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Since Alteryx was acquired by Clearlake Capital and Insight Partners in March 2024, the company has taken the opportunity to revamp its product portfolio and refresh its executive team. Alteryx has always offered a combination of functionality that spans the data and analytics lifecycle, including data integration, data preparation and data quality, as well as the development of analytics...
Read MoreTopics: Operations, Analytics, Generative AI, AI & Technologies, AI & Machine Learning
Contact center software is evolving faster than the companies that make it. The tools that operated centers remained very stable for decades and then in a very rapid period shifted away from voice and telephony towards digital interactions and broader forms of customer engagement. It’s been a natural, even expected, transition, given how the rest of the software universe has injected artificial...
Read MoreTopics: Contact Center, Customer Experience Management, Intelligent Self-Service, Customers and CX - Business & Technologies, Conversational Intelligence
