ISG Software Research Analyst Perspectives | Product Information Management

Oracle Advances its AI-Enabled Supply Chain Management Suite

Posted by Robert Kugel on 30 October 2024

Oracle announced significant updates to its Fusion Cloud Supply Chain & Manufacturing (SCM) software at the recently held Oracle Cloud World. The application suite includes procurement, inventory management, warehouse management, order management and transportation management. SCM tasks are mostly small-scale and repetitive, yet the processes they support are far from simple. They involve the... Read More

Topics: Product Information Management, Operations & Supply Chain, AI, continuous supply chain, Continuous Supply Chain & ERP, Digital Applications

Resilient Supply Chains and AI to Manage Costs

Posted by Robert Kugel on 23 May 2024

Rebalancing supply chains to improve resiliency has been a focus of enterprises with even moderately complex and long supply chains for the past four years. One aspect of this rebalancing is that it almost always involves higher costs. Volume discounts and bargaining power are reduced when more suppliers are used, or an alternate supplier may have higher factor costs and therefore must charge... Read More

Topics: Continuous Planning, Business Planning, Product Information Management, Operations & Supply Chain, Continuous Supply Chain & ERP

Stibo Systems Facilitates Trust in Data With AI-Driven MDM

Posted by Matt Aslett on 16 April 2024

I previously explained how master data management helps provide trust in data, making it one of the most significant aspects of an enterprise’s strategic approach to data management. More recently, I discussed how it has a role to play in accelerating data democratization as part of data intelligence initiatives. Along with data quality, MDM enables organizations to ensure data is accurate,... Read More

Topics: Product Information Management, Operations & Supply Chain, Analytics and Data

2024 Market Agenda for Operations and Supply Chain: Seize the Opportunity

Posted by Robert Kugel on 29 January 2024

Ventana Research recently announced its 2024 market agenda for Operations and Supply Chain, continuing the guidance we have offered for more than two decades to help enterprises across industries derive optimal value and improved outcomes from business technology. After three years of reacting to disruption, enterprises that have made the right investments and restructured operations are able to... Read More

Topics: Continuous Planning, Product Information Management, Operations & Supply Chain, Property Technology, Supplier Relationship Management, Continuous Supply Chain & ERP

Mining, Intelligence and Monitoring Achieve the Best Process Outcomes

Posted by Robert Kugel on 25 January 2024

Since a majority of today’s workforce wasn’t around in the 1990s, it’s worth noting that “business process reengineering” was all the rage. The purpose was to review, restructure and redesign core business processes to achieve substantial improvements in market and customer responsiveness, productivity, cycle times and quality. One reason for its popularity (beyond being a money spinner for... Read More

Topics: Product Information Management, Operations & Supply Chain, Enterprise Resource Planning, ERP and Continuous Accounting, Continuous Supply Chain & ERP

Reverse Factoring Lubricating the Wheels of Supply Chains

Posted by Robert Kugel on 02 August 2023

We added purchasing, sourcing and payments to our core Office of Finance focus areas this year to reflect new and important opportunities to use technology to gain effectiveness through greater efficiency. Technology continues to lubricate the wheels of commerce, aided by a financial services sector that is constantly innovating, responding to market-driven opportunities to reduce costs, increase... Read More

Topics: Product Information Management, Operations & Supply Chain, Enterprise Resource Planning, ERP and Continuous Accounting, Continuous Supply Chain & ERP

Product Experience Management Value Index Classifies and Rates Vendors

Posted by Mark Smith on 14 March 2023

I am happy to share insights gleaned from our latest Value Index research, an assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Product Experience Management 2023 is the distillation of a year of market and product research by Ventana Research. Drawing on our Benchmark Research, we apply a structured methodology built on evaluation categories... Read More

Topics: Marketing, Product Information Management, Operations & Supply Chain

Product Experience Management Requires Next-Gen Digital Technology

Posted by Mark Smith on 10 March 2023

Having just completed the 2023 Ventana Research Value Index for Product Experience Management, I want to share some of my observations about how the market has advanced over the last two years. The product information management software market is quite mature and products from any of the vendors we assess could be used to effectively deliver information to help your organization improve its... Read More

Topics: Marketing, Product Information Management, Operations & Supply Chain

Product Experience Management Market Requires Digital and Processes Excellence

Posted by Mark Smith on 09 March 2023

Having just completed the 2023 Ventana Research Value Index for Product Experience Management, I want to share some of my observations about how the market has advanced over the last two years. The product information management software (PIM) market is quite mature and products from any of the vendors we assessed can be used to effectively deliver information to help your organization improve... Read More

Topics: Marketing, Product Information Management, Operations & Supply Chain

The 2023 Value Index for Customer Experience Management: Vendor and Product Ratings

Posted by Keith Dawson on 25 January 2023

I am happy to share insights gleaned from our latest Value Index research, an assessment of how well vendors’ offerings meet buyers’ requirements. The 2023 Ventana Research Value Index: Customer Experience Management is the distillation of a year of market and product research by Ventana Research. Drawing on our Benchmark Research, we apply a structured methodology built on evaluation categories... Read More

Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

The 2023 Market Agenda for Marketing: Data Takes Center Stage

Posted by Keith Dawson on 24 January 2023

Ventana Research recently announced its 2023 Market Agenda in the expertise area of Marketing, continuing the guidance we have offered for nearly two decades to help organizations derive optimal value from business technology and improve outcomes. By 2025, one-half of CMOs will realize the essential requirement to market their customer experience (CX) as part of the brand values that contribute... Read More

Topics: Marketing, Product Information Management, Digital Marketing, intelligent marketing

2023 Market Agenda: Greater Agility for a Less Certain World

Posted by Robert Kugel on 20 January 2023

Ventana Research recently announced its 2023 research agenda for Operations and Supply Chain, continuing the guidance we’ve offered for nearly two decades to help organizations across industries derive optimal value and improved outcomes from business technology. Readily available, innovative digital technology can help organizations optimize operations by aligning customer demand with... Read More

Topics: Continuous Planning, Product Information Management, Operations & Supply Chain, Enterprise Resource Planning, continuous supply chain, Property Technology, Supplier Relationship Management

All-Inclusive CX Suites Reveal the Big Picture to Optimize CX Management

Posted by Keith Dawson on 19 January 2023

Having just completed the 2023 Ventana Research Value Index for Customer Experience Management, I want to share some of my observations about how the market has developed. We found that there are many tools available for various needs related to customer management and communication, ranging from marketing tools to contact center systems to data and analytics applications. It is rare to find all... Read More

Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

Why We Need a New Definition for CX Software Platforms

Posted by Keith Dawson on 18 March 2022

The technology underpinning customer experience (CX) is a hodgepodge of tools that have been developed for niche use cases and then expanded to fill broader roles. Examples include the old (CRM, help desk software and speech analytics) and the new (customer data platforms and conversational AI). This is because CX is a set of very specialized processes that happen in different parts of the... Read More

Topics: Customer Experience, Marketing, Marketing Performance Management, Voice of the Customer, Contact Center, Product Information Management, Digital Marketing, agent management, intelligent marketing, Digital Experience Platform

The 2022 Market Agenda for Marketing: A Digital Experience Revolution

Posted by Keith Dawson on 04 February 2022

Ventana Research recently announced its 2022 Market Agenda in the expertise area of Marketing, continuing the guidance we have offered for nearly two decades to help organizations derive optimal value from business technology and improve outcomes. Marketing technology has enabled chief marketing officers to oversee teams that orchestrate more effective and sophisticated communication and customer... Read More

Topics: Marketing, Marketing Performance Management, Product Information Management, Digital Marketing, intelligent marketing, Digital Experience Platform

2022 Market Agenda: Increasing Supply Chain Agility and Resilience

Posted by Robert Kugel on 02 February 2022

Ventana Research recently announced its 2022 research agenda for Operations and Supply Chain, continuing the guidance we’ve offered for nearly two decades to help organizations across industries derive optimal value from business technology and improve outcomes. Readily available innovative digital technology can help organizations optimize operations by aligning customer demand with fulfillment... Read More

Topics: Continuous Planning, Product Information Management, Operations & Supply Chain, Enterprise Resource Planning, continuous supply chain, Property Technology, Supplier Relationship Management

The 2022 Value Index for Agent Management Classifies and Rates Vendors

Posted by Keith Dawson on 31 January 2022

Ventana Research is sharing insights gleaned from our latest Value Index research, an assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Agent Management 2022 is the distillation of a year of market and product research by Ventana Research. Drawing on our Benchmark Research, we apply a structured methodology built on evaluation categories that... Read More

Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce

Shifts in Agent Management Software Benefit Agent Experiences

Posted by Keith Dawson on 26 January 2022

The 2022 Ventana Research Value Index for agent management software is published, offering interesting observations about how the market is advancing to provide more sophistication to agents and the management of them. The market is now characterized by applications integrated into multifunction suites, a significant change accelerated by the pandemic in the short term and vendor consolidation... Read More

Topics: Customer Experience, Voice of the Customer, Contact Center, Product Information Management, Digital Commerce, Subscription Management, agent management

The Transformation of Account-Based Marketing for Revenue Optimization

Posted by Keith Dawson on 29 September 2021

Account-based marketing (ABM) serves as a model for how a complex manual activity can be improved and automated. That does not mean it always goes well. ABM is a practice that many B2B marketers swear by, but it can be very difficult to get a technology-enhanced ABM program up and running. ABM is a method of identifying B2B targets for marketing communications and outreach based on specific... Read More

Topics: Marketing, Marketing Performance Management, Product Information Management, Digital Marketing, intelligent marketing, Digital Experience Platform

BillingPlatform Bolsters the Rise of Subscription Services

Posted by Stephen Hurrell on 22 September 2021

Subscription management and billing services help organizations offer unique benefits and enhance delivery to customers. By making services more personalized, organizations can acquire – and retain – more customers. Many business-to-business companies are shifting to a subscription business model to remain competitive, imposing new requirements on vendors to support pricing models that address... Read More

Topics: Sales, Office of Finance, Continuous Planning, embedded analytics, Analytics, Business Intelligence, Business Planning, Product Information Management, Digital Commerce, Operations & Supply Chain, Enterprise Resource Planning, ERP and Continuous Accounting, natural language processing, revenue and lease accounting, continuous supply chain, Subscription Management, partner management, Process Mining, Streaming Analytics, Supplier Relationship Management, AI and Machine Learning