Enterprise customer experience (CX) usually focuses on the moment of communication between a customer and a business, assessing the customer’s state of mind and the outcomes of specific, limited interactions. But there’s another important context that drives customer behavior, and that’s the on-site experience of technical support. Field service is often out of the line of sight of CX planners,...
Read MoreTopics: Internet of Things, IOT, Augmented Reality, AR, Customers and CX - Business & Technologies, Field Service Management, Technician
