ISG Software Research Analyst Perspectives

The Digital Technology Market Agenda for 2022: Innovation for Business Resilience

Posted by David Menninger on 31 January 2022

I’m proud to share Ventana Research’s 2022 Market Agenda for Digital Technology. Our focus in this agenda is to deliver expertise to help organizations prioritize technology investments that increase workforce effectiveness and organizational agility, ensuring ongoing operations during any type of disruption. Digital technology is a business necessity, as demonstrated throughout 2020 and 2021,... Read More

Topics: Analytics, Cloud Computing, Internet of Things, Data, Digital Technology

The 2022 Value Index for Agent Management Classifies and Rates Vendors

Posted by Keith Dawson on 31 January 2022

Ventana Research is sharing insights gleaned from our latest Value Index research, an assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Agent Management 2022 is the distillation of a year of market and product research by Ventana Research. Drawing on our Benchmark Research, we apply a structured methodology built on evaluation categories that... Read More

Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce

Digital Business Market Agenda for 2022: Resilience and Readiness

Posted by Mark Smith on 28 January 2022

With the announcement of Ventana Research’s 2022 Market Agenda, our expertise in Digital Business continues to advance the market need for effective investments into technology, and I will outline here the key areas of focus to provide insights to organizations that can increase their organizational resilience and workforce readiness. We are proud to provide expertise on ensuring technological... Read More

Topics: Performance Management, Business Continuity, Governance, Risk & Compliance (GRC), Digital transformation, Experience Management, Digital Communications

Ransomware Disaster for UKG & Customers: Business Continuity Required

Posted by Mark Smith on 27 January 2022

The necessity of business continuity came to a reality with the pandemic in early 2020, with the requirement to avoid the risk of interruption to the fundamentals of an organization. I outlined this challenge in my perspective, “The Business Continuity Imperative: The Workforce Experience and Human Capital Management in 2020 and Beyond.” Ensuring that software in cloud computing environments is... Read More

Topics: Cybersecurity, Ransomware, UKG

The Necessity of Revenue Performance Management

Posted by Stephen Hurrell on 27 January 2022

Ventana Research was the first market research firm to focus on the emerging area of sales performance management (SPM), which we define as a coordinated set of sales-related activities, processes and systems that enable organization. Over the past decade, SPM has become more science than art. Properly managing a sales organization requires effective planning, which in turn requires key... Read More

Topics: Sales, Sales Performance Management

Inkling Advances Digital Learning for Operational Effectiveness

Posted by Mark Smith on 26 January 2022

The necessity of learning is essential for every organization to realize the full potential of the workforce. But many organizations treat learning like training or academic instruction to ensure policy or compliance to a minimum level of work performance, instead of continuing career education and improving skills in the operational workflow. The context for where and how workers work is... Read More

Topics: Human Capital Management, Learning, LMS, inkling

Shifts in Agent Management Software Benefit Agent Experiences

Posted by Keith Dawson on 26 January 2022

The 2022 Ventana Research Value Index for agent management software is published, offering interesting observations about how the market is advancing to provide more sophistication to agents and the management of them. The market is now characterized by applications integrated into multifunction suites, a significant change accelerated by the pandemic in the short term and vendor consolidation... Read More

Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Augmented Reality Will Evolutionize Business Computing

Posted by Robert Kugel on 25 January 2022

As with many IT innovations, augmented reality (AR), extended reality (XR) and the related topic of spatial computing had been discussed to death long before they became a practical reality. As a user interface, AR is already well understood in terms of its ability to open vast new vistas in entertainment as well as making physical tasks, such as machinery maintenance and warehouse pick-and-pack,... Read More

Topics: Office of Finance, Digital transformation, natural language processing, extended reality, robotic automation, Collaborative & Conversational Computing

2022 Market Agenda: Digital Business Enables Organizational Resilience

Posted by Mark Smith on 24 January 2022

Ventana Research has announced its market agenda for 2022, continuing the tradition of reliability in our efforts to educate and guide the technology market. Our assessments are backed by our expertise and independence, as we do not share our market agenda or our research – including analyst and market perspectives or our Value Index – with any external party until it is published. We review and... Read More

Topics: Customer Experience, Human Capital Management, Marketing, Office of Finance, Analytics, Data, Digital Technology, Operations & Supply Chain, Office of Revenue, Market Agenda

ThoughtSpot Enables Simpler Analytics with AI and NLP

Posted by David Menninger on 21 January 2022

Organizations today have huge volumes of data across various cloud and on-premises systems which keep growing by the second. To derive value from this data, organizations must query the data regularly and share insights with relevant teams and departments. Automating this process using natural language processing (NLP) and artificial intelligence and machine learning (AI/ML) enables... Read More

Topics: embedded analytics, Analytics, Business Intelligence, Data Integration, Data, natural language processing, data lakes, data operations, AI and Machine Learning

AWS Cloud Data Platform Services Expand Workload Placement Options

Posted by Matt Aslett on 19 January 2022

Few trends have had a bigger impact on the data platforms landscape than the emergence of cloud computing. The adoption of cloud computing infrastructure as an alternative to on-premises datacenters has resulted in significant workloads being migrated to the cloud, displacing traditional server and storage vendors. Almost one-half (49%) of respondents to Ventana Research’s Analytics and Data... Read More

Topics: Analytics, Business Intelligence, Data Governance, Data Integration, Data

Reltio Connects MDM in the Cloud for Business

Posted by David Menninger on 11 January 2022

Organizations today are working with multiple applications and systems, including enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and other systems, where data can easily become fragmented and siloed. And as the organization increases its data sources and adds more systems and custom applications, it becomes challenging to manage the data... Read More

Topics: Analytics, Business Intelligence, Data Governance, Data Integration, Data, Digital Technology, Analytics and Data

Customer Experience Needs Accountability with Executive Leadership

Posted by Keith Dawson on 10 January 2022

The contact center is where much of customer experience management happens, but it is by no means the beginning or end of the CX story. Other departments, notably marketing and revenue, have a stake in what happens during the customer’s lifecycle. Whether it’s developing offers, orchestrating interactions or assessing behavior and intent, handling the complexity of the relationship requires a... Read More

Topics: Customer Experience, Voice of the Customer, Contact Center

Configure, Price and Quote Software Supports Profitability Management

Posted by Robert Kugel on 07 January 2022

Pricing is an issue that almost every for-profit company confronts – and usually agonizes over. Chief financial officers must play a part in setting the strategic direction of pricing in their organization. They should not be involved in tactical pricing decisions because they are not close enough to markets and customers, but they should be part of the strategic design of pricing, especially as... Read More

Topics: Office of Finance, Analytics, Financial Performance Management, Digital Commerce

MongoDB Accelerates Data Platform Cloud Adoption with Atlas

Posted by Matt Aslett on 05 January 2022

The need for data-driven decision-making requires organizations to transform not only the approach to business intelligence and data science but also accelerate the development of new operational applications that support greater business agility, enable cloud- and mobile-based consumption, and deliver more interactive and personalized experiences. To stay competitive, organizations need to... Read More

Topics: Analytics, Cloud Computing, Analytics and Data