Dreamforce is usually a performative exercise, one in which Salesforce uses the gathering to solidify messaging around products that act as tentpole explanations of its strategy, even if many of those announced products aren’t going to be GA for the better part of a year. This year was markedly different. Product announcements were less flashy, but potentially far more consequential to the...
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Topics: Analytics, Contact Center, Dreamforce, Customer Experience Management, Generative AI, Customers and CX - Business & Technologies, AI and Machine Learning, Service Management, Context, Agentic
