Analyst summits are not where software providers go to make news, it’s where they seek to clarify and validate what they’ve already done and lay out strategies for the future. October’s NiCE summit in Vienna was an opportunity to take stock of the enormous changes artificial intelligence (AI) has wrought in the service industry and put NiCE’s recent moves into context. It’s no exaggeration to say...
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Topics: automation, Contact Center, agent management, Customer Experience Management, CCaaS, Intelligent Self-Service, Customers and CX - Business & Technologies, Conversational Intelligence, NiCE, Cognigy
