Enterprise IT leaders are committing seven-figure budgets to "AI-powered" platforms across ITSM, security and cloud management categories. These contracts promise autonomous remediation, intelligent triage and predictive insights. The problem: most CIOs and CISOs can't articulate what the embedded AI actually does or whether it delivers measurable ROI beyond the software provider's deck.
Read MoreTopics: procurement, Generative AI, IT & Technologies, Platforms, Bias, AI & Machine Learning, Due Diligence, Autonomous Decision, Training Data, Time-to-Value
