Aurix is not a widely recognized vendor in the speech analytics market even though its technology powers products provided by companies such as CallCopy, KnoahSoft, NewVoiceMedia and OnviSource. In fact its strategy is to provide the engine that these and other partners use in market-facing speech analytics solutions. Its main product, Aurix speech search SDK, is a search engine that searches...
Read MoreTopics: Customer Experience, Speech Analytics, Voice of the Customer, Customer Relationship Management, Customer Service, Uncategorized, Call Center, Contact Center Analytics, Voice Analytics
