ISG Software Research Analyst Perspectives | Collaborative & Conversational Computing

Harnessing Generative AI: Fueling Collaboration and Conversation

Posted by Jeff Orr on 14 June 2023

A lot has been written about the definition of generative artificial intelligence (AI) and large language models (LLMs), though less has been written about the business considerations for an organization to evaluate adopting and implementing these technologies. And more importantly, does the technology align with the Office of the CIO objectives and the goals of the business? The value of... Read More

Topics: Digital Technology, natural language processing, Collaborative & Conversational Computing, AI and Machine Learning

Make Better Decisions with Collaborative Analytics

Posted by David Menninger on 19 April 2023

In my perspective on decision intelligence, I lamented the fact that business intelligence technologies have left the rest of the exercise to the reader for too long. Making a decision is a process that involves many steps and many people. Decision-making is so complicated and divorced from day-to-day business processes that organizations have had to create entirely separate teams to focus on the... Read More

Topics: business intelligence, Analytics, Digital Technology, Collaborative & Conversational Computing, Analytics and Data

The 2023 Market Agenda for Analytics: Empowering Workforces to Engage

Posted by David Menninger on 17 January 2023

Ventana Research recently announced its 2023 Market Agenda for Analytics, continuing the guidance we have offered for nearly two decades to help organizations derive optimal value from technology investments to improve business outcomes. It has been exciting to follow innovations in the analytics market, but for businesses, capitalizing on these innovations can be challenging. To support this, I... Read More

Topics: embedded analytics, Analytics, Business Intelligence, Data, Digital Technology, natural language processing, Process Mining, Collaborative & Conversational Computing, Analytics and Data

2023 Digital Technology Market Agenda: Innovation for Digital Agility

Posted by David Menninger on 11 January 2023

I’m proud to share Ventana Research’s 2023 Market Agenda for Digital Technology. Our focus in this agenda is to deliver expertise to help organizations prioritize technology investments that improve customer, partner and workforce experiences while also increasing organizational effectiveness and agility. Digital technology is a business necessity, as demonstrated throughout the pandemic. It... Read More

Topics: Analytics, Cloud Computing, Internet of Things, Data, Digital Technology, blockchain, mobile computing, extended reality, robotic automation, Collaborative & Conversational Computing, AI and Machine Learning

Augmented Intelligence Reduces Dependency on AI/ML Skill Sets

Posted by David Menninger on 15 September 2022

Business intelligence has evolved. It now includes a spectrum of analytics, one of the most promising of which has been described as augmented intelligence. Some organizations have used the term to describe the practical reality that artificial intelligence with machine learning is not replacing human intelligence, but augmenting it. The term also represents the application of AI/ML to make... Read More

Topics: Analytics, Business Intelligence, natural language processing, Collaborative & Conversational Computing, Analytics and Data, AI and Machine Learning

Improving the State of Analytics in Organizations

Posted by David Menninger on 24 February 2022

Despite all the advances organizations have made with respect to analytics, our most recent research shows the majority of the workforce in the majority of organizations are not using analytics and business intelligence (BI). Less than one-quarter (23%) report that one-half or more of their workforce is using analytics and BI. This is a problem. It means organizations are not enabling their... Read More

Topics: Sales, business intelligence, embedded analytics, Analytics, Data, Sales Performance Management, Digital Technology, Digital Commerce, natural language processing, Subscription Management, partner management, Collaborative & Conversational Computing

The 2022 Market Agenda for Analytics: Enabling Actions and Effective Insights

Posted by David Menninger on 03 February 2022

Ventana Research recently announced its 2022 Market Agenda for Analytics, continuing the guidance we have offered for nearly two decades to help organizations derive optimal value from technology investments in order to improve business outcomes. It has been exciting to follow innovations in the analytics market, but for businesses, it can be challenging to stay on top of these changes and find... Read More

Topics: embedded analytics, Analytics, Business Intelligence, Digital Technology, natural language processing, Process Mining, Collaborative & Conversational Computing, Analytics and Data

Augmented Reality Will Evolutionize Business Computing

Posted by Robert Kugel on 25 January 2022

As with many IT innovations, augmented reality (AR), extended reality (XR) and the related topic of spatial computing had been discussed to death long before they became a practical reality. As a user interface, AR is already well understood in terms of its ability to open vast new vistas in entertainment as well as making physical tasks, such as machinery maintenance and warehouse pick-and-pack,... Read More

Topics: Office of Finance, Digital transformation, natural language processing, extended reality, robotic automation, Collaborative & Conversational Computing