ISG Software Research Analyst Perspectives

Currently Showing:

for Topic: Ai Governance

Moving Towards a Holistic Approach to Data Management and Operations

Posted by Matt Aslett on 15 July 2026

As enterprises embracing artificial intelligence move from initial pilots and trial projects through deployment and into production at scale, many are realizing the critical importance of reliable data management and agile, responsive data operations (DataOps) processes to improve trust in the data used for AI and business intelligence. With an emphasis on agility, automation and continuous... Read More

Topics: Operations, Data Intelligence, AI & Technologies, AI & Machine Learning, AI Governance

Personal Productivity AI Versus Enterprise AI

Posted by Robert Kugel on 14 July 2026

In the first stages of any major technology breakthrough, there is often a three-blind-men-describing-an-elephant effect at work. In the case of artificial intelligence (AI), its vast potential has people looking at it from their single perspective to the exclusion of others. It’s that narrow focus that has lent itself to the “Saaspocalypse” meme earlier this year. AI is already having a... Read More

Topics: Office of Finance, Supply Chain Planning, Analytics, Business Planning, Workplace, Enterprise Resource Planning, supply chain management, Digital Business, Generative AI, Customers and CX - Business & Technologies, Employees & HCM - Business & Technologies, Vertical Industry, AI Governance

ServiceNow Reframes AI as Governed Autonomous Work

Posted by Jeff Orr on 04 June 2026

ServiceNow used the Knowledge 26 conference to make a clear market claim: Enterprise AI will not scale through disconnected assistants, isolated copilots or unmanaged agent experiments. It will scale through governed autonomous work tied to workflow execution, operational data, identity controls and measurable business outcomes. That is the right conversation for enterprise IT leaders. The risk... Read More

Topics: ITSM, Cybersecurity, Intelligent Automation, AIOps, IT & Technologies, ADM & DevOps, Platforms, Non-Human Identity, IT Management & Operations, ServiceNow, ESM, Cybersecurity Automation, AI Governance, Autonomous Workforce, ITAM, Identity Governance, Workflow Automation