ISG Software Research Analyst Perspectives

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for Topic: Vertical Industry

Personal Productivity AI Versus Enterprise AI

Posted by Robert Kugel on 14 July 2026

In the first stages of any major technology breakthrough, there is often a three-blind-men-describing-an-elephant effect at work. In the case of artificial intelligence (AI), its vast potential has people looking at it from their single perspective to the exclusion of others. It’s that narrow focus that has lent itself to the “Saaspocalypse” meme earlier this year. AI is already having a... Read More

Topics: Office of Finance, Supply Chain Planning, Analytics, Business Planning, Workplace, Enterprise Resource Planning, supply chain management, Digital Business, Generative AI, Customers and CX - Business & Technologies, Employees & HCM - Business & Technologies, Vertical Industry, AI Governance

AI Agents in the Supply Chain offer a Competitive Edge

Posted by Robert Kugel on 21 August 2025

Agents offer almost effortless automation, so repetitive and boring tasks get done with the least amount of work and, perhaps, more consistently. Agents are an important evolutionary step in the design of business software, similar to the transition from procedural programming to event-driven programming that accelerated in the late 1980s. That paradigm shift created the business software... Read More

Topics: Supply Chain Planning, Business Planning, Operations & Supply Chain, Enterprise Resource Planning, supply chain management, Manufacturing, Automotive, Business & Technologies, CPG & Retail, Vertical Industry