ISG Software Research Analyst Perspectives

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for Topic: Calabrio

Verint Unveils Its Post-Calabrio Direction

Posted by Keith Dawson on 09 July 2026

Any merger creates a certain amount of uncertainty about how it will impact customers: Questions about the roadmap or duplicate product lines invariably arise. In the case of Verint and Calabrio (now collectively named Verint), June’s Verint Engage customer event was an opportunity to finally discuss the changes and demonstrate how it plans to move forward. And expectations are high: The industry... Read More

Topics: Calabrio, Contact Center, agent management, Customer Experience Management, CCaaS, Intelligent Self-Service, Customers and CX - Business & Technologies, Conversational Intelligence

Calabrio Provides Integrated Workforce Optimization

Posted by ISG Research on 08 August 2012

Calabrio offers a suite of workforce optimization (WFO) products used in call centers that includes call recording, quality recording, workforce management and performance management, and it also offers a purpose-built speech analytics product. From a briefing and demonstration, I confirmed that the core WFO products support the capabilities that our research shows companies expect of these... Read More

Topics: Customer Experience, Customer Feedback Management, Social CRM, Speech Analytics, Voice of the Customer, Calabrio, Analytics, Cloud Computing, Customer & Contact Center, Customer Service, Call Center, Contact Center, Contact Center Analytics, Workforce Force Optimization