ISG Software Research Analyst Perspectives

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for Topic: Healthcare

Healthcare CRM Software Innovation with AI

Posted by Mark Smith on 30 March 2026

Healthcare organizations are increasingly investing in customer relationship management (CRM) technologies to support patient engagement, service operations and care coordination across complex healthcare ecosystems. As care delivery expands across hospitals, outpatient services, digital health platforms and virtual care channels, organizations must manage interactions across scheduling systems,... Read More

Topics: Healthcare, AI & Technologies

Healthcare CRM Software Transformation with AI

Posted by Mark Smith on 27 March 2026

The healthcare industry is increasingly modernizing its customer relationship management (CRM) platforms and software investments to support patient engagement, care coordination and service operations. As care delivery expands across hospitals, outpatient services, digital health and payer-provider ecosystems, managing patient relationships across fragmented systems has become more complex.... Read More

Topics: Healthcare, AI & Technologies

Minimize Costs with Supply Chain Agility and AI

Posted by Robert Kugel on 26 August 2025

The era of ever-liberalizing trade that began in earnest in the 1950s (albeit with periodic ups and downs) came to an epochal end in the 2010s. Over the past decade, the ever-more demanding environment for supply chain planning and execution has forced enterprises to take a more strategic approach to managing these processes. The need for resiliency and adaptability in a rapidly changing world... Read More

Topics: Supply Chain Planning, Business Planning, Enterprise Resource Planning, supply chain management, Manufacturing, Healthcare, Generative AI, AI and Machine Learning, Automotive, Business & Technologies, CPG & Retail, Supply Chain and Operations