ISG Software Research Analyst Perspectives

Unit4 Prevero Provides a Practical Alternative to Spreadsheets

Posted by Robert Kugel on 22 September 2017

In 2016 Unit4 acquired Prevero, a financial performance management software company. The acquisition reflects a trend toward the convergence of transactional and analytical business applications. ERP and financial management software vendors increasingly are adding analytic capabilities – especially in financial performance management (FPM) – to the core functions of transaction processing and... Read More

Topics: Marketing, Office of Finance, Continuous Planning, Analytics, Business Intelligence, Cloud Computing, Collaboration, Workforce Management, Financial Performance Management, FPM, Work and Resource Management, Operations & Supply Chain, Sales Planning and Analytics

Workiva’s Wdesk Supports Expanded ASC 606 Disclosures

Posted by Robert Kugel on 06 September 2017

Workiva’s Wdesk, a cloud-based productivity application for handling composite documents, will have a larger role to play as companies adopt new revenue recognition standards governing accounting for contracts. The Financial Accounting Standards Board (FASB), which administers Generally Accepted Accounting Principles in the U.S. (US-GAAP), has issued ASC 606 and the International Accounting... Read More

Topics: close, closing, XBRL, CFO, Document Management, SEC, 10Q, SEDAR, Composite document

Hortonworks Helps IBM Big Data Potential with Hadoop

Posted by David Menninger on 04 September 2017

Recently Hortonworks announced some significant additions to its products at the DataWorks Summit. These additions reflect the fact that the big data market continues to evolve, as I have previously written. Along with this evolution, the focus is changing from the technical aspects of storing and managing very large amounts of data to applying analytics to the data to improve business outcomes.... Read More

Topics: Big Data, Machine Learning, Analytics

Five9 Launches Global Engagement Center

Posted by ISG Research on 03 September 2017

Our benchmark research into next-generation customer engagement shows the telephone is far from dead as a channel of customer engagement. Although the research shows other channels are likely to grow more quickly over the next two years, nearly half (46%) of organizations said they expect to see significant or some growth in the volume of calls they need to handle. So, as well as supporting... Read More

Topics: Customer Analytics, Customer Engagement, Customer Experience, Customer Service, Contact Center, Omnichannel, Workforce Optimization, Revenue

Centage’s Budget Maestro Version 9 is a Big Step Forward

Posted by Robert Kugel on 03 September 2017

Centage recently released Budget Maestro Version 9, a complete revamping of its longstanding budgeting application designed for midsize companies. The software, now offered as a multitenant cloud-based offering, delivers several structural improvements that can enhance the effectiveness of a company’s planning processes and at the same time is easier to use. Budget Maestro Version 9 is designed... Read More

Topics: Planning, Reporting, Budgeting, Consolidation, Analytics, Business Planning, headcount planning

Natural Language Generation Broadens the Reach of Analytics and BI

Posted by David Menninger on 01 September 2017

Natural language generation (NLG), the process of generating text or narratives based on a set of data values, can reach a broader audience. NLG narratives can be used for a variety of purposes, but in this perspective I focus on how NLG can be used to enhance business intelligence (BI) processes. In the case of BI, NLG can be used to explain what has happened and why it is happening, and even... Read More

Topics: Machine Learning, Natural Language, Analytics, Business Intelligence