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  • for Topic: Digital Transformation

Digital Business Market Agenda for 2023: Effectiveness and Engagement

Posted by Mark Smith on 25 January 2023
With Ventana Research’s 2023 Market Agenda, we continue the guidance we’ve offered for two decades to help organizations derive maximum value from digital business technology investments. Through our market research and expertise, we identify trends and best practices and share insights on how to achieve technological effectiveness, particularly in key processes and systems to engage the... Read More

Topics: Performance Management, Business Continuity, Digital transformation, Experience Management, Digital Communications, Sustainability and ESG

IBM Planning Analytics Enables Agility Based on Insight

Posted by Robert Kugel on 18 November 2022
IBM Planning Analytics with Watson is a comprehensive, cloud-based business planning application that supports what Ventana Research calls integrated business planning. We coined this term in 2007 to describe a high-participation approach to business planning that integrates strategy, operations and finance. Our Next Generation Business Planning Benchmark Research demonstrated the value of IBP:... Read More

Topics: Predictive Analytics, Office of Finance, embedded analytics, Business Intelligence, Business Planning, Financial Performance Management, Watson, Digital transformation, AI and Machine Learning

Real-Time Data Processing Requires More Agile Data Pipelines

Posted by Matt Aslett on 26 April 2022
I recently wrote about the importance of data pipelines and the role they play in transporting data between the stages of data processing and analytics. Healthy data pipelines are necessary to ensure data is integrated and processed in the sequence required to generate business intelligence. The concept of the data pipeline is nothing new of course, but it is becoming increasingly important as... Read More

Topics: Analytics, Business Intelligence, Data Governance, Data Integration, Data, Digital Technology, Digital transformation, data lakes, data operations, Streaming Data Events, Analytics and Data, AI and Machine Learning

The Benefits of Data Mesh Extend to Organizational and Cultural Change

Posted by Matt Aslett on 29 March 2022
Data mesh is the latest trend to grip the data and analytics sector. The term has been rapidly adopted by numerous vendors — as well as a growing number of organizations —as a means of embracing distributed data processing. Understanding and adopting data mesh remains a challenge, however. Data mesh is not a product that can be acquired, or even a technical architecture that can be built. It is... Read More

Topics: Analytics, Business Intelligence, Data Governance, Data Integration, Data, Digital Technology, Digital transformation, data lakes, data operations, Streaming Data Events, Analytics and Data

Digital Business Market Agenda for 2022: Resilience and Readiness

Posted by Mark Smith on 28 January 2022
With the announcement of Ventana Research’s 2022 Market Agenda, our expertise in Digital Business continues to advance the market need for effective investments into technology, and I will outline here the key areas of focus to provide insights to organizations that can increase their organizational resilience and workforce readiness. We are proud to provide expertise on ensuring technological... Read More

Topics: Performance Management, Business Continuity, Governance, Risk & Compliance (GRC), Digital transformation, Experience Management, Digital Communications

Augmented Reality Will Evolutionize Business Computing

Posted by Robert Kugel on 25 January 2022
As with many IT innovations, augmented reality (AR), extended reality (XR) and the related topic of spatial computing had been discussed to death long before they became a practical reality. As a user interface, AR is already well understood in terms of its ability to open vast new vistas in entertainment as well as making physical tasks, such as machinery maintenance and warehouse pick-and-pack,... Read More

Topics: Office of Finance, Digital transformation, natural language processing, extended reality, robotic automation, Collaborative & Conversational Computing

Cockroach Labs Brings Developers and Serverless Database Together

Posted by Matt Aslett on 02 December 2021
Breaking into the database market as a new vendor is easier said than done given the dominance of the sector by established database and data management giants, as well as the cloud computing providers. We recently described the emergence of a new breed of distributed SQL database providers with products designed to address hybrid and multi-cloud data processing. These databases are... Read More

Topics: Cloud Computing, Data, Digital Technology, Digital transformation, Analytics and Data

Digitally Transform Purchasing to Improve Performance

Posted by Robert Kugel on 05 November 2021
Digital transformation of the Office of Finance has been a recurring theme for several years, but adoption accelerated when offices were locked down and organizations had to collaborate remotely. It involves shifting manual work, often completed via spreadsheets circulating in emails, to software and systems for improved performance. A practical approach to the transformation process involves a... Read More

Topics: Performance Management, Office of Finance, Digital transformation

NICE CXi Is a Pivot to the Post-Contact Center World

Posted by Keith Dawson on 04 November 2021
When NICE acquired inContact in 2016, it began a transformation that saw it broaden its product offering and positioned itself to play a larger role in the contact center and customer experience industries. It was a prescient move, creating a firm that could supply end-to-end contact center functionality in the cloud. And it anticipated today’s market dynamic, in which NICE and its competitors... Read More

Topics: Customer Experience, Voice of the Customer, Business Continuity, Analytics, Contact Center, Data, Digital transformation, agent management, Experience Management, AI and Machine Learning

Digital Communication Platforms Enable Better Work and Customer Experiences

Posted by Mark Smith on 30 October 2021
The age of digital communication platforms is upon us. The need has never been greater for an open and secure platform that satisfies the demand for enterprise-grade business and technology requirements. Overcoming today’s technology challenges is possible with a next-generation cloud-based delivery model that is both extensible and reliable. Organizations considering a digital communication... Read More

Topics: Customer Experience, Business Continuity, Contact Center, Digital transformation, Experience Management, Digital Communications

Maximize Workforce Value with Technology for Work Management

Posted by Mark Smith on 27 October 2021
To maximize the value of the workforce and the work conducted, organizations need to increase the effectiveness of workers assigned to critical, interrelated tasks. Doing so requires a commitment to planning the best use of workers and resources. Failing to do so can limit an organization’s ability to reach essential milestones and complete work related to business processes with customers,... Read More

Topics: Business Continuity, Operations & Supply Chain, Digital transformation

The Business of Work Management

Posted by Mark Smith on 25 October 2021
As the pace of digital innovation has accelerated, many organizations have found it harder to manage the portfolio of work conducted by the workforce to ensure timeliness and mitigate the risk of increased costs and resources. The challenges in managing the work related to project plans are not only to ensure the timeliness in performing and tracking the individual tasks and activities every... Read More

Topics: Business Continuity, Operations & Supply Chain, Digital transformation

The Digital Awakening of Business Process Intelligence

Posted by Mark Smith on 21 October 2021
The work environment today demands that your organization advances the efficiency to execute business processes for continuous operations to have a positive impact on business performance. The capability to be responsive to any range of minor to disruptive business events is required to support business continuity and level of organizational readiness to meet the needs of digital business.... Read More

Topics: Customer Experience, Voice of the Customer, embedded analytics, Analytics, Business Intelligence, Cloud Computing, Contact Center, Data, Digital Technology, Operations & Supply Chain, Enterprise Resource Planning, Digital transformation, natural language processing, continuous supply chain, agent management, Process Mining, Streaming Analytics, Experience Management, AI and Machine Learning

Strategic Planning for Performance Management

Posted by Mark Smith on 12 October 2021
Strategic planning has always been difficult. But it is even more so in this age of rapid digital transformation and the pressure of business continuity, which has introduced disruptive changes. What’s needed, ironically, is a methodical approach to how an organization manages strategic planning to allow for beneficial disruption that is not avoidable, balancing finance and operations, engaging... Read More

Topics: Performance Management, Business Continuity, Digital transformation, Experience Management, Digital Communications

Digital Business Market Agenda for 2021 and Beyond

Posted by Mark Smith on 24 February 2021
With the announcement of Ventana Research market agenda, a new expertise in Digital Business has been launched, I will outline the areas of focus that provide insights to organizations that can be used to optimize technology, increase agility and organizational readiness. We are proud to provide expertise on digital effectiveness through our research and insights on trends and best practices.... Read More

Topics: Performance Management, Governance, Business Continuity, Risk, Digital transformation, Experience Management, Digital Communications

PTC Brings Innovation to Product Experiences

Posted by Mark Smith on 21 December 2020
Augmented reality (AR) is a critical component of digital technology. The role of AR is to virtualize the visualization and engagement of assets and products with information that can enhance the value of it for many purposes including manufacturing, marketing, sales and service. Consider how manufacturing and field service organizations are starting to use AR technology for hands-free call-up of... Read More

Topics: Sales, Business Continuity, Internet of Things, Business Planning, Digital Technology, Operations & Supply Chain, Digital transformation, mobile computing, extended reality

Business Continuity: Establishing organizational readiness for business resilience

Posted by Mark Smith on 30 November 2020
Through 2021, one-half of organizations will realize that digital transformation (DX) investments have not met the organizational readiness requirements of business continuity, leading to a new focus on innovative digital technologies that more reliably sustain operations. Which processes does your organization need to prioritize most to operate continuously? Who are the organization’s... Read More

Topics: Business Continuity, Business Planning, Digital transformation

Why All the Fuss about Customer Journey Maps?

Posted by ISG Research on 20 October 2017
A few years ago, we carried out benchmark research into customer service best practices. A key element of the research was to compare the approaches of the nearly three-fifths (58%) of organizations that described themselves as very customer-focused and the remaining two-fifths (42%) that are not so focused on their customers. Our analysis uncovered differences in two related areas: the use of... Read More

Topics: Customer Analytics, Customer Engagement, Customer Experience, Customer Service, Contact Center, Customer Journey Maps, Digital transformation

Zuora Maximizes Potential of Subscription Billing Portfolio

Posted by ISG Research on 12 October 2017
At the recent Zuora Subscribed17 London event, Founder and CEO Tien Tzuo took about 10 minutes to demonstrate that over the last 12 months the subscription economy has grown considerably and assert that Zuora is committed to supporting organizations that make the transition to such a business model. The numbers Tzuo presented were impressive but more striking still was the understanding that... Read More

Topics: Customer Analytics, Customer Engagement, Customer Experience, Billing and Recurring Revenue, Digital transformation

Aspect Software Makes Progress with New Customer Engagement Center

Posted by ISG Research on 02 August 2017
Not many years ago, building and running a contact center was a complex task. Organizations typically had to license all the systems they required (most of them proprietary and on-premises), customize them to meet their requirements and integrate them into a workable architecture. But beyond all the systems issues, the key to running the center was forecasting the right number of skilled agents... Read More

Topics: Customer Analytics, Customer Engagement, Customer Experience, Customer Feedback Management, Customer Service, Contact Center, Omnichannel, Robotic Process Automation, Customer Journey Maps, Billing and Recurring Revenue, Workforce Optimization, Digital transformation

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