If you listen to salesforce.com (SFDC) then you’d have to believe the answer is an emphatic “Yes.” Shortly before Christmas, Kevin Akeroyd, the general manager of salesforce.com’s Jigsaw Data Cloud, tried to convince a group of U.K. analysts that now that Jigsaw is part of SFDC, we can all rush out and put our company and customer data in the cloud and share it effectively with everyone else. And...
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Topics: Salesforce.com, Customer Experience, Customer Information Management, Operational Performance, Customer & Contact Center, Information Management, Call Center, CRM
