IT service management (ITSM) is at an inflection point. For two decades, ITSM platforms have operated as structured systems of record and workflow orchestration layers, capturing tickets, routing tasks and enforcing process consistency. That model assumed humans were the primary actors and automation was deterministic, limited and rule-based. That assumption no longer holds. Artificial...
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Topics: ITSM, Observability, AIOps, IT & Technologies, AI & Technologies, AI and Machine Learning, IT Management & Operations, Autonomous IT, AI-Driven Workflow
