ISG Software Research Analyst Perspectives

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Pitney Bowes is Transforming Customer Communications

Posted by Mark Smith on 25 June 2012

Pitney Bowes (PB) opened its annual technology summit (Twitter: #TechSummit12) with a review of its organizational assets and its rich history of engineering hardware and systems for physical and now digital delivery of communications. The multibillion-dollar technology giant is transforming itself to address the digital needs of business for interaction with consumers. It also is working to...

Topics: Sales Performance, Social Media, Customer Analytics, Customer Communications, Pitney Bowes, Portrait Software, Volly, Operational Performance, Business Analytics, Business Collaboration, Business Performance, Cloud Computing, Customer & Contact Center, Financial Performance

Pitney Bowes Committed to Customer Communications and Analytics

Posted by Mark Smith on 13 June 2011

The Pitney Bowes Business Insight (PBBI) analyst summit and conference this week provided an opportunity to hear about the $5 billion technology provider’s strategy to become “the leader in customer communications.” This term makes sense when applied to a division of the company that brought the efficiency of the postal meter to mailrooms around the world. Of course a lot has changed for the...

Topics: Social Media, Customer Analytics, Customer Communications, Customer Interaction Technology, Pitney Bowes, Operational Performance, Business Analytics, Business Performance, Cloud Computing, Customer & Contact Center, Customer Service, Location Intelligence, Unified Communications