
Business Collaboration,
Cloud Computing,
Uncategorized,
Call Center
The evolutionary pace of technologies that shape the design of ERP systems has been accelerating over the last couple of years. In addition to cloud computing there is the increasing availability of analytics and reporting integrated into transaction processing systems, which I have noted; support for mobile users; in-context collaboration; and more intuitive user interface (UI) design. Each of these features enhances productivity and the usefulness of ERP software in managing a business. The...
Read More
Topics:
Human Capital Management,
Mobile Technology,
Customer Performance,
Business Collaboration,
Business Performance,
Financial Performance,
Uncategorized
Businesses and their human resource organizations feel pressure to maximize the value of their human capital in today’s intensely competitive world. Many have made or considered investments in new applications that better exploit information to efficiently recruit, engage and retain the best talent. Advanced applications not only advance these processes but also help management assess the performance of the workforce and compensate individuals fairly so that they advance their careers and find...
Read More
Topics:
Big Data,
Predictive Analytics,
Governance,
HCM, HR, HRMS, Workforce Management, Learning Mana,
Human Capital,
Mobile Technology,
Wearable Computing,
Customer Performance,
Business Analytics,
Business Collaboration,
Business Performance,
Cloud Computing,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Management,
Uncategorized,
Financial Performance Management (FPM)
Technology innovation is accelerating faster than companies can keep up with. Many feel pressure to adopt new strategies that technology makes possible and find the resources required for necessary investments. In 2015 our research and analysis revealed many organizations upgrading key business applications to operate in the cloud and some enabling access to information for employees through mobile devices. Despite these steps, we find significant levels of digital disruption impacting every...
Read More
Topics:
Big Data,
Predictive Analytics,
Sales Performance,
Supply Chain Performance,
Governance,
Mobile Technology,
Operational Performance Management (OPM),
Customer Performance,
Operational Performance,
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Cloud Computing,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Applications,
Information Management,
Location Intelligence,
Operational Intelligence,
Uncategorized,
Workforce Performance,
Business Performance Management (BPM),
Financial Performance Management (FPM),
Information Optimization,
Sales Performance Management (SPM)
The imperative to transform the finance department to function in a more strategic, forward-looking and action-oriented fashion has been a consistent theme of practitioners, consultants and business journalists for two decades. In all that time, however, most finance and accounting departments have not changed much. In our benchmark research on the Office of Finance, nine out of 10 participants said that it’s important or very important for finance departments to take a strategic role in...
Read More
Topics:
Big Data,
Planning,
Predictive Analytics,
Social Media,
Governance,
GRC,
Human Capital,
Mobile Technology,
Office of Finance,
Budgeting,
close,
Continuous Accounting,
Continuous Planning,
end-to-end,
Tax,
Tax-Datawarehouse,
Analytics,
Business Analytics,
Business Collaboration,
Business Performance,
CIO,
Cloud Computing,
Financial Performance,
In-memory,
Uncategorized,
CFO,
CPQ,
Risk,
CEO,
Financial Performance Management,
FPM
Throughout the course of our research in 2016, we’ll be exploring ways in which organizations can maximize the value of their data. Ventana Research believes that analytics is the engine and data is the fuel to power better business decisions. Several themes emerged from our benchmark research on incorporating data and analytics into organizational processes, and we will follow them in our 2016 Business Analytics Research Agenda:
Read More
Topics:
Big Data,
Predictive Analytics,
Mobile Technology,
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Cloud Computing,
Information Management,
Operational Intelligence,
Information Optimization
Based in the U.K., mplsystems is a relatively small vendor of contact center in the cloud systems, having fewer than 200 employees, but it has a distinct portfolio of products. Its core product, intelligentContact, is designed for omnichannel customer engagement. Its two other products, Customer Service CRM and Field Service Management, are not typically supported by other vendors in this space. As I dug deeper into the component parts of each of these products, I found other capabilities that...
Read More
Topics:
Customer Analytics,
Customer Engagement,
Customer Experience,
Mobile Technology,
Speech Analytics,
Voice of the Customer,
Customer Performance,
Analytics,
Cloud Computing,
Customer Service,
Uncategorized,
Call Center,
Contact Center,
Contact Center Analytics,
CRM,
Text Analytics
IBM redesigned its business intelligence platform, now called IBM Cognos Analytics. Expected to be released by the end of 2015, the new version includes features to help end users model their own data without IT assistance while maintaining the centralized governance and security that the platform already has. Our benchmark research into information optimization shows that simplifying access to information is important to virtually all (97%) participating organizations, but it also finds that...
Read More
Topics:
Big Data,
Mobile Technology,
Wearable Computing,
Operational Performance,
Analytics,
Business Analytics,
Business Intelligence,
Business Performance,
Governance, Risk & Compliance (GRC),
Information Management,
Operational Intelligence,
Uncategorized,
Visualization,
Cognos,
Information Optimization,
Risk & Compliance (GRC),
Watson,
cognos analytics
Stibo Systems has been providing product information management (PIM) software for decades. Its work has helped many organizations worldwide take control of their product information by developing a master definition that can be published across many channels from Web to digital to print. We recognized its work with customers Delta Faucet and Masco Corp. in our 2015 Ventana Research Leadership Award in Information Management. In 2014 Stibo Systems customer Brady Corp. won a similar award for...
Read More
Topics:
Master Data Management,
Sales,
Sales Performance,
Supply Chain Performance,
Customer Experience,
MDM,
Mobile Technology,
PIM,
Stibo Systems,
Customer Performance,
Operational Performance,
Business Performance,
Cloud Computing,
Financial Performance,
Information Management,
Business Performance Management (BPM),
Financial Performance Management (FPM),
Information Optimization,
Product Information Management
Over the last four years Domo, a new brand in cloud-based data and analytics software, has worked to enable its customers to understand, collaborate and act on data to achieve business results. Led by its founder and CEO, Josh James, the company has worked to deliver software that provides both a good user experience and business value. Recently, at its 2015 customer conference Domopalooza, the company presented itself and its products to the general public. I had a chance to meet with company...
Read More
Topics:
Sales Performance,
Supply Chain Performance,
Human Capital,
Mobile Technology,
Operational Performance Management (OPM),
Operational Performance,
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Cloud Computing,
Collaboration,
Financial Performance,
Governance, Risk & Compliance (GRC),
Domo,
Risk & Compliance (GRC),
SAB Miller
Tableau Software’s annual conference, which company spokespeople reported had more than 10,000 attendees, filled the MGM Grand in Las Vegas. Various product announcements supported the company’s strategy to deliver value to analysts and users of visualization tools. Advances include new data preparation and integration features, advanced analytics and mapping. The company also announced the release of a stand-alone mobile application called Vizable . One key message management aimed to promote...
Read More
Topics:
Big Data,
Tableau,
Mobile Technology,
data viz,
Operational Performance,
Analytics,
Business Analytics,
Business Intelligence,
Business Performance,
Governance, Risk & Compliance (GRC),
Information Management,
Operational Intelligence,
Visualization,
Information Optimization,
Risk & Compliance (GRC)
Supply and demand chain planning and execution have grown in importance over the past decade as companies have recognized that software can meaningfully enhance their competitiveness and improve their financial performance. Sales and operations planning (S&OP) is an integrated business management process first developed in the 1980s aimed at achieving better alignment and synchronization between the supply chain, production and sales functions. A properly implemented S&OP process routinely...
Read More
Topics:
Planning,
SaaS,
Sales,
Sales Performance,
Supply Chain Performance,
Forecast,
Human Capital,
Mobile Technology,
Supply Chain Planning,
Operational Performance,
Analytics,
Business Analytics,
Business Collaboration,
Business Performance,
Cloud Computing,
Financial Performance,
Sales Performance Management (SPM),
Sales Planning,
Supply Chain,
Demand Chain,
Integrated Business Planning,
SCM Demand Planning,
S&OP
Over the last few years, through a combination of acquisitions and internal development, Enghouse Interactive has developed a portfolio of contact center products and services. Recently it announced its product portfolio for 2016. This consists of three core products: CCE, CCSP and EICC. These are updated and rebranded versions of the products I recently wrote about, and each is designed to help different types of organizations maximize the value of every interaction with customers.
Read More
Topics:
Customer Analytics,
Customer Engagement,
Customer Experience,
Mobile Technology,
Speech Analytics,
Customer Performance,
Analytics,
Cloud Computing,
Customer Service,
Uncategorized,
Call Center,
Contact Center,
Contact Center Analytics,
CRM,
Text Analytics
PentahoWorld 2015, Pentaho’s second annual user conference, held in mid-October, centered on the general availability of release 6.0 of its data integration and analytics platform and its acquisition by Hitachi Data Systems (HDS) earlier this year. Company spokespeople detailed the development of the product in relation to the roadmap laid out in 2014 and outlined plans for its integration with those of HDS and its parent Hitachi. They also discussed Pentaho’s and HDS’s shared intentions...
Read More
Topics:
Big Data,
Pentaho,
Mobile Technology,
Wearable Computing,
Operational Performance,
Analytics,
Business Analytics,
Business Intelligence,
Business Performance,
Governance, Risk & Compliance (GRC),
Information Management,
IOT,
Operational Intelligence,
Uncategorized,
Information Optimization,
Risk & Compliance (GRC)
Historically workforce management has been centered on tracking time and attendance, absences and leaves. Organizations view the time and attendance system as the top priority to integrate with the payroll system; in our payroll management benchmark research half (51%) of organizations called it very important. However, only one in five have integrated the two to streamline processes. So limited an administrative and operational focus does not contribute to improving worker productivity or...
Read More
Topics:
Human Capital,
Human Capital Management,
Mobile Technology,
Wearable Computing,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Performance,
Cloud Computing,
Financial Performance,
HR,
Risk & Compliance (GRC),
Workforce Management
The enterprise resource planning (ERP) system is a pillar of nearly every company’s record-keeping and management of business processes. It is essential to the smooth functioning of the accounting and finance functions. In manufacturing and distribution, ERP also can help plan and manage inventory and logistics. Some companies use it to handle human resources functions such as tracking employees, payroll and related costs. Yet despite their ubiquity, ERP systems have evolved little since their...
Read More
Topics:
Big Data,
Microsoft,
SAP,
Social Media,
Supply Chain Performance,
ERP,
FP&A,
Human Capital,
Mobile Technology,
NetSuite,
Office of Finance,
Reporting,
close,
closing,
Controller,
dashboard,
Reconciliation,
Operational Performance,
Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Cloud Computing,
Collaboration,
Financial Performance,
IBM,
Oracle,
Uncategorized,
CFO,
Data,
finance,
Financial Performance Management,
FPM,
Intacct
The emerging Internet of Things (IoT) extends digital connectivity to devices and sensors in homes, businesses, vehicles and potentially almost anywhere. This innovation enables devices designed for it to generate and transmit data about their operations; analytics using this data can facilitate monitoring and a range of automatic functions.
Read More
Topics:
Big Data,
Predictive Analytics,
Mobile Technology,
Operational Performance,
Analytics,
Business Analytics,
Business Intelligence,
Business Performance,
IOT,
Operational Intelligence,
Uncategorized
Ventana Research defines a human resources management system (HRMS) as the set of applications and associated processes that store and manage the employee information used by an organization’s human resources department. New technologies make it possible for the HRMS to perform better and be easier to use by HR professionals and members of the workforce. The range of evolving technologies impacting the development of the HRMS include business analytics, big data, cloud computing, mobile...
Read More
Topics:
Social Media,
Human Capital,
Human Capital Management,
Mobile Technology,
Operational Performance Management (OPM),
Business Collaboration,
Cloud Computing,
Business Performance Management (BPM),
HR,
HRMS
Whatever Oracle’s cloud strategy had been the past, this year’s OpenWorld conference and trade show made it clear that the company is now all in. In his keynote address, co-CEO Mark Hurd presented predictions for the world of information technology in 2025, when the cloud will be central to companies’ IT environments. While his forecast that two (unnamed) companies will account for 80 percent of the cloud software market 10 years from now is highly improbable, it’s likely that there will be...
Read More
Topics:
Microsoft,
Predictive Analytics,
Sales Performance,
SAP,
Supply Chain Performance,
ERP,
Human Capital,
Mobile Technology,
NetSuite,
Office of Finance,
Reporting,
close,
closing,
Controller,
dashboard,
Tax,
Customer Performance,
Operational Performance,
Analytics,
Business Collaboration,
Business Intelligence,
Cloud Computing,
Collaboration,
IBM,
Oracle,
Business Performance Management (BPM),
CFO,
Data,
finance,
Financial Performance Management (FPM),
Financial Performance Management,
FPM,
Intacct
I recently attended my first U.S. Dreamforce, the annual salesforce.com event designed to showcase its products and services as well as those of its partners, and I was impressed. I was told that Dreamforce ‘15 would be big, and it was – just about every hotel, restaurant, meeting room in San Francisco seemed to have been taken over for the week, and still the company had to bring in a cruise ship to accommodate people and events. I was told it would be manic, and it was – more than 100,000...
Read More
Topics:
Big Data,
Sales Performance,
Social Media,
Customer Analytics,
Customer Experience,
Marketing,
Mobile Technology,
Speech Analytics,
Wearable Computing,
Customer Performance,
Analytics,
Business Analytics,
Cloud Computing,
Customer Service,
Call Center,
Contact Center,
Contact Center Analytics,
CRM,
Text Analytics
As I discussed in the state of data and analytics in the cloud recently, usability is a top evaluation criterion for organizations in selecting cloud-based analytics software. Data access of cloud and on-premises systems are essential antecedents of usability. They can help business people perform analytic tasks themselves without having to rely on IT. Some tools allow data integration by business users on an ad hoc basis, but to provide an enterprise integration process and a governed...
Read More
Topics:
Big Data,
Sales Performance,
Software as a Service,
Mobile Technology,
Customer Performance,
Operational Performance,
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Cloud Computing,
Information Management,
Operational Intelligence,
Data
This year presents much opportunity for organizations to use a new generation of technology to compete better, be more efficient in their business operations and engage their workforces to their full potential. We have identified and begun to track the following next-generation technologies: analytics, big data, collaboration, cloud computing, mobile technology and social media, and in 2014 we added wearable computing to the list. In 2015 we will intensify our focus on all of them specifically ...
Read More
Topics:
Big Data,
Sales Performance,
Social Media,
Supply Chain Performance,
Governance,
Mobile Technology,
Wearable Computing,
Operational Performance,
Analytics,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Cloud Computing,
Collaboration,
Customer & Contact Center,
Financial Performance,
Information Applications,
Information Management,
Location Intelligence,
Operational Intelligence,
Workforce Performance,
Risk & Compliance (GRC),
Technology Innovation
At this year’s annual SAP user conference, SAPPHIRE, the technology giant showed advances in its cloud and in-memory computing efforts. It has completed the migration of its conventional application suite and portfolio of tools to operate on SAP HANA, its in-memory computing platform, and made improvements in its cloud computing environment, SAP HANA Enterprise Cloud. The last time I analyzed SAP HANA was when it won our firm’s 2012 Overall IT Technology Innovation Award. Now HANA has been...
Read More
Topics:
Big Data,
Predictive Analytics,
SAP,
Social Media,
Supply Chain Performance,
Teradata,
Mobile Technology,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
CIO,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
HP,
Information Applications,
Information Management,
Workforce Performance,
CFO,
CMO,
SAP EPM,
SAP HANA,
SAP Lumira,
SAPPHIRE,
Tagetik
Organizations succeed through continuous planning to achieve high levels of performance. For most organizations planning is not an easy process to conduct. Planning software is typically designed for only a few people in the process, such as analysts, or organizations might use spreadsheets, which are not designed for business planning across an organization. Most technologies only allow you to examine the past and not plan for the future. For decades organizations have tried to focus planning...
Read More
Topics:
Big Data,
Sales Performance,
Supply Chain Performance,
Mobile Technology,
Operations,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Cloud Computing,
Cloudera,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Applications,
Workforce Performance,
Business Planning,
CFO,
finance,
Tidemark,
Workday
Cloud computing has given business a new way to improve the effectiveness of business processes and ultimately the outcomes of their efforts. In the last five years, business across marketing, customer service, sales, human resources, finance and other areas have embraced the practice of renting access to the applications and technology they need when they need them. Organizations’ use of operational expense budgets helps them get what they need and avoid IT politics or standards that impeded...
Read More
Topics:
Big Data,
Sales Performance,
Social Media,
Supply Chain Performance,
Mobile Technology,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Performance,
CIO,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Information Management,
Workforce Performance,
Business Applications
Read More
Topics:
Big Data,
Sales Performance,
Social Media,
Mobile Technology,
Vitria,
IT Performance,
Operational Performance,
Business Analytics,
Business Intelligence,
Business Performance,
Cloud Computing,
Complex Event Processing,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Applications,
Information Management,
Location Intelligence,
Operational Intelligence
Business intelligence software is supposed to help businesses access and analyze data and communicate analytics and metrics. I have witnessed improvements to BI software over the years, from mobile and collaboration to interactive discovery and visualization, and our Value Index for Business Intelligence finds a mature set of technology vendors and products. But even as these products mature in capabilities, the majority lack features that would make them easy to use. Our recent research on ...
Read More
Topics:
Big Data,
Sales Performance,
Supply Chain Performance,
Mobile Technology,
Natural Language,
Business Technology Innovation,
IT Performance,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Information Management,
Location Intelligence,
Operational Intelligence,
Workforce Performance,
Discovery
The proper use of technology enables businesses to be more efficient. Our recent research into technology for business innovation found that 56 percent indicate innovative technology is very important, yet only 9 percent are very satisfied with theirs, showing plenty of room for improvement. As we enter 2013, businesses have more choices than ever for technology to improve business and IT. Our firm has identified six key technologies that give organizations significant competitive advantages:...
Read More
Topics:
Big Data,
Sales Performance,
Social Media,
Supply Chain Performance,
Mobile Technology,
Social Collaboration,
IT Performance,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
CIO,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Applications,
Information Management,
Location Intelligence,
Operational Intelligence,
Workforce Performance,
CMO,
COO,
CTO
Happy New Year to all my readers and followers. I hope everyone has gotten some rest and is ready for a great 2013. 2012 was a busy year in which we saw a critical inflection point, where an elevated focus on new methods and innovative technological approaches such as big data, business analytics, business and social collaboration, cloud computing, mobile technology and social media become part of the mainstream business and IT dialogue. These technologies are beginning to be part of or...
Read More
Topics:
Big Data,
Sales Performance,
Social Media,
Supply Chain Performance,
Market Research,
Mobile Technology,
Social Collaboration,
IT Performance,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Mobility,
Business Performance,
CIO,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Information Applications,
Information Management,
Location Intelligence,
Operational Intelligence,
Workforce Performance,
Technology
Since the early ’80s, when I personally experienced the transition from written time cards to cards for swiping on a time clock at a grocery retailer I worked at, I have been interested in the software and technology of workforce management. That gives me a perspective not many analysts can match when it comes to transitioning to new technology to help organizations manage and engage workforces. Ventana Research recently completed benchmark research on next-generation workforce management,...
Read More
Topics:
Mobile Technology,
Social Collaboration,
Operational Performance,
Business Performance,
Workforce Performance,
Workforce Analytics,
Workforce Management
Workforce management software vendor Kronos released its financial results at its 15th annual KronosWorks conference (#KronosWorks12) this week. As a private company Kronos had $870 million in revenue for its 2012 fiscal year ending in September, making Kronos one of the largest software and technology companies in the world. Our benchmark research into next-generation workforce management finds the most important technology priorities are collaboration (70%), analytics (68%) and mobility...
Read More
Topics:
Mobile Technology,
Business Analytics,
Business Collaboration,
Cloud Computing,
Information Applications,
Tablets,
Workforce Analytics,
Workforce Management
During its annual industry analyst summit this week, human capital management software vendor SumTotal Systems introduced new heads of finance, marketing and sales, and talked about expanding operations in Europe and Asia-Pacific – all part of a business growth strategy that I am sure the company’s private equity owner is expecting. While I wrote about the company earlier this year, SumTotal now says it has signed up 85 new customers so far in 2012 for its human capital management suite, and...
Read More
Topics:
Social Media,
Human Capital Management,
Mobile Technology,
Recruiting,
Social Collaboration,
Business Analytics,
Business Collaboration,
Business Performance,
Cloud Computing,
Workforce Performance,
Talent Management,
Workforce Management
This week I’m at the 2012 HR Technology Conference (Twitter: #HRTechConf) where the scene is more than cool – it is hip. In the past several years technology for human resources – now more often called human capital management – has transformed from administrative software to applications anyone in the workforce can use to access information about their company, job, goals, performance, pay, benefits and even what they can do to advance in the organization. HR technology is embracing the six...
Read More
Topics:
Sales Performance,
Social Media,
Supply Chain Performance,
Human Capital Management,
Mobile Technology,
Social Collaboration,
Operational Performance,
Business Collaboration,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Workforce Performance,
HR,
Talent Management
I attended Oracle’s annual OpenWorld conference this week. The company claims it holds the world’s largest technology conference, with 50,000 attendees and a million people viewing sessions online. It was a great opportunity to get close to the Oracle Fusion Applications, which the company presented as proven and ready, with customers using them on-premises and in private and public cloud computing usage methods. In keynotes from executives Larry Ellison, Mark Hurd and Thomas Kurian and...
Read More
Topics:
Sales,
Sales Performance,
Salesforce.com,
SAP,
Social Media,
Mobile Technology,
Social Collaboration,
Operational Performance,
Business Analytics,
Business Collaboration,
Business Intelligence,
Business Performance,
Cloud Computing,
Customer & Contact Center,
Information Management,
Oracle,
Workforce Performance,
CRM,
SFA,
Workday,
Workforce Analytics
Read More
Topics:
Sales Performance,
SAP,
Human Capital Management,
Mobile Technology,
Business Analytics,
Business Mobility,
Business Performance,
Business Technology,
CIO,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Information Management,
Information Technology
Informatica has announced a major release, version 9.5, of its software platform, which will be generally available in June. The company’s data integration technologies will support the new generation of computing that includes big data, cloud computing, mobile and social media. These computing environments, which our firm has defined as key business technology drivers for this decade, have a compelling impact on the data that enterprises create and use. Being smart about integrating and...
Read More
Topics:
Big Data,
Supply Chain Performance,
Mobile Technology,
IT Performance,
Business Analytics,
Business Intelligence,
Business Mobility,
Business Performance,
Business Technology,
CIO,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Informatica,
Information Applications,
Information Management,
Information Technology,
Strata+Hadoop
With the release of Business Analytics version 4.5, Pentaho has expanded its platform and tools to address the needs of business and IT. The product has come a long way since the version 4 release less than a year ago, which broke ground in ease of use and support for big-data sources. Advancing beyond its roots in business intelligence, Pentaho Business Analytics 4.5 addresses data discovery, data integration and data mining and provides visual discovery and analytics that operate against...
Read More
Topics:
Big Data,
Pentaho,
Supply Chain Performance,
Mobile Technology,
IT Performance,
Business Analytics,
Business Intelligence,
Business Mobility,
Business Performance,
Business Technology,
CIO,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Applications,
Information Management,
Information Technology,
Strata+Hadoop
Making business use of the vast amount of information on the Web and Internet along with a company’s intranet is no easy task. Kapow Software aims to help by providing tools to define and virtualize access to information, integrate it with other information, such as that in databases, and present it in a useful format. The tool can supply access to data from legacy applications such as PeopleSoft and Siebel, newer applications from Oracle and SAP and applications in cloud computing...
Read More
Topics:
Big Data,
Supply Chain Performance,
Mobile Technology,
IT Performance,
Business Analytics,
Business Intelligence,
Business Mobility,
Business Performance,
Business Technology,
CIO,
Cloud Computing,
Customer & Contact Center,
Financial Performance,
Governance, Risk & Compliance (GRC),
Information Applications,
Information Management,
Information Technology,
Kapow,
Strata+Hadoop
Mobile computing isn’t new anymore. The capabilities of smartphones, among other things, enable businesses to run applications across an enterprise and workers to collaborate across business and social networks. In this endeavor Microsoft was early to market with its Windows CE devices that provided e-mail and Web browsing to phones. For the first years it was a low-level battle among Microsoft, RIM Blackberry and Palm as well as Nokia devices that were used mostly in Europe. In the last few...
Read More
Topics:
Microsoft,
Mobile,
Mobile Applications,
Mobile Technology,
IT Performance,
Operational Performance,
Business Performance,
Business Technology,
CIO,
Mobility,
Digital Technology
Mobile computing isn’t new anymore. The capabilities of smartphones, among other things, enable businesses to run applications across an enterprise and workers to collaborate across business and social networks. In this endeavor Microsoft was early to market with its Windows CE devices that provided e-mail and Web browsing to phones. For the first years it was a low-level battle among Microsoft, RIM Blackberry and Palm as well as Nokia devices that were used mostly in Europe. In the last few...
Read More
Topics:
Microsoft,
Mobile,
Mobile Applications,
Mobile Technology,
Operational Performance,
Business Performance,
Business Technology,
CIO,
Information Management,
Mobility,
Digital Technology