ISG Software Research Analyst Perspectives

The HR Software Stack Isn’t the HCM Strategy—But It Should Reflect One

Posted by Matthew Brown on 29 October 2025

There’s a subtle but important truth I’ve seen play out across dozens of organizations: HR software doesn’t define your strategy—but it will expose whether you have one. Too often, organizations treat the HR software stack as a series of independent decisions: a new ATS here, a learning platform there, maybe a refreshed core HRIS every few years. Each decision is justified on its own. Each serves... Read More

Topics: Employee Engagement, Learning Management, Talent Management, Workforce Management, Payroll Management, Total Compensation Management, Employees & HCM - Business & Technologies

NetSuite Next: Productivity by a Thousand Cuts with AI

Posted by Robert Kugel on 28 October 2025

Oracle NetSuite’s presentations and announcements at its recent user group meeting, SuiteWorld, focused on an initiative called NetSuite Next, a set of artificial intelligence (AI), generative AI (GenAI) and agentic AI capabilities that will be an inherent part of the NetSuite suite of applications starting in 2026. The company’s objective is to facilitate customers’ transition to this AI-centric... Read More

Topics: Office of Finance, Business Planning, Digital Commerce, ERP and Continuous Accounting, digital finance, Procure-to-Pay, Generative AI, Order-to-Cash, Business & Technologies, AI & Machine Learning

A Practical Enterprise Playbook to Integrating NHI with IAM/PAM

Posted by Jeff Orr on 28 October 2025

Enterprises with established Identity Access Management and Privileged Access Management must extend governance to non-human identities to protect APIs, services, automation and agentic AI. Effective evaluation of NHI security software hinges on risk-driven prioritization, integration fidelity and measurable outcomes. CIOs, CISOs and IT leaders should align the identity strategy with enterprise... Read More

Topics: Cybersecurity, NIST, IT & Technologies, Agentic AI, PAM, IAM, Zero Trust, Identity, Non-Human Identity, NHI, Machine Identity

AI-Infused Data Management Is Still Evolving

Posted by Matt Aslett on 23 October 2025

I recently explained the significance of data management as an enabler of strategic adoption of artificial intelligence. Data management enables enterprises to ensure that data is valid, consistent and trusted for operational use cases and analytic decision-making. Large volumes of data are required to train models, making data management and data governance critical to AI. Data quality and data... Read More

Topics: Data Management, Generative AI, Data Intelligence, AI & Technologies

Skills Software Is Booming. Do You Have the Data Foundation to Use It?

Posted by Matthew Brown on 23 October 2025

Skills software is everywhere right now. Talent marketplaces, intelligent learning platforms, artificial intelligence (AI)-powered upskilling tools—the market is saturated with promises of personalized growth, agile workforce planning and dynamic career pathing. And to be clear: the vision is compelling. The idea of surfacing internal talent, guiding career development and aligning skills to... Read More

Topics: Employee Engagement, Learning Management, Talent Management, Workforce Management, Employees & HCM - Business & Technologies

Dedicated NHI Security Software: The Enterprise Need

Posted by Jeff Orr on 22 October 2025

Enterprises are accelerating digital initiatives powered by APIs, services, IoT and agentic artificial intelligence (AI), expanding non-human identity (NHI) risk faster than legacy Identity Access Management (IAM) and Privileged Access Management (PAM) can govern. CIOs, CISOs and IT leaders need an identity strategy that treats NHIs as first-class identities, integrates with IAM/PAM and advances... Read More

Topics: Cybersecurity, NIST, IT & Technologies, Agentic AI, PAM, IAM, Zero Trust, Identity, Non-Human Identity, NHI, Machine Identity

DataGalaxy Addresses the Governance and Value of Data

Posted by Matt Aslett on 16 October 2025

I previously wrote about the role that data intelligence catalogs play in enabling business leaders to understand the use of data across an enterprise. I also recently wrote about the importance of treating data as a business discipline to ensure that data projects are aligned with business strategy objectives. As I noted, although many data catalog products provide enterprises with information... Read More

Topics: Governance, AI & Technologies

HR Tech 2025 Takeaways: The Future Is Ready—Are We?

Posted by Matthew Brown on 16 October 2025

For nearly 20 years, I have attended the Human Resources Technology Conference and Expo to take the temperature of the market. This year, the energy felt different—less showy, more grounded. I was able to engage with more than 40 software providers for deeper-dive discussions, and I left with three big takeaways and one nagging concern that I can’t shake. The first theme is about shrinking the... Read More

Topics: Employee Engagement, Learning Management, Talent Management, Workforce Management, Payroll Management, Total Compensation Management, Employees & HCM - Business & Technologies

Verint Uniquely Advances AI for CX with New Ownership

Posted by Keith Dawson on 15 October 2025

Verint held its annual Engage conference in September, shortly after it announced the news that it had agreed to be acquired by private equity firm Thoma Bravo for $2 billion. The new ownership plans on merging Verint with its competitor, Calabrio, after the deal closes in 2026. That sequence of events raises many important questions about the direction of both companies and the sector... Read More

Topics: automation, Contact Center, Verint, agent management, Customer Experience Management, CCaaS, Intelligent Self-Service, Customers and CX - Business & Technologies, Conversational Intelligence

Data Is the Structural Steel of Finance Departments

Posted by Robert Kugel on 15 October 2025

There's a saying among military historians that amateurs debate strategy while professionals talk about logistics. In a similar vein, those rooted deeply in the workings of information technology (IT) pay close attention to data because it is fundamental to the proficiency and effectiveness of any IT system. Visionaries speak of data being the oil or gold of the information economy; practitioners... Read More

Topics: Office of Finance, Business Planning, ERP and Continuous Accounting, Procure-to-Pay, Generative AI, Consolidate and Close Management, AI and Machine Learning, Order-to-Cash, Business & Technologies

Post-Go-Live Reality: Building a Continuous Adoption Practice

Posted by Matthew Brown on 14 October 2025

It’s easy to celebrate a go-live. It’s visible, it’s measurable and it comes with a finish line. But anyone who’s been through an HR technology implementation knows that go-live isn’t the end. It’s the beginning. The real value of an HR system doesn’t show up in the configuration. It shows up in the usage, which is often underwhelming. It shows up in whether employees can navigate it without... Read More

Topics: Employee Engagement, Learning Management, Talent Management, Workforce Management, Payroll Management, Total Compensation Management, Employees & HCM - Business & Technologies