As the global economy transforms into a world of digital services that cross industries, including those that provide value-added services for physical products, managing the complications that arise from digital browsing, selection and purchasing of goods, as well as activation, billing and servicing of accounts, becomes a challenge. Organizations have to not just engage customers but provide satisfying experiences that keep them coming back. Our benchmark research on next-generation customer...
Topics: Sales Performance, Subscription, Recurring Revenue, Zuora, Customer Performance, Operational Performance, Business Analytics, Business Performance, Financial Performance, Uncategorized
