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  • for Month: 2022/05

Kinaxis Optimizes Agile Supply Chain Planning

Posted by Robert Kugel on 26 May 2022
Kinaxis is a sales and operation planning software company headquartered in Ottawa, Canada. Its RapidResponse is an S&OP platform for concurrent planning, designed to integrate an organization’s supply chain planning silos, accelerate planning cycles and optimize supply chain execution to match customer demand. At its recent users’ conference, the company emphasized its continued progress in... Read More

Topics: Continuous Planning, Business Planning, Operations & Supply Chain, Enterprise Resource Planning, continuous supply chain

SingleStore Positions Hybrid Data Processing for Data Intensity

Posted by Matt Aslett on 25 May 2022
I recently described the use cases driving interest in hybrid data processing capabilities that enable analysis of data in an operational data platform without impacting operational application performance or requiring data to be extracted to an external analytic data platform. Hybrid data processing functionality is becoming increasingly attractive to aid the development of intelligent... Read More

Topics: Analytics, Business Intelligence, Cloud Computing, Data, Digital Technology, Analytics and Data, AI and Machine Learning

Data and Analytics Processes: Can We Get Personal?

Posted by David Menninger on 24 May 2022
There is a fundamental flaw in information technology, or at least in the way it is most commonly delivered. Most technology systems are developed under the assumption that all people will use the system primarily in the same way. Sure, there are some options built in — perhaps the same action can be initiated by either clicking on a button, selecting a menu item or invoking a keyboard short-cut.... Read More

Topics: Business Intelligence, Data Management, natural language processing, data operations, Analytics and Data, AI and Machine Learning

Accelerate Business Outcomes with Immuta Data Access Governance

Posted by David Menninger on 19 May 2022
The data governance landscape is growing rapidly. Organizations handling vast amounts of data face multiple challenges as more regulations are added to govern sensitive information. Adoption of multi-cloud strategies increases governance concerns with new data sources that are accessed in real time. Our Data Governance Benchmark Research shows that organizations face multiple challenges when... Read More

Topics: Data Governance, Data Management, data operations

Personalization is Key to Employee Experience and Retention

Posted by ISG Research on 18 May 2022
Personalization is everywhere, from clothes that are selected for us and delivered to our homes, to the ads we see, to the movies we stream. It’s no surprise that employees expect that same level of curated experience in the workplace. And yet, evidence abounds to the contrary. The proverbial black hole of recruiting is still the bane of existence of everyone who has applied for a job online and... Read More

Are Serverless Databases the Best Fit for Your Organization?

Posted by Matt Aslett on 18 May 2022
The server is a key component of enterprise computing, providing the functional compute resources required to support software applications. Historically, the server was so fundamentally important that it – along with the processor, or processor core – was also a definitional unit by which software was measured, priced and sold. That changed with the advent of cloud-based service delivery and... Read More

Topics: Business Continuity, Cloud Computing, Data, Digital Technology, Analytics and Data

The Member of the Sales Team that Technology Forgot

Posted by Stephen Hurrell on 17 May 2022
Many – myself included – have written about the growth in technologies designed to aid in business-to-business sales and sales management by serving sales reps, line managers, executives and operations. But one area that has been ill-served is technical presales, or sales engineering. You may ask why this should matter. Aren’t presales engineers all about demonstrations? How could technology –... Read More

Topics: Office of Revenue

Using External Data in Planning

Posted by Robert Kugel on 12 May 2022
Organizations need to use external data in planning and budgeting, both data and third-party forecasts. This need also extends to external data in training artificial intelligence systems to assist in planning and for predictive analytics. Companies do not live in a vacuum and things occurring outside physical facilities have a direct impact on how an organization performs. Incorporating external... Read More

Topics: Office of Finance, Business Planning, Financial Performance Management

Yugabyte Targets Developers to Accelerate Distributed SQL Database Adoption

Posted by Matt Aslett on 11 May 2022
Over a decade ago, I coined the term NewSQL to describe the new breed of horizontally scalable, relational database products. The term was adopted by a variety of vendors that sought to combine the transactional consistency of the relational database model with elastic, cloud-native scalability. Many of the early NewSQL vendors struggled to gain traction, however, and were either acquired or... Read More

Topics: Business Continuity, Cloud Computing, Data, Digital Technology, Analytics and Data

Work-From-Anywhere Has a Communications Impact

Posted by Keith Dawson on 10 May 2022
Contact centers are undergoing a radical reshuffling of the workforce, partly because the pandemic shifted agents to remote work. But the trends were in place to reorganize the world of work long before the pandemic. Digital contact channels, which are gaining in popularity, require workers that are better informed and capable of handling more complex and interdependent interactions and... Read More

Topics: Customer Experience, Voice of the Customer, Contact Center, agent management

Sage Intacct Moves into Manufacturing to Spur Growth

Posted by Robert Kugel on 06 May 2022
Sage recently announced that it is expanding its Sage Intacct software offering to support discrete manufacturing, with its initial foray into this competitive market centered in France. The move supports the company’s strategy of building out the scope of industries served by its cloud applications to include product-oriented business models and expanding Sage Intacct’s geographic footprint. The... Read More

Topics: Office of Finance, ERP and Continuous Accounting

Oracle Positions to Address Any and All Data Platform Needs

Posted by Matt Aslett on 05 May 2022
I recently described how the operational data platforms sector is in a state of flux. There are multiple trends at play, including the increasing need for hybrid and multicloud data platforms, the evolution of NoSQL database functionality and applicable use-cases, and the drivers for hybrid data processing. The past decade has seen significant change in the emergence of new vendors, data models... Read More

Topics: business intelligence, Analytics, Data Integration, Data, AI and Machine Learning

Technology Trends in Customer Support Software

Posted by Keith Dawson on 03 May 2022
Customer Service and Support (CSS) software is about more than case tracking and trouble tickets. Many organizations view the service call as an opportunity to solidify a positive customer relationship and perhaps enhance the loyalty and value of the customer. That has propelled interest in the emphasis on workflows and automation that now/currently drives CSS, particularly when it comes to... Read More

Topics: Customer Experience, Voice of the Customer, Contact Center

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Mark Smith

Mark Smith

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Robert Kugel

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David Menninger

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Jeff Orr

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Keith Dawson

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Matt Aslett

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Matthew Brown

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Barika Pace

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