Recently I read that each person has an average of 1.8 devices connected to the Internet, and this number is likely to grow as people continue to buy smartphones and tablets. In parallel, the number of apps available in the various app stores is growing exponentially, with the iPhone store alone having more than 700,000 active apps. The big question for me is how much of this is about business...
Read MoreTopics: Customer Analytics, Customer Experience, NICE Systems, Social CRM, for example Genesys, Interactive Intelligence Jacada, Mobile Apps, Customer & Contact Center, Customer Service, Call Center, Contact Center, CRM
