ISG Software Research Analyst Perspectives

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for Topic: It Service Management

ServiceNow Puts AI to Work at Knowledge 2024 Conference

Posted by Jeff Orr on 17 June 2024

ServiceNow is a global software provider that has developed a cloud computing platform that helps organizations manage digital workflows for enterprise operations. The provider uses its annual Knowledge user conference to educate customers and showcase product announcements. Ventana Research had the opportunity to attend the Knowledge 2024 event and provides this analyst perspective to summarize... Read More

Topics: IT Service Management, Digital Technology, natural language processing, AI and Machine Learning

The Decomplexification of IT: Simplifying Enterprise Technology

Posted by Jeff Orr on 21 May 2024

The technology landscape for enterprise IT faces a daunting challenge: complexity. As systems grow more intricate, organizations must actively seek ways to simplify the technology stack. This process, known as decomplexification, is crucial for enhancing efficiency, security and collaboration within an enterprise. Decomplexification—a term that encapsulates the act of simplifying—has become a... Read More

Topics: Cloud Computing, IT Service Management, Digital Technology, DevOps and Platforms

2024 Digital Technology Market Agenda: Modernization for IT and CIO

Posted by Jeff Orr on 01 February 2024

Ventana Research recently announced its 2024 Market Agenda for Digital Technology. This agenda is designed to provide expertise to enterprises across various industries, helping them prioritize technology investments that enhance workforce effectiveness, customer engagement and enterprise agility. Digital Technology is especially important for CIO and Chief Digital Officers looking to rationalize... Read More

Topics: Business Continuity, Cloud Computing, IT Service Management, Digital Technology

Analytics for IT: Cobbler’s Children Need Shoes

Posted by ISG Research on 12 May 2011

As part of our largest-ever research study on business analytics, which surveyed more than 2,600 organizations covering the maturity and competency of business, IT and vertical industries, we looked at how IT is applying analytics to support their own business activities. One of the things we found is that, charged with enabling business units to use information systems as effectively as... Read More

Topics: Predictive Analytics, IT Performance, Analytics, Business Analytics, Business Intelligence, Business Performance, Information Applications, Information Management, Information Technology, IT Analytics, IT Service Management, ITIL, ITSM, IT Performance Management (ITPM)